Job summary
An exciting opportunity exists for a full-time fixed term
contract (12 months) Project Manager to join our Digital Programme Management
Office (PMO) to lead a number of projects including cyber-security and the
deployment of telephony infrastructure and system upgrades as part of our Telephony
Improvement programme.
The PMO here at Worcestershire Acute is filled with friendly,
dynamic, supportive and skilled project professionals with a great ethos and
drive for delivery. We are supportive, compassionate and focused on improving
patient care with the projects we are delivering.
The organisation places a high emphasis and importance on staff
health and wellbeing with a pool of resources available to all staff and a
range of support networks aimed at diversity and inclusion.
This role is an ideal opportunity for someone with significant
experience of working within project environments. As project manager you will
have experience of projects using both traditional project management
methodologies and agile methodologies and must possess demonstrable experience
of working using such methodologies.
The Digital Project Manager will be an integral part of the
development and delivery of the Trusts vision to be a truly digital healthcare
organisation, supported by a solid foundation of infrastructure and innovative
use of communication technology to enable excellence.
Main duties of the job
The Digital Project Managers will manage projects from
initiation to closure; including design, planning, execution, control,
transition and transfer. The project will be managed in-line with standard
IM&T, Trust processes and reporting standards.
Although you will be managing cyber-security and telephony
projects, as every project we deliver is different you will be required to flex
your skills to drive each individual project forward; this will include
responsibility for project delivery and will include identifying when agile or
traditional methods are more suitable for such delivery. You will closely
monitor and update project schedules and budgets, prepare progress reports,
progress action points, control risks and issues and liaise with key stakeholders.
The role requires an enthusiastic and motivated individual who
pays particular attention to detail; you will have an excellent understanding
and experience of the project lifecycle and the need for project management
frameworks. You must be a team player, be able to prioritise and manage a
diverse workload within tight deadlines, be confident at liaising with
stakeholders at all levels and have excellent analytical skills.
The post holder will be working closely with other teams within
the department such as training and testing with a wide range of stakeholders
to ensure the smooth transition of projects into Business As Usual.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Working Relationships:
Internal:
Executive Management, Trust
Consultants and other Clinical staff, Senior Managers, Other Digital staff,
non-clinical staff involved with projects.
External:
Regional and national project
leads and change specialists, other NHS staff, suppliers and service providers.
Job Purpose;
- The
project manager has the authority to run the project on a day-to-day basis on
behalf of the project steering group within the constraints laid down by the
project steering group.
- The
project managers prime responsibility is to ensure that the projects (many of
which are part of wider Cyber-Security and Telephony Improvement programme) produce
the required products, to the required standard of quality and within the
specified constraints of time and cost. The project manager is also responsible
for the project producing a result which can achieve the benefits defined in
the business case.
Key Duties;
- Clearly and effectively communicate, direct
and motivate the project team.
- Clearly
and effectively communicate complex issues with clinical and non-clinical
personnel, non- Digital personnel in an effective and simple way using a range
of communication techniques.
- Ensure
all organisations involved are negotiated with to ensure issues are rectified
quickly and effectively to maintain project flow.
- Influence and persuade stakeholders and
project steering groups.
- Engage with stakeholders, users and decision
makers using workshops and formal presentations.
- Manage third party supplier relationships /
account managers.
- Report
to the project steering group (and Programme Director - Digital Systems)
through highlight reports and stage
assessments various information regarding delivery and performance.
- Liaise
with the project steering group or its appointed project assurance roles to
assure the overall direction and integrity of the project.
- Knowledge
of project management skills gained through professional qualifications in
leadership and management.
- Experience
in managing projects through the full lifecycle in line with the Trusts Digital
delivery framework and based on Prince 2 project management methodologies.
- Prepare
project, stage and, if necessary, exception plans in conjunction with team
managers, and appointed project
assurance roles, and agree them with the project steering group.
- Manage business and project risks using RAID,
including the development of contingency plans.
