Worcestershire Acute Hospitals NHS Trust

Therapy Service Manager

Information:

This job is now closed

Job summary

Worcestershire Acute Hospital NHS Trust is looking for an experienced Occupational Therapist who is highly motivated, a strategic thinker and a compassionate leader who can collaborate and influence multiple key stakeholders. This post holder will lead on the provision of equitable Therapy within the defined portfolio (specialty Medicine) across the three sites of the Worcestershire Acute Hospitals NHS Trust, ensuring clinical services are high quality and evidence based.

The post holder will work alongside the other Therapy Manager (Therapy Manager- Surgery) taking joint responsibility and accountability for the management and delivery of the integrated Physiotherapy and Occupational service within WAHT for inpatient and outpatient services.

Our ideal candidate will be passionate about the role of Occupational Therapy and integrated therapy services. They will provide senior professional leadership to Occupational Therapists, acting as source of expertise in their own professional field and supporting the Head of Therapies and Director of AHPs in ensuring that each professional group is represented appropriately within WAHT

They will have excellent communication skills and relevant senior leadership experience at band 8. This will be a dynamic role, responding to changing internal and external influences and priorities over time.

Main duties of the job

To work alongside the other Therapy Manager taking joint responsibility and accountability for the management and delivery of the integrated Physiotherapy and Occupational service within WAHT for inpatient and outpatient services.

Each Therapy manager will lead on the provision of equitable Therapy within defined portfolio across the three sites of the Worcestershire Acute Hospitals NHS Trust, ensuring clinical services are high quality and evidence based.

Working as an experienced autonomous practitioner to undertake a regular Clinical workload in your chosen speciality in order to maintain clinical skills.

To give professional leadership to the staff within the defined service and ensure a high quality equitable service is provided and maintained on all acute sites.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Details

Date posted

06 December 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-24-1274

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Job description

Job responsibilities

JOB PURPOSE: To work alongside the other Therapy Manager taking joint responsibility and accountability for the management and delivery of the integrated Physiotherapy and Occupational service within WAHT for inpatient and outpatient services. The Therapy Managers will operationally report into the Head of Therapies and professionally report into the Director of AHPs

Each Therapy manager will lead on the provision of equitable Therapy within defined portfolio across the three sites of the Worcestershire Acute Hospitals NHS Trust, ensuring clinical services are high quality and evidence based

Working as an experienced autonomous practitioner to undertake a regular Clinical workload in your chosen Physiotherapy/Occupational speciality in order to maintain clinical skills.

To give professional leadership to the staff within the defined service and ensure a high quality equitable service is provided and maintained on all acute sites.

DIMENSIONS: To work with other members of the therapy management team, members of the trust management team, other healthcare organisations, agencies and professionals to ensure leading edge care is provided for patients. To manage approx. 100 WTE Therapists and support workers and manage the budget therapists within the defined portfolio.

KEY RELATIONSHIPS: Physiotherapists, Occupational therapists, administrative and clerical staff, orthotic staff and the wider therapy team. Medical and nursing staff, GPs, members of the Trusts senior management team (including Director of AHPs and directorate general managers), private sector providers, support services, statutory and voluntary organisations, patients and their relatives or carers.

RISK ASSESSMENT: Whilst undertaking the Clinical component of the post there is an on-going requirement for light physical effort e.g. manual techniques, including repetitive techniques where the Therapist has to maintain a static posture. There is an occasional need for moderate physical effort i.e. manual handling activities.

There is a constant need for prolonged mental effort. E.g. chairing meetings, dictation of complex GP letters. This post carries a high level of stress, requiring high levels of continued concentration with frequent interruptions to answer unrelated or multi-professional queries. The ability to be able to continually work on diverse projects simultaneously is required.

There is occasional exposure to infections and body fluid such as blood from wounds.

VDU use is on a daily basis.

KEY RESPONSIBILITIES:

MANAGEMENT

To ensure effective Therapy services within defined portfolio are delivered within Worcestershire Acute Hospitals NHS Trust.

