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Ward Administrator - Acute Frailty Unit

Worcestershire Acute Hospitals NHS Trust

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Job summary

WORCESTERSHIRE ROYAL HOSPITAL

ACUTE FRAILITY UNIT / SPECIALTY MEDICINE

WARD ADMINISTRATOR

BAND 3

37.5 HRS PER WEEK

PERMANENT

An exciting and challenging opportunity has arisen for a highly motivated and efficient Administrator to work on our Acute Frailty ward and a Speciality Medicine Ward.

The post holder should possess excellent communication and IT skills and be able to demonstrate the ability to work as part of a team and on their own initiative. The role will involve the typing of reports, letters and correspondence, the use of Microsoft office applications including Excel and Outlook and using our electronic health records. Answering telephones, organizing ward meetings and providing support to the ward managers and the ward teams.

You will be a core member of the Ward Team and you will need to be robust and dynamic to meet the demands of your role and only the most motivated, enthusiastic and adaptable of candidates should apply.

For further information or to arrange an informal visit please contact:-

Raymond Padilla - Ward Manager on 01905 733782 or Matron Gincy John on bleep 807 via switchboard 01905 763333.

Main duties of the job

As the Ward Administrator you will be a cornerstone in the efficient running of the wards and will work closely with the Ward Managers, Deputy Ward Managers, Ward Doctors and Nursing staff to collaboratively deliver an excellent service to patients and their families.

Full training will be given in the use of organisational systems. Computer literacy and good keyboard skills are essential and ideally you will have recent experience of working in a hospital/healthcare setting.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

16 September 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-24-0969

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

The post holder will provide a high level of administrative support and maintain effective office processes and procedures within the inpatient wards, enabling the delivery of a high quality service to patients and allowing nursing staff to focus on direct patient care.

The post holder will work under the direction and supervision of the Ward Sister / Charge Nurse.

To offer effective support to the ward team to assist with the improvement of the flow of patients within the hospital in order to reduce patient waiting times.

The post holder will ensure good communication is maintained, being the first point of contact for the service, and will be expected to liaise with courtesy and discretion in a confidential manner at all times with staff, patients, carers and relatives.

Job description

Job responsibilities

The post holder will work under the direction and supervision of the Ward Sister / Charge Nurse.

To offer effective support to the ward team to assist with the improvement of the flow of patients within the hospital in order to reduce patient waiting times.

Person Specification

Experience

Essential

Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases.
Ability to work effectively in a team and under direction on routine tasks without the need for supervision.
Ability to prioritise and manage workload.
Ability to use own initiative and apply a practical
problem solving approach in everyday situations.
Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others demonstrates an awareness of diversity in the workplace.
Demonstrates excellent customer care and telephone skills.
Ability to apply attention to detail.

Desirable

Previous NHS experience in a similar role.
Previous experience in the use of E Rostering.

Qualifications

Essential

Educated to GCSE Grade C, including English and maths.
NVQ3 or equivalent qualification in relevant subject.
Knowledge of administration and / or office procedures.
Previous knowledge or experience of working in an office and / or customer care environment, undertaking administrative duties.
Demonstrates proficient keyboard skills.
Willing to undertake personal development.

Person Specification

Experience

Essential

Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases.
Ability to work effectively in a team and under direction on routine tasks without the need for supervision.
Ability to prioritise and manage workload.
Ability to use own initiative and apply a practical
problem solving approach in everyday situations.
Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others demonstrates an awareness of diversity in the workplace.
Demonstrates excellent customer care and telephone skills.
Ability to apply attention to detail.

Desirable

Previous NHS experience in a similar role.
Previous experience in the use of E Rostering.

Qualifications

Essential

Educated to GCSE Grade C, including English and maths.
NVQ3 or equivalent qualification in relevant subject.
Knowledge of administration and / or office procedures.
Previous knowledge or experience of working in an office and / or customer care environment, undertaking administrative duties.
Demonstrates proficient keyboard skills.
Willing to undertake personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.