- To
investigate and disseminate complex enquiries where there may be differing
views / assist with solutions and decision making based on evidence, data and
options gathered.
- Manage
the pre-project processes leading to the definition of the project and approval
of its business case.
- Effectively
plan, resource and monitor the project with consideration of other departmental
resource commitments.
- Handover
the project to operational support teams in a manner consistent with the
working practices and requirements of those
areas.
- Ensure
that third party support is handed over to the operational support teams with
clear escalation along with service level agreement pathways and documents.
- Demonstrate a high ability in using a range
of Microsoft Office tools.
- Act in
professional manner with members of the public and patients when visiting
clinical and non- clinical areas.
- Ensure
Trust policies and procedures are aligned to any change or system
implementation or redirection ensuring all non-Digital departments and engaged
and external dependencies are considered.
- Agree technical and
quality strategy with appropriate members of the project steering group.
- Independently
work to agreed objectives, the Digital project framework and incorporated
national guidelines in line with Trust Digital
strategy.
- Formulating
action plans to meet local and national requirements and mobilising teams to
ensure actions take place.
- Ensure appropriate local change management
plans are in place to embed sustainable solutions.
- Manage the budget in line with agreed
expenditure constraints.
- Manage
staff within the project team to ensure actions are agreed and performed as
agreed in the project plan.
- Liaise
with team leads (including testing, training, application support, development,
information and finance) to ensure all aspects of the project are appropriately
identified, resourced and scheduled.
- Assist
with various tasks as required pertaining to the Digital programme of work such
as resource management for the local workflow and that which may affect other
hospital teams and resource.
- Liaise
with other project managers to ensure dependent project work and shared
resource is effectively managed.
- Be
responsible for maintaining various project monitoring systems and use
administrative and planning tools as directed by the Programme Director -
Digital Systems.
- Ensure
appropriate research is undertaken and benefit realisation plans are in place
to release and track agreed benefits using various research tools, time in
motion studies and complex surveys.
- Be a
system specialist and be cited on local and national standards for given areas
or functions and, including NHS contractual standards, to understand how it may
impact the organisation with regards to business change.
- Able to
maintain continuous concentration in sporadic cycles within own work and
monitoring performance of others for reporting and data analysis.
- Support staff and the project to deal with
any issues that may arise.
Job description
Job responsibilities
Key Working Relationships:
Internal:
Executive Management, Trust
Consultants and other Clinical staff, Senior Managers, Other Digital staff,
non-clinical staff involved with projects.
External:
Regional and national project
leads and change specialists, other NHS staff, suppliers and service providers.
Job Purpose;
- The
project manager has the authority to run the project on a day-to-day basis on
behalf of the project steering group within the constraints laid down by the
project steering group.
- The
project managers prime responsibility is to ensure that the projects (many of
which are part of wider Cyber-Security and Telephony Improvement programme) produce
the required products, to the required standard of quality and within the
specified constraints of time and cost. The project manager is also responsible
for the project producing a result which can achieve the benefits defined in
the business case.
Key Duties;
- Clearly and effectively communicate, direct
and motivate the project team.
- Clearly
and effectively communicate complex issues with clinical and non-clinical
personnel, non- Digital personnel in an effective and simple way using a range
of communication techniques.
- Ensure
all organisations involved are negotiated with to ensure issues are rectified
quickly and effectively to maintain project flow.
- Influence and persuade stakeholders and
project steering groups.
- Engage with stakeholders, users and decision
makers using workshops and formal presentations.
- Manage third party supplier relationships /
account managers.
- Report
to the project steering group (and Programme Director - Digital Systems)
through highlight reports and stage
assessments various information regarding delivery and performance.
- Liaise
with the project steering group or its appointed project assurance roles to
assure the overall direction and integrity of the project.
- Knowledge
of project management skills gained through professional qualifications in
leadership and management.