To match skill mix to workload, set priorities and actively manage resources to achieve an equitable, comprehensive service on all acute sites within the given financial constraints.

To manage, review and evaluate existing services to ensure that changing demands on the service and resource issues are addressed and that an equitable service is provided across the county.

To plan and implement appropriate developments within the defined portfolio, including meeting local and national priorities.

To resolve operational issues within the defined portfolio, ensure effective channels of communication are in place and maintained and duties are delegated to site managers and Clinical Leads as appropriate.

To work across professional boundaries with agencies, statutory, voluntary and private organisations countywide.

To work closely with Community colleagues to introduce and develop joint working arrangements between the acute and community sectors.

To lead the manpower planning, recruitment and retention process, including succession planning.

To ensure accurate therapy service reports within defined portfolio are produced in a timely manner for the Directorate Management team and Head of Therapy Services as required.

Ensure that systems are in place to collect activity and workload data in order to prepare for payment by results and practice-based commissioning and thus ensure Trust income within defined portfolio.

To support the Directorate Management Team in the business and capacity planning process, producing business cases as required and contributing to other specialties plans as appropriate.

To investigate and respond to complaints within the given time frame and ensure that any identified actions are implemented.

To manage the day to day running of the wider therapy management team in the absence of the other Therapy service managers and take the professional lead for Therapies on various issues and projects as required.

To manage the budget within the defined portfolio, working closely with the Finance department in budget setting and ensuring financial targets are achieved.

To monitor, manage and evaluate Service Level Agreements.

To authorise payroll documentation, payment of staff expense and invoices for goods and services.

To be responsible for the management of human resource issues, including maternity leave, change of work patterns, annual and other leave, grading and capability issues to ensure the workforce meets the caseload requirement.

To monitor and take any actions required regarding sickness absences in line with Trust policy.

To ensure all Therapists within the defined portfolio are registered with the Health and Care Professions Council.

To use initiative and in conjunction with the site managers, take action to ensure core service provision is maintained by prioritisation of services and redeployment of staff during time of staff shortages.

To use the Trust Bank flexibly in order to meet changing demands on services, using them to manage busy periods including weekend and bank holiday cover.

To develop and implement departmental and administrative policies and procedures.

To chair and guide meetings for the defined portfolio and the wider Therapies Directorate (as required) and ensure there is appropriate representation at meetings.

To undertake any other duties commensurate with the level/expertise of the post to ensure the smooth running of the defined portfolio therapy service.

To deputise for Head of Therapies during time of absence or unavailability

To provide senior professional specific leadership and oversite of own professional group (Physiotherapy or Occupational therapy). Acting as source of expertise in their own professional field and supporting the Head of Therapies and Director of AHPs in ensuring that each professional group is represented appropriately within WAHT

CLINICAL

To maintain through the site managers, clinical leads or team leaders an overview of the quality and appropriateness of clinical therapy practice in defined portfolio teams.

To be professionally and legally responsible for patients under your personal care, using comprehensive assessment, analytical and diagnostic skills to formulate individual treatment plans using advanced clinical reasoning. To take into account issues of confidentiality and consent, to maintain accurate and contemporaneous treatment records, to utilise a wide range of treatment skills and to regularly evaluate effectiveness of treatments given and adjust accordingly.

To ensure that all equipment required for patient care is procured in a timely manner and meets standards of hygiene and safety.

To ensure through the site managers, clinical leads and team leaders that documentation regarding patient care is completed, in accordance with local and National standards.

To be responsible through the site managers, clinical leads and team leaders for the delegation and monitoring of treatment tasks carried out by junior staff, unqualified staff and students.

To ensure that all staff are able to safely and effectively undertake the manual handling aspects of their role.

Improving Diversity and Inclusive Recruitment:

As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role.

Applicants will be prompted in the application form to declare if they wish to be considered under this expanded Guaranteed Interview Scheme, and their response would be visible to the Shortlisting Panel.

If you have any queries about expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager - Recruitment) in confidence via email robert.saunders1@nhs.net

As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.

