Worcestershire Acute Hospitals NHS Trust

Ward Clerk Ward 16, Alex

This job is now closed

Job summary

An opportunity has arisen to join Ward 16, Elective Orthopaedics as a part time Ward Clerk on a permanent basis. We are looking for someone who can work 3 days a week, from 7am to 3pm, between Monday to Saturday. The post holder would need to provide a courteous, efficient and professional Ward Clerk service, making a valuable contribution to support patient care from time of admission to discharge. The successful candidate would be the first contact point for all Ward visitors and member of the multi professional team, good interpersonal and communication skills are essential.

Previous NHS clerical experience is desirable and administrative and commuter skills would be an advantage. The successful candidate will need excellent telephone manner and must be able to deal efficiently with members of the public and all disciplines of Hospital staff.

Main duties of the job

The post holder will provide a comprehensive administrative receptionist service to the department.

This will include:

Answering phone, adhering to confidentiality rules.
Making appointments for patients.
Filing notes.
Input data onto computerised systems including PAS, Bluespier, EZ notes, Sunrise.
Prepping notes for admission to the unit.
Ordering stationary for the unit.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

27 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year Pay scale shown is for a full time position

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9365-24-1400

Job locations

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Job description

Job responsibilities

Job Summary

The post holder will provide a comprehensive administrative/receptionist service to the department. This will include making appointments on computerised systems in accordance with agreed policies and procedures, filing of notes and inputting data required for audits.

Key Responsibilities

Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:

Maintain and check patient registration details and demographic information

Retrieve patient information

Record the issue and receipt of records on the PAS case note tracking system

To check EZ notes and ensure they are available for planned TCIs

Maintain patient EZnotes folders by:

Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

Repairing case notes folders

Making up new folders, registering patients

Ordering stationary suppliers when required

Inputting date for audits

Working Relationships

Internal Consultants and junior medical staff, Nurse Practitioners, other hospital staff both within the department and outside, other healthcare professionals, medical secretaries, health records staff, PALS.

External GP surgeries, other hospitals, patients and relatives / carers

Risk Assessment

This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.

Job description

Job responsibilities

Job Summary

Key Responsibilities

Use of manual and computerised systems including PAS, Bluespier, EZ notes, Sunrise to:

Maintain and check patient registration details and demographic information

Retrieve patient information

Record the issue and receipt of records on the PAS case note tracking system

To check EZ notes and ensure they are available for planned TCIs

Maintain patient EZnotes folders by:

Filing reports / correspondence / forms etc in an ordered manner, to facilitate the efficient retrieval of such documentation on request.

Repairing case notes folders

Making up new folders, registering patients

Ordering stationary suppliers when required

Inputting date for audits

Working Relationships

External GP surgeries, other hospitals, patients and relatives / carers

Risk Assessment

This post involves handling medical notes and VDU work. Individuals may be exposed to violence and aggression.

Person Specification

Qualifications

Essential

GCSE Pass in Maths & English

Desirable

Any recognised computer qualification

Experience

Essential

Experience of working with the public.

Desirable

Previous NHS experience in a clerical setting.
Experience of working with a Team.

Skills

Essential

Good interpersonal and communication skills.
Good organisation skills.
Ability to work as part of the Ward team, but also able to manage own workload.

Desirable

Basic IT skills.
Ability to use Hospital computer systems: PAS, EZ notes, Bluespier, Sunrise.

Person Specification

Qualifications

Essential

GCSE Pass in Maths & English

Desirable

Any recognised computer qualification

Experience

Essential

Experience of working with the public.

Desirable

Previous NHS experience in a clerical setting.
Experience of working with a Team.

Skills

Essential

Good interpersonal and communication skills.
Good organisation skills.
Ability to work as part of the Ward team, but also able to manage own workload.

Desirable

Basic IT skills.
Ability to use Hospital computer systems: PAS, EZ notes, Bluespier, Sunrise.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)