Job summary
To monitor operational performance standards within
Facilities Services and provide a mechanism for the measurement of compliance
against all legislative and published guidelines and healthcare standards.
To collate credible and robust information on
performance standards for the composition of reports including National Standards of Cleanliness 2021, Clinical Waste Strategy 2023 and National Standards of Healthcare Food and Drink
Main duties of the job
To measure and report on the quality of delivery of all in house and contracted facilities services activities within Worcestershire Acute Hospitals NHS Trust against National Standards and Trust Policies and Procedures.
Support the Facilities management team with the maintenance of systems for the monitoring and auditing of information to enable the development of KPIs in all areas.
Monitor performance against said KPIs and to provide the information needed to develop corrective action plans.
Monitor systems which are introduced to meet the Directorates commitment to quality standards.
To act as the day-to-day point of contact for issues relating to Facilities service standards. Resolving straightforward issues and refers matters with serious implications to the appropriate Manager
To be responsible for the operation of monitoring systems and associated facilities procedures.
To order, issue and maintain stock control of cleanliness and waste educational materials
To be conversant with the specifications regarding the services that are being monitored, including but not limited to, the National Specifications for Cleanliness, Patient Led Assessments of the Care Environment, and current waste guidelines and legislation.
Produce reports on the Facilities Services performance and where appropriate feed into action plans to improve, shape and inform the service making recommendations where necessary.
To support first level feedback on audit conduct queries.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Duties:
To measure
and report on the quality of delivery of all in house and contracted facilities
services activities within Worcestershire Acute Hospitals NHS Trust against
National Standards and Trust Policies and Procedures.
Support
the Facilities management team with the maintenance of systems for the
monitoring and auditing of information to enable the development of KPIs in all
areas.
To monitor
performance against said KPIs and to provide the information needed to develop
corrective action plans.
To monitor
such systems which are introduced to meet the Directorates commitment to
quality standards.
To support
the senior management team with both short and long term projects and their
development.
To act as
the day-to-day point of contact for issues relating to Estates and Facilities
service standards. Resolving straightforward issues and refers matters with
serious implications to the Facilities Quality & Compliance Manager.
To
provide the operational link with the senior management team: providing key
information and advice on front line activities.
To
be responsible for the operation of monitoring systems and associated
facilities procedures.
To
support the Facilities Quality & Compliance Manager with the purchasing,
procurement and evaluation of bespoke audit software.
To
order, issue and maintain stock control of cleanliness and waste educational
materials
To
be conversant with the specifications regarding the services that are being
monitored, including but not limited to, the National Specifications for
Cleanliness, Patient Led Assessments of the Care Environment, and current waste
guidelines and legislation.
Produce
reports on the Estates and Facilities Services performance and where
appropriate feed into action plans to improve, shape and inform the service
making recommendations where necessary.
To
support first level feedback on audit conduct queries.
General Duties:
Utilising
appropriate systems, carry out qualitative and quantitative monitoring
performance of services in accordance with Service Level Agreements and
external contracts. This will include domestic service, portering service, ward
kitchen inspections, linen hire service, and minor hotel service contracts.
To
support in the contract management of the audit software provider.
Complete
scheduling for Monitoring Team, including creation of audits on Micad audit
system.
Ensure
monitoring data is recorded, analysed and reviewed; and appropriate action
plans made and auditing action taken.
Produce
reports as required, recognising that such information will be used at all
levels of management up to the Trust Board.
Report
on all service providers success or otherwise in achieving required service
standards.
Contribute
to the improvement of all services by service providers, which could be
external contractors or NHS in-house teams.
Progress
action plans to completion of remedial work and other repair/development tasks.
Develop
and maintain good relationships with client, users, contractors, Facilities
Services Management and Estates Management
Assist
staff within the Estates & Facilities Management Team in order that they
may be more effective and efficient in the provision of quality services.
Suggest
quality improvements for all services in an advisory capacity and assist in
their implementation.
Assist
in special projects as required.
Organise
own work schedule and adapt the schedule as required to meet commitments to
others within the agreed timescales.