Job description

Job responsibilities

JOB PURPOSE: To work alongside the other Therapy Manager taking joint responsibility and accountability for the management and delivery of the integrated Physiotherapy and Occupational service within WAHT for inpatient and outpatient services. The Therapy Managers will operationally report into the Head of Therapies and professionally report into the Director of AHPs

Each Therapy manager will lead on the provision of equitable Therapy within defined portfolio across the three sites of the Worcestershire Acute Hospitals NHS Trust, ensuring clinical services are high quality and evidence based

Working as an experienced autonomous practitioner to undertake a regular Clinical workload in your chosen Physiotherapy/Occupational speciality in order to maintain clinical skills.

To give professional leadership to the staff within the defined service and ensure a high quality equitable service is provided and maintained on all acute sites.

DIMENSIONS: To work with other members of the therapy management team, members of the trust management team, other healthcare organisations, agencies and professionals to ensure leading edge care is provided for patients. To manage approx. 100 WTE Therapists and support workers and manage the budget therapists within the defined portfolio.

KEY RELATIONSHIPS: Physiotherapists, Occupational therapists, administrative and clerical staff, orthotic staff and the wider therapy team. Medical and nursing staff, GPs, members of the Trusts senior management team (including Director of AHPs and directorate general managers), private sector providers, support services, statutory and voluntary organisations, patients and their relatives or carers.

RISK ASSESSMENT: Whilst undertaking the Clinical component of the post there is an on-going requirement for light physical effort e.g. manual techniques, including repetitive techniques where the Therapist has to maintain a static posture. There is an occasional need for moderate physical effort i.e. manual handling activities.

There is a constant need for prolonged mental effort. E.g. chairing meetings, dictation of complex GP letters. This post carries a high level of stress, requiring high levels of continued concentration with frequent interruptions to answer unrelated or multi-professional queries. The ability to be able to continually work on diverse projects simultaneously is required.

There is occasional exposure to infections and body fluid such as blood from wounds.

VDU use is on a daily basis.

KEY RESPONSIBILITIES:

MANAGEMENT

To ensure effective Therapy services within defined portfolio are delivered within Worcestershire Acute Hospitals NHS Trust.

To match skill mix to workload, set priorities and actively manage resources to achieve an equitable, comprehensive service on all acute sites within the given financial constraints.

To manage, review and evaluate existing services to ensure that changing demands on the service and resource issues are addressed and that an equitable service is provided across the county.

To plan and implement appropriate developments within the defined portfolio, including meeting local and national priorities.

To resolve operational issues within the defined portfolio, ensure effective channels of communication are in place and maintained and duties are delegated to site managers and Clinical Leads as appropriate.

To work across professional boundaries with agencies, statutory, voluntary and private organisations countywide.

To work closely with Community colleagues to introduce and develop joint working arrangements between the acute and community sectors.

To lead the manpower planning, recruitment and retention process, including succession planning.

To ensure accurate therapy service reports within defined portfolio are produced in a timely manner for the Directorate Management team and Head of Therapy Services as required.

Ensure that systems are in place to collect activity and workload data in order to prepare for payment by results and practice-based commissioning and thus ensure Trust income within defined portfolio.

To support the Directorate Management Team in the business and capacity planning process, producing business cases as required and contributing to other specialties plans as appropriate.

To investigate and respond to complaints within the given time frame and ensure that any identified actions are implemented.

To manage the day to day running of the wider therapy management team in the absence of the other Therapy service managers and take the professional lead for Therapies on various issues and projects as required.

To manage the budget within the defined portfolio, working closely with the Finance department in budget setting and ensuring financial targets are achieved.

To monitor, manage and evaluate Service Level Agreements.

To authorise payroll documentation, payment of staff expense and invoices for goods and services.

To be responsible for the management of human resource issues, including maternity leave, change of work patterns, annual and other leave, grading and capability issues to ensure the workforce meets the caseload requirement.

To monitor and take any actions required regarding sickness absences in line with Trust policy.

To ensure all Therapists within the defined portfolio are registered with the Health and Care Professions Council.

