Job summary
Unit Clerk Band 2 Intensive Care Worcestershire
You will work as part of a team providing high quality patient care. You will provide administrative and clerical support to the unit staff.
You must have experience within an acute hospital environment, have clerical/reception experience and keyboard skills. A recognised typing qualification is desirable.
Main duties of the job
To provide reception and clerical support to the Unit team.
To ensure effective support to patients, relatives and other members of the public.
To ensure confidentiality and security of patient information as per Trust policy.
The post holder will contribute, once agreed and developed, to support the Audit and Data systems within the speciality.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
JOB DESCRIPTION
Unit Clerk
Band: 2
Location: Intensive Care Unit
Accountable to: Matron
Reports to: Senior Sister/Charge Nurse
Job Purpose:
- To provide reception and clerical support to the Unit team.
- To ensure effective support to patients, relatives and other members of the public.
- To ensure confidentiality and security of patient information as per Trust policy.
- The post holder will contribute, once agreed and developed, to support the Audit and Data Collection systems within the specialty.
Dimension:
- Work within a team of 6 12 staff per shift in a support role within an 8 15 bedded Intensive Critical Care Unit under the direction of the Senior Sister/Charge Nurse.
Key Relationships:
- Senior and junior medical and nursing staff, Unit audit staff, facilities staff, other health care professionals, social workers, other care providers, patients and their relatives, medical secretaries, health records, clinical coding, IT staff and GP Surgeries.
Risk Assessment:
- The post involves VDU work, manual handling activities and individuals may be exposed to violence and aggression.
Key Responsibilities:
- To participate in receiving patients, staff and visitors in a professional and welcoming manner. Ensuring confidentiality of patient information as per Trust policy.
- To ensure that all patients details and activity is accurately recorded using the current patient administration system, manual and computerised.
- To ensure that patient case notes are available, creating temporary notes whilst original notes are located and in a EPR digitalised system.
- Maintain case notes in a tidy manner, filing results and other patient documents as per Trust policy.
- To ensure that all case notes movements are tracked on the current Trust systems.
- To participate in ensuring x-rays and reports are available as requested and required.
- To participate and support in the Audit and Data Collection Systems within the Unit once agreed and developed, liaising with the designated Audit lead for the Unit or Clinical Coding Department ensuring information is accurate and timely.
- To undertake duties that include photocopying, scanner operating, mail distribution, typing and stock/housekeeping activities with direction and support.
- Contribute to the implementation of service developments.
- Maintain good relationships and communication with other departments and multi-disciplinary teams.
- To support in dealing with patients personal belongings in association with the admitting nurse.
- To participate in teaching programmes for the role and attend mandatory training days.
- Develop own knowledge and skills and contribute to the development of others.
- Monitor and maintain Health & Safety and security of self and others in own workplace.
- Support peoples equality, diversity and rights.
- Support the ordering systems and maintenance of adequate stationery stocks and provisions within the Unit under the supervision of the Unit Sister/Charge Nurse.
- Monitor and maintain physical resources for the work area.
- To be conversant with Trust and other policies and procedures and mechanisms in place.
- To maintain a professional attitude at all times in the best interest of the patient and the public.
Job description
Job responsibilities
JOB DESCRIPTION
Unit Clerk
Band: 2
Location: Intensive Care Unit
Accountable to: Matron
Reports to: Senior Sister/Charge Nurse
Job Purpose:
- To provide reception and clerical support to the Unit team.
- To ensure effective support to patients, relatives and other members of the public.
- To ensure confidentiality and security of patient information as per Trust policy.
- The post holder will contribute, once agreed and developed, to support the Audit and Data Collection systems within the specialty.
Dimension:
- Work within a team of 6 12 staff per shift in a support role within an 8 15 bedded Intensive Critical Care Unit under the direction of the Senior Sister/Charge Nurse.
Key Relationships:
- Senior and junior medical and nursing staff, Unit audit staff, facilities staff, other health care professionals, social workers, other care providers, patients and their relatives, medical secretaries, health records, clinical coding, IT staff and GP Surgeries.
Risk Assessment:
- The post involves VDU work, manual handling activities and individuals may be exposed to violence and aggression.
Key Responsibilities:
- To participate in receiving patients, staff and visitors in a professional and welcoming manner. Ensuring confidentiality of patient information as per Trust policy.
- To ensure that all patients details and activity is accurately recorded using the current patient administration system, manual and computerised.
- To ensure that patient case notes are available, creating temporary notes whilst original notes are located and in a EPR digitalised system.
- Maintain case notes in a tidy manner, filing results and other patient documents as per Trust policy.
- To ensure that all case notes movements are tracked on the current Trust systems.
- To participate in ensuring x-rays and reports are available as requested and required.
- To participate and support in the Audit and Data Collection Systems within the Unit once agreed and developed, liaising with the designated Audit lead for the Unit or Clinical Coding Department ensuring information is accurate and timely.
- To undertake duties that include photocopying, scanner operating, mail distribution, typing and stock/housekeeping activities with direction and support.
- Contribute to the implementation of service developments.
- Maintain good relationships and communication with other departments and multi-disciplinary teams.
- To support in dealing with patients personal belongings in association with the admitting nurse.
- To participate in teaching programmes for the role and attend mandatory training days.
- Develop own knowledge and skills and contribute to the development of others.
- Monitor and maintain Health & Safety and security of self and others in own workplace.
- Support peoples equality, diversity and rights.
- Support the ordering systems and maintenance of adequate stationery stocks and provisions within the Unit under the supervision of the Unit Sister/Charge Nurse.
- Monitor and maintain physical resources for the work area.
- To be conversant with Trust and other policies and procedures and mechanisms in place.
- To maintain a professional attitude at all times in the best interest of the patient and the public.
Person Specification
Qualifications
Essential
- Basic Education
- Literate
- Numerate
- Previous clerical/ reception/customer service experience
- Evidence of verbal and communication skills
- Computer literate as appropriate to the post
Desirable
- Attendance on a Customer Care /Communications Course
- Previous Health Care/NHS experience.
- Complaints handling.
Experience
Essential
- Fully aware of Health & Safety issues.
- Able to promote equality diversity and rights.
- Fully aware of confidentiality.
Desirable
- Evidence of knowledge of ordering stock, equipment and awareness of budgeting.
- Ability to identify personal development needs.
- Displays enthusiasm and energy.
- Data collection and imputing experience.
Personal Qualities
Essential
- Good interpersonal and communication skills.
- Demonstrates initiative, motivation and ability to put things into practice.
- Calm under pressure.
- Flexible attitude to routine/ non-routine work.
- Able to prioritise workload.
- Ability to work in a team and alone.
- Punctual and reliable.
Person Specification
Qualifications
Essential
- Basic Education
- Literate
- Numerate
- Previous clerical/ reception/customer service experience
- Evidence of verbal and communication skills
- Computer literate as appropriate to the post
Desirable
- Attendance on a Customer Care /Communications Course
- Previous Health Care/NHS experience.
- Complaints handling.
Experience
Essential
- Fully aware of Health & Safety issues.
- Able to promote equality diversity and rights.
- Fully aware of confidentiality.
Desirable
- Evidence of knowledge of ordering stock, equipment and awareness of budgeting.
- Ability to identify personal development needs.
- Displays enthusiasm and energy.
- Data collection and imputing experience.
Personal Qualities
Essential
- Good interpersonal and communication skills.
- Demonstrates initiative, motivation and ability to put things into practice.
- Calm under pressure.
- Flexible attitude to routine/ non-routine work.
- Able to prioritise workload.
- Ability to work in a team and alone.
- Punctual and reliable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
