Job summary
Worcester Acute Hospitals Radiology department has an exciting opportunity for an enthusiastic and highly motivated individual, to join our small team of staff, who work alongside
our Consultant Radiologists as a duty administration support and report allocation administrator.
The successful candidate will require
excellent communication skills and an ability to manage demanding and
conflicting workloads. Experience within and NHS and Radiology setting would be
an advantage.
As the Duty and allocation Administrator, you
will be responsible for responding to and managing all enquires to the
Consultant Radiologist on duty, responding to all enquiries and re-directing as
appropriate, identifying any clinical urgent enquires and ensuring they are
responded to accordingly. In addition will offer support to the allocation of images for reporting, ensuring internal and external standards are achieved.
The post holder will work as part
of a team, providing administration cover over 12 hour days, 7 days per week.
Main duties of the job
The objectives of this role,
is to provide support to the Duty Radiologist, managing all communication with
the duty Radiologist to ensure effective efficient means of communication is
made to obtain a prompt response and appropriate action is taken or advised. In
conjunction with this, work alongside the Radiology Allocations team, ensuring
that the countywide reporting requirements are appropriately managed and
monitored, to acquire reports within clinical KPI`s and ensure no delays to
patient care.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To be the
first point of contact for Consultants,
GPs, referrers and other healthcare professionals , who are contacting
the Radiology department, for advice,
or discussion, with the duty Radiologist. Responding to those enquiries, where
appropriate and providing required information, advising on an alternative
contact, or transferring calls, when appropriate, to the duty Radiologist.
Ensuring that all enquiries are responded to in a timely fashion.
To
take responsibility of ensuring any communication to referrers is acted on
promptly, so as not to delay any patient care and ensure any follow up
communication is acted upon, escalating to Divisional representatives, as
required.
To take responsibility for the provision of day to day allocation of radiology
examinations for allocating them to the appropriate Radiologist and take
responsibility to monitor completeness, ensuring that internal standards are
achieved/ maintained. The post holder will be accountable for any breach in KPI
which has not been escalated to Directorate Manager.
To be responsible for
ensuring daily that reporting requirements are achieved, reallocating workloads
to meet fluctuations in demand. This may require the need to negotiate with
Clinical staff, or external providers and may deal with contentious issues
requiring ability to communicate professionally, sensitively and effectively
To be responsible for
monitoring all diagnostic reporting folders daily and ensuring that reports are
completed within internal standards, reallocating where required to ensure
adherence to standards.
To take responsibility
in communicating and alerting Radiologists and reporting radiographers to any
urgent examinations requiring urgent action.
To take responsibility to
monitor for and communicate clinically urgent findings to referrer`s, as per
the Radiologists report
Develop and maintain a
good knowledge of Radiology exams/procedures and associated requirement i.e
preparation, during the exam and any required aftercare to ensure a safe
delivery of practice/service.
Work within the PACs
team, covering Radiology copies, CRIS/ICE error logs and patient copies, using
IEP transfer
To assist, as required,
the management of CT and MRI In-patient scheduling, contacting wards to confirm
examination attendance and arranging, if required transfer of patients.
To monitor CT
in-patient referral day list and inform the emergency department and inpatient
wards of any scans which have been put on hold by the Duty Radiologist,
providing information on actions required for imaging to proceed
Demonstrate compassion through effective relationships based on empathy,
respect and dignity.
To demonstrate excellent communication and interpersonal skills
including the ability
to exercise diplomacy and an excellent telephone manner.
Support the team to deliver care that helps improve the health of the
individual and wider community.
Demonstrate compassion through effective relationships based on empathy,
respect and dignity.
Demonstrate and
promote good team morale, leading by example with ones own professional
behaviour.
To work in conjunction
with the Directorate, effectively managing change and modernisation of
administrative working practices to reduce the dependence on manual systems
ensuring full utilisation of existing electronic systems and show an
understanding of improvement techniques in both the development and planning
stages.Working professionally with a multi-disciplinary team and in a
complex environment.
Have a flexible
attitude towards the hours of work and participate in work and duties as
required relevant to the directorate.
Job description
Job responsibilities
To be the
first point of contact for Consultants,
GPs, referrers and other healthcare professionals , who are contacting
the Radiology department, for advice,
or discussion, with the duty Radiologist. Responding to those enquiries, where
appropriate and providing required information, advising on an alternative
contact, or transferring calls, when appropriate, to the duty Radiologist.
Ensuring that all enquiries are responded to in a timely fashion.
To
take responsibility of ensuring any communication to referrers is acted on
promptly, so as not to delay any patient care and ensure any follow up
communication is acted upon, escalating to Divisional representatives, as
required.
To take responsibility for the provision of day to day allocation of radiology
examinations for allocating them to the appropriate Radiologist and take
responsibility to monitor completeness, ensuring that internal standards are
achieved/ maintained. The post holder will be accountable for any breach in KPI
which has not been escalated to Directorate Manager.
To be responsible for
ensuring daily that reporting requirements are achieved, reallocating workloads
to meet fluctuations in demand. This may require the need to negotiate with
Clinical staff, or external providers and may deal with contentious issues
requiring ability to communicate professionally, sensitively and effectively
To be responsible for
monitoring all diagnostic reporting folders daily and ensuring that reports are
completed within internal standards, reallocating where required to ensure
adherence to standards.
To take responsibility
in communicating and alerting Radiologists and reporting radiographers to any
urgent examinations requiring urgent action.