To use initiative and in conjunction with the site managers, take action to ensure core service provision is maintained by prioritisation of services and redeployment of staff during time of staff shortages.

To use the Trust Bank flexibly in order to meet changing demands on services, using them to manage busy periods including weekend and bank holiday cover.

To develop and implement departmental and administrative policies and procedures.

To chair and guide meetings for the defined portfolio and the wider Therapies Directorate (as required) and ensure there is appropriate representation at meetings.

To undertake any other duties commensurate with the level/expertise of the post to ensure the smooth running of the defined portfolio therapy service.

To deputise for Head of Therapies during time of absence or unavailability

To provide senior professional specific leadership and oversite of own professional group (Physiotherapy or Occupational therapy). Acting as source of expertise in their own professional field and supporting the Head of Therapies and Director of AHPs in ensuring that each professional group is represented appropriately within WAHT

CLINICAL

To maintain through the site managers, clinical leads or team leaders an overview of the quality and appropriateness of clinical therapy practice in defined portfolio teams.

To be professionally and legally responsible for patients under your personal care, using comprehensive assessment, analytical and diagnostic skills to formulate individual treatment plans using advanced clinical reasoning. To take into account issues of confidentiality and consent, to maintain accurate and contemporaneous treatment records, to utilise a wide range of treatment skills and to regularly evaluate effectiveness of treatments given and adjust accordingly.

To ensure that all equipment required for patient care is procured in a timely manner and meets standards of hygiene and safety.

To ensure through the site managers, clinical leads and team leaders that documentation regarding patient care is completed, in accordance with local and National standards.

To be responsible through the site managers, clinical leads and team leaders for the delegation and monitoring of treatment tasks carried out by junior staff, unqualified staff and students.

To ensure that all staff are able to safely and effectively undertake the manual handling aspects of their role.

Improving Diversity and Inclusive Recruitment:

As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role.

Applicants will be prompted in the application form to declare if they wish to be considered under this expanded Guaranteed Interview Scheme, and their response would be visible to the Shortlisting Panel.

If you have any queries about expanded Guaranteed Interview Scheme, please contact Rob Saunders (HR Manager - Recruitment) in confidence via email robert.saunders1@nhs.net

As part of the Trust's aim to improve diversity across the Trust, positive action is being taken and all applications for this post from BAME, Disabled and LGBT+ candidates can request to be considered under an expanded Guaranteed Interview Scheme if they meet the minimum criteria as specified in the person specification for this role. Here you can declare if you wish to be considered under this expanded Guaranteed Interview Scheme and this response would be visible to the Shortlisting Panel.

Person Specification

Qualifications

Essential

  • Diploma / Degree in Occupational Therapy
  • Masters level qualification (clinical/management) or equivalent knowledge, skills and experience
  • Management qualification or equivalent evidence of management development e.g. leadership /coaching/mentoring
  • Health and Care Professions Council Registration (HCPC)

Desirable

  • Budgetary management
  • Recruitment and selection training

Other job requirements

Essential

  • Ability to undertake the manual handling aspects of the role on a daily basis (see job description)
  • Ability to commute between sites
  • Ability to travel/work across 3 sites
  • Ability to be flexible around core hours

Experience

Essential

  • Evidence of experience in a senior clinical management role within the profession.
  • Practical experience of human resource management (including staff recruitment), operational management, supervision and mentoring and experience in dealing with a wide range of human resource issues.
  • Experience of service planning including workforce, succession planning and change management.
  • Experience of participation in national and local professional forums.
  • Evidence of implementing clinical governance and quality improvement initiatives.
  • Evidence of innovation.
  • Experience of audit, service development and/or research.
  • Experience of collaborative working and joint planning across multidisciplinary and multi-agency boundaries.

