Job summary
The Maternity department is looking for cheerful and motivated individuals to join the team of Ward Clerks. Ideally you will have reception and administration experience to help support the daily running of the wards and antenatal clinic. The team is friendly and flexible and cover shifts from 8am until 8pm seven days a week, the future aim of the team is to provide 24 hour cover to support the midwives. The positions available are full time or part time, permanent.
Main duties of the job
- Inputting information onto computer systems following the birth of a baby.
- Admitting, discharging and transferring patients.
- Informing community and other maternity units of daily discharges.
- Making appointments for patients.
- Answering the telephone and dealing with queries.
- Covering reception.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
- To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries
- To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone.
- To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.
- To assist in admitting and discharging patients using manual and computerised systems.
- To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
- To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
- To arrange transport between departments and to destinations outside the hospital, as required.
- To assist with housekeeping duties within ward/department.
- To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.
- To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.
- Arrange follow up appointments for patients prior to discharge. Facilitate the prompt collection of data by liaison with the clinical coding department.
- Assisting junior doctors with administrative tasks such as form completion
- Bereavement paperwork and audits.
- Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationery orders, arranging repairs.
Job description
Job responsibilities
- To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries
- To keep staff informed of admissions and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone.
- To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.
- To assist in admitting and discharging patients using manual and computerised systems.
- To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request.
- To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval.
- To arrange transport between departments and to destinations outside the hospital, as required.
- To assist with housekeeping duties within ward/department.
- To maintain effective communication with ward clerk / clerical team assistant colleagues within the department.
- To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role.
- Arrange follow up appointments for patients prior to discharge. Facilitate the prompt collection of data by liaison with the clinical coding department.
- Assisting junior doctors with administrative tasks such as form completion
- Bereavement paperwork and audits.
- Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, stationery orders, arranging repairs.
Person Specification
Qualifications
Essential
- GCSE Maths and English, Grade C or above, or equivalent Computer Literate / Typing skills
- Basic inputting / keyboard skills. Good verbal communication skills
- Confident telephone manner Able to pass on accurate written messages/ write simple reports
- Legible handwriting Basic numeracy
- Ability to work as part of a team Ability to relate to general public in calm and professional manner
Desirable
- Familiarity with computerised patient information systems PAS, Badgernet, Bluespier, Ez notes Information governance aware
Experience
Essential
- Previous clerical/reception experience preferably in hospital or customer facing environment
Desirable
- Previous experience in a similar role 6 months administration and clerical experience
Person Specification
Qualifications
Essential
- GCSE Maths and English, Grade C or above, or equivalent Computer Literate / Typing skills
- Basic inputting / keyboard skills. Good verbal communication skills
- Confident telephone manner Able to pass on accurate written messages/ write simple reports
- Legible handwriting Basic numeracy
- Ability to work as part of a team Ability to relate to general public in calm and professional manner
Desirable
- Familiarity with computerised patient information systems PAS, Badgernet, Bluespier, Ez notes Information governance aware
Experience
Essential
- Previous clerical/reception experience preferably in hospital or customer facing environment
Desirable
- Previous experience in a similar role 6 months administration and clerical experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