To take responsibility to
monitor for and communicate clinically urgent findings to referrer`s, as per
the Radiologists report
Develop and maintain a
good knowledge of Radiology exams/procedures and associated requirement i.e
preparation, during the exam and any required aftercare to ensure a safe
delivery of practice/service.
Work within the PACs
team, covering Radiology copies, CRIS/ICE error logs and patient copies, using
IEP transfer
To assist, as required,
the management of CT and MRI In-patient scheduling, contacting wards to confirm
examination attendance and arranging, if required transfer of patients.
To monitor CT
in-patient referral day list and inform the emergency department and inpatient
wards of any scans which have been put on hold by the Duty Radiologist,
providing information on actions required for imaging to proceed
Demonstrate compassion through effective relationships based on empathy,
respect and dignity.
To demonstrate excellent communication and interpersonal skills
including the ability
to exercise diplomacy and an excellent telephone manner.
Support the team to deliver care that helps improve the health of the
individual and wider community.
Demonstrate compassion through effective relationships based on empathy,
respect and dignity.
Demonstrate and
promote good team morale, leading by example with ones own professional
behaviour.
To work in conjunction
with the Directorate, effectively managing change and modernisation of
administrative working practices to reduce the dependence on manual systems
ensuring full utilisation of existing electronic systems and show an
understanding of improvement techniques in both the development and planning
stages.Working professionally with a multi-disciplinary team and in a
complex environment.
Have a flexible
attitude towards the hours of work and participate in work and duties as
required relevant to the directorate.
Person Specification
Knowledge and skills
Essential
- Knowledge of National NHS targets
- Diagnostic
- RTT
- Cancer
- Ability to build and develop good working relationships across a range of organisations
- Ability to influence/ persuade others with a positive approach and respect for work colleagues
- Ability to communicate effectively and demonstrate excellent
- Knowledge of NHS policy
- Ability to work independently and manage a complex workload
- Ability to analyse and interpret highly complex data and prepare written reports, exercising judgement on data requiring escalation
- Evidence ability to communicate clearly, professionally and effectively under complex and difficult situations with a wide range of stakeholders
- In-depth working knowledge of Microsoft Office.
Desirable
- Knowledge of NHS IT systems
Experience
Essential
- Experience of managing conflicting workloads and priorities
- Experience of monitoring and managing waiting lists, waiting times and targets.
- Experience of managing Radiology IT systems
- Experience of analysing and solving IT problems
- Experience of analysing complex sensitive data and providing reports
- Experience of working in a patient care setting or customer facing environment and dealing with highly sensitive situations
- Experience working with a mulit-disciplinary team
Desirable
- Experience in Radiology services
- Previous experience with ICE and CRIS systems
Qualifications
Essential
- GCSE grade A TO C in English and Maths
- Or
- Evidence of high level of relevant experience
Desirable
- High Level of Education (e.g. A-level grade A-C or equivalent)
Personal Attributes
Essential
- Excellent verbal and written communication skills.
- Flexible and adaptable.
- Ability to work under own initiative and part of a team.
- Ability to prioritise conflicting workloads and escalate potential issues/risks appropriately
- Reliable and punctual
- Self-awareness in terms of
- assessing own knowledge and
- competence and understanding own boundaries
- Self-awareness in terms of
- recognising the impact of their
- behaviour towards others
- Able to present a professional
- image appropriate to the working environment
- Able to present a professional
- image appropriate to the working environment
- Self-motivated with a high drive for completion
- Committed
- Enthusiastic
- Ability to cope with stress
- Team worker
Person Specification
Knowledge and skills
Essential
- Knowledge of National NHS targets
- Diagnostic
- RTT
- Cancer
- Ability to build and develop good working relationships across a range of organisations
- Ability to influence/ persuade others with a positive approach and respect for work colleagues
- Ability to communicate effectively and demonstrate excellent
- Knowledge of NHS policy
- Ability to work independently and manage a complex workload
- Ability to analyse and interpret highly complex data and prepare written reports, exercising judgement on data requiring escalation
- Evidence ability to communicate clearly, professionally and effectively under complex and difficult situations with a wide range of stakeholders
- In-depth working knowledge of Microsoft Office.
Desirable
- Knowledge of NHS IT systems
Experience
Essential
- Experience of managing conflicting workloads and priorities
- Experience of monitoring and managing waiting lists, waiting times and targets.
- Experience of managing Radiology IT systems
- Experience of analysing and solving IT problems
- Experience of analysing complex sensitive data and providing reports
- Experience of working in a patient care setting or customer facing environment and dealing with highly sensitive situations
- Experience working with a mulit-disciplinary team
Desirable
- Experience in Radiology services
- Previous experience with ICE and CRIS systems
Qualifications
Essential
- GCSE grade A TO C in English and Maths
- Or
- Evidence of high level of relevant experience
Desirable
- High Level of Education (e.g. A-level grade A-C or equivalent)
Personal Attributes
Essential
- Excellent verbal and written communication skills.
- Flexible and adaptable.
- Ability to work under own initiative and part of a team.
- Ability to prioritise conflicting workloads and escalate potential issues/risks appropriately
- Reliable and punctual
- Self-awareness in terms of
- assessing own knowledge and
- competence and understanding own boundaries
- Self-awareness in terms of
- recognising the impact of their
- behaviour towards others
- Able to present a professional
- image appropriate to the working environment
- Able to present a professional
- image appropriate to the working environment
- Self-motivated with a high drive for completion
- Committed
- Enthusiastic
- Ability to cope with stress
- Team worker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