Knowledge and skills

Essential

  • Understanding of financial processes.
  • Detailed specialist knowledge within a specific clinical area of practice relevant to the post.
  • Knowledge and understanding of the impact of local demographic factors on the health of the local population and influencing service design and delivery.
  • Knowledge of change management principles.
  • Knowledge of the impact of local policies and protocols e.g. Health and Safety
  • Ability to analyse, act and provide guidance on professional and ethical issues
  • Ability to communicate sensitively with staff, patients and carers
  • Organisational and time management skills
  • Effective leadership and management skills with the ability to motivate others.
  • Excellent written/oral communication skills.
  • Presentation skills.
  • Able to gather, assimilate, analyse, appropriately apply and present complex data information.
  • Ability to manage complex and contentious issues.
  • Advanced problem solving and negotiating skills.
  • Engagement skills including patient and public involvement in service development.
  • IT skills.
  • Ability to communicate complex information to NHS colleagues and partners in external organisations.
  • Adaptive skills that embrace change and new developments

Personal qualities

Essential

  • Ability to manage unpredictable workloads
  • Ability to provide supervision and guidance across multi-professional teams
  • Excellent interpersonal skills, empathy and diplomacy.
  • Manage complaints sensitively.
  • Professional confidence.
  • Ability to cope with exposure to challenging work environments, including highly emotional or distressing circumstances and with distressing clinical situations
Person Specification

Qualifications

Essential

  • Diploma / Degree in Occupational Therapy
  • Masters level qualification (clinical/management) or equivalent knowledge, skills and experience
  • Management qualification or equivalent evidence of management development e.g. leadership /coaching/mentoring
  • Health and Care Professions Council Registration (HCPC)

Desirable

  • Budgetary management
  • Recruitment and selection training

Other job requirements

Essential

  • Ability to undertake the manual handling aspects of the role on a daily basis (see job description)
  • Ability to commute between sites
  • Ability to travel/work across 3 sites
  • Ability to be flexible around core hours

Experience

Essential

  • Evidence of experience in a senior clinical management role within the profession.
  • Practical experience of human resource management (including staff recruitment), operational management, supervision and mentoring and experience in dealing with a wide range of human resource issues.
  • Experience of service planning including workforce, succession planning and change management.
  • Experience of participation in national and local professional forums.
  • Evidence of implementing clinical governance and quality improvement initiatives.
  • Evidence of innovation.
  • Experience of audit, service development and/or research.
  • Experience of collaborative working and joint planning across multidisciplinary and multi-agency boundaries.

Knowledge and skills

Essential

  • Understanding of financial processes.
  • Detailed specialist knowledge within a specific clinical area of practice relevant to the post.
  • Knowledge and understanding of the impact of local demographic factors on the health of the local population and influencing service design and delivery.
  • Knowledge of change management principles.
  • Knowledge of the impact of local policies and protocols e.g. Health and Safety
  • Ability to analyse, act and provide guidance on professional and ethical issues
  • Ability to communicate sensitively with staff, patients and carers
  • Organisational and time management skills
  • Effective leadership and management skills with the ability to motivate others.
  • Excellent written/oral communication skills.
  • Presentation skills.
  • Able to gather, assimilate, analyse, appropriately apply and present complex data information.
  • Ability to manage complex and contentious issues.
  • Advanced problem solving and negotiating skills.
  • Engagement skills including patient and public involvement in service development.
  • IT skills.
  • Ability to communicate complex information to NHS colleagues and partners in external organisations.
  • Adaptive skills that embrace change and new developments

Personal qualities

Essential

  • Ability to manage unpredictable workloads
  • Ability to provide supervision and guidance across multi-professional teams
  • Excellent interpersonal skills, empathy and diplomacy.
  • Manage complaints sensitively.
  • Professional confidence.
  • Ability to cope with exposure to challenging work environments, including highly emotional or distressing circumstances and with distressing clinical situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Head of Therapy Services

Kate Harris

kate.harris13@nhs.net

01906760724

Details

Date posted

06 December 2024

Pay scheme

Agenda for change

Band

Band 8b

Salary

£62,215 to £72,293 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-24-1274

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD


Supporting documents

Privacy notice

Worcestershire Acute Hospitals NHS Trust's privacy notice (opens in a new tab)