Job summary
An exciting opportunity has arisen for a Support secretary/typist to join the ENT admin and clerical team.
You will be working with a friendly team of typists and secretaries supporting the ENT consultants.
The post holder will produce accurate clinical correspondence, using complex and sensitive medical terminology from audio transcription. Experience in this would be desirable.
Other duties will include responding to telephone calls from anxious and distressed parents, dealing with patients investigation and results, scanning and filing.
Main duties of the job
- To provide administrative assistance and secretarial support to the Consultants and Senior medical staff.
- To prioritise workload as appropriate.
- To type ENT clinical staff correspondence.
- To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
- To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
- To input information on to computer systems as required.
- To assist in the management of waiting lists.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
- To provide administrative assistance and secretarial support to the Consultants and Senior medical staff.
- To prioritise workload as appropriate.
- To type ENT clinical staff correspondence.
- To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
- To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
- To input information on to computer systems as required.
- To assist in the management of waiting lists by :-
Ensuring that patient details are entered correctly onto waiting lists.
Liaising with admissions office staff to ensure patients are sent for to come into hospital.
Ensuring information on the Allscripts PAS patient administration system is up to date at all times.
Ensuring medical records are made available to the relevant departments.
- To assist with the validation of patients awaiting outpatient and inpatient attendance.
- To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway.
- To be familiar with the National and Local 18 week initiative / objectives / requirements.
- To maintain patients records and track notes electronically in a manner acceptable to the trust.
- To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence.
- To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant.
- To observe absolute confidentiality of all information obtained in the course of your work.
- To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
- To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems.
- To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.
Job description
Job responsibilities
- To provide administrative assistance and secretarial support to the Consultants and Senior medical staff.
- To prioritise workload as appropriate.
- To type ENT clinical staff correspondence.
- To generate operation notes and letters, discharge summaries and other official correspondence, including self-generated non-routine correspondence if required.
- To deal with day-to-day incoming mail according to the office policy, assigning priority and/or taking any necessary action without reference to consultant staff if necessary.
- To input information on to computer systems as required.
- To assist in the management of waiting lists by :-
Ensuring that patient details are entered correctly onto waiting lists.
Liaising with admissions office staff to ensure patients are sent for to come into hospital.
Ensuring information on the Allscripts PAS patient administration system is up to date at all times.
Ensuring medical records are made available to the relevant departments.
- To assist with the validation of patients awaiting outpatient and inpatient attendance.
- To be familiar with the requirement for the recording of patient details in relation to the 18 week pathway.
- To be familiar with the National and Local 18 week initiative / objectives / requirements.
- To maintain patients records and track notes electronically in a manner acceptable to the trust.
- To ensure that patients case notes are maintained in good order, including appropriate filing of results and correspondence.
- To be responsible for the monitoring of investigation dates and results and bringing these to the attention of the relevant Consultant.
- To observe absolute confidentiality of all information obtained in the course of your work.
- To participate in the collection and transmission of information to enable the Directorate to meet its objectives.
- To familiarize his / herself with the Trust Information Systems and any changes in the facility of the systems.
- To undertake any other duties as required by the Directorate Support Manager in accordance with the needs of the service.
Person Specification
Personal Qualities
Essential
- Able to work in demanding conditions where there is a high volume of activity
- Accurate and attention to detail
- Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices
Qualifications
Essential
- GCSE English and Maths at Grade C or above
Desirable
- AMSPAR qualification.
- Typewriting RSA Level 2 or above.
Skills/Knowledge
Essential
- Self-reliant, ability to work independently and as part of a team
- Good computer skills
- Working knowledge of Microsoft Office
- Good telephone skills
- Excellent verbal and written communication skills
- Good organisational skills
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS / Bluespier / CLIP
Experience
Essential
- Previous medical secretarial / hospital experience
- Previous experience of dealing with members of the public
- Previous experience of working in a busy office
Desirable
- Knowledge of NHS systems
- Working knowledge of Allscripts / PAS / Bluespier / CLIP
Person Specification
Personal Qualities
Essential
- Able to work in demanding conditions where there is a high volume of activity
- Accurate and attention to detail
- Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices
Qualifications
Essential
- GCSE English and Maths at Grade C or above
Desirable
- AMSPAR qualification.
- Typewriting RSA Level 2 or above.
Skills/Knowledge
Essential
- Self-reliant, ability to work independently and as part of a team
- Good computer skills
- Working knowledge of Microsoft Office
- Good telephone skills
- Excellent verbal and written communication skills
- Good organisational skills
Desirable
- Knowledge of NHS systems
- Working knowledge of PAS / Bluespier / CLIP
Experience
Essential
- Previous medical secretarial / hospital experience
- Previous experience of dealing with members of the public
- Previous experience of working in a busy office
Desirable
- Knowledge of NHS systems
- Working knowledge of Allscripts / PAS / Bluespier / CLIP
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