Attend
meetings as requested, taking minutes as appropriate.
Be
familiar with and abide by Trust policies and procedures.
Be
able to work flexibly during the normal working week and also at evenings and
at weekends in accordance with the needs of the service.
Job description
Job responsibilities
Key Duties:
To measure
and report on the quality of delivery of all in house and contracted facilities
services activities within Worcestershire Acute Hospitals NHS Trust against
National Standards and Trust Policies and Procedures.
Support
the Facilities management team with the maintenance of systems for the
monitoring and auditing of information to enable the development of KPIs in all
areas.
To monitor
performance against said KPIs and to provide the information needed to develop
corrective action plans.
To monitor
such systems which are introduced to meet the Directorates commitment to
quality standards.
To support
the senior management team with both short and long term projects and their
development.
To act as
the day-to-day point of contact for issues relating to Estates and Facilities
service standards. Resolving straightforward issues and refers matters with
serious implications to the Facilities Quality & Compliance Manager.
To
provide the operational link with the senior management team: providing key
information and advice on front line activities.
To
be responsible for the operation of monitoring systems and associated
facilities procedures.
To
support the Facilities Quality & Compliance Manager with the purchasing,
procurement and evaluation of bespoke audit software.
To
order, issue and maintain stock control of cleanliness and waste educational
materials
To
be conversant with the specifications regarding the services that are being
monitored, including but not limited to, the National Specifications for
Cleanliness, Patient Led Assessments of the Care Environment, and current waste
guidelines and legislation.
Produce
reports on the Estates and Facilities Services performance and where
appropriate feed into action plans to improve, shape and inform the service
making recommendations where necessary.
To
support first level feedback on audit conduct queries.
General Duties:
Utilising
appropriate systems, carry out qualitative and quantitative monitoring
performance of services in accordance with Service Level Agreements and
external contracts. This will include domestic service, portering service, ward
kitchen inspections, linen hire service, and minor hotel service contracts.
To
support in the contract management of the audit software provider.
Complete
scheduling for Monitoring Team, including creation of audits on Micad audit
system.
Ensure
monitoring data is recorded, analysed and reviewed; and appropriate action
plans made and auditing action taken.
Produce
reports as required, recognising that such information will be used at all
levels of management up to the Trust Board.
Report
on all service providers success or otherwise in achieving required service
standards.
Contribute
to the improvement of all services by service providers, which could be
external contractors or NHS in-house teams.
Progress
action plans to completion of remedial work and other repair/development tasks.
Develop
and maintain good relationships with client, users, contractors, Facilities
Services Management and Estates Management
Assist
staff within the Estates & Facilities Management Team in order that they
may be more effective and efficient in the provision of quality services.
Suggest
quality improvements for all services in an advisory capacity and assist in
their implementation.
Assist
in special projects as required.
Organise
own work schedule and adapt the schedule as required to meet commitments to
others within the agreed timescales.
Attend
meetings as requested, taking minutes as appropriate.
Be
familiar with and abide by Trust policies and procedures.
Be
able to work flexibly during the normal working week and also at evenings and
at weekends in accordance with the needs of the service.
Person Specification
Qualifications
Essential
- GCSE level equivalent to a C grade or above in English & Maths
- Professional knowledge acquired through vocational qualification level 3, City and Guilds or equivalent
- Computer Literate.
Experience
Essential
- Previous experience of working in a team environment.
- Previous experience of working within Estates and Facilities Services
- Previous experience of working to, and delivering to, tight deadlines.
- Previous experience of monitoring contracts and carrying out audits.
Person Specification
Qualifications
Essential
- GCSE level equivalent to a C grade or above in English & Maths
- Professional knowledge acquired through vocational qualification level 3, City and Guilds or equivalent
- Computer Literate.
Experience
Essential
- Previous experience of working in a team environment.
- Previous experience of working within Estates and Facilities Services
- Previous experience of working to, and delivering to, tight deadlines.
- Previous experience of monitoring contracts and carrying out audits.