- Experience
in managing projects through the full lifecycle in line with the Trusts Digital
delivery framework and based on Prince 2 project management methodologies.
- Prepare
project, stage and, if necessary, exception plans in conjunction with team
managers, and appointed project
assurance roles, and agree them with the project steering group.
- Manage business and project risks using RAID,
including the development of contingency plans.
- To
investigate and disseminate complex enquiries where there may be differing
views / assist with solutions and decision making based on evidence, data and
options gathered.
- Manage
the pre-project processes leading to the definition of the project and approval
of its business case.
- Effectively
plan, resource and monitor the project with consideration of other departmental
resource commitments.
- Handover
the project to operational support teams in a manner consistent with the
working practices and requirements of those
areas.
- Ensure
that third party support is handed over to the operational support teams with
clear escalation along with service level agreement pathways and documents.
- Demonstrate a high ability in using a range
of Microsoft Office tools.
- Act in
professional manner with members of the public and patients when visiting
clinical and non- clinical areas.
- Ensure
Trust policies and procedures are aligned to any change or system
implementation or redirection ensuring all non-Digital departments and engaged
and external dependencies are considered.
- Agree technical and
quality strategy with appropriate members of the project steering group.
- Independently
work to agreed objectives, the Digital project framework and incorporated
national guidelines in line with Trust Digital
strategy.
- Formulating
action plans to meet local and national requirements and mobilising teams to
ensure actions take place.
- Ensure appropriate local change management
plans are in place to embed sustainable solutions.
- Manage the budget in line with agreed
expenditure constraints.
- Manage
staff within the project team to ensure actions are agreed and performed as
agreed in the project plan.
- Liaise
with team leads (including testing, training, application support, development,
information and finance) to ensure all aspects of the project are appropriately
identified, resourced and scheduled.
- Assist
with various tasks as required pertaining to the Digital programme of work such
as resource management for the local workflow and that which may affect other
hospital teams and resource.
- Liaise
with other project managers to ensure dependent project work and shared
resource is effectively managed.
- Be
responsible for maintaining various project monitoring systems and use
administrative and planning tools as directed by the Programme Director -
Digital Systems.
- Ensure
appropriate research is undertaken and benefit realisation plans are in place
to release and track agreed benefits using various research tools, time in
motion studies and complex surveys.
- Be a
system specialist and be cited on local and national standards for given areas
or functions and, including NHS contractual standards, to understand how it may
impact the organisation with regards to business change.
- Able to
maintain continuous concentration in sporadic cycles within own work and
monitoring performance of others for reporting and data analysis.
- Support staff and the project to deal with
any issues that may arise.
Person Specification
Personal Qualities
Essential
- Experience of managing significant workload.
- Experience of meeting tight deadlines.
- Extensive travel around the County will be required.
Qualifications
Essential
- A level or relevant equivalent experience with NHS Project Delivery.
- Working knowledge of project delivery frameworks such as PRINCE 2.
Desirable
- PRINCE 2 qualification
- ILM course 3 and above
Experience
Essential
- Experience in the delivery of Digital and business change projects.
- Experience of delivering concurrent projects.
- Experience managing third party suppliers.
- Experience in the definition of projects and business case production.
- Working knowledge of the NHS.
- Experience of delivering all types of IT project. e.g. development,
- implementation, infrastructure and integration projects
- Experience of Information Governance guidelines
- Experience of managing project budgets.
- Experience of managing server-migration projects
- Experience of working in Cyber Security
Desirable
- Experience of reporting to executive level project steering groups.
- Experience of delivering projects across multiple geographical areas/ organisations.
- Resource Management
- Team Leader experience
- Managing telecoms systems
Skills & Knowledge
Essential
- Understanding of NHS Digital strategy.
- Knowledge of deploying systems.
- Communicate with range of staff levels / roles in team environments outside of Digital, clinical and non-clinical, with sensitivity to the data or issues being relayed.
- Relays and explains complicated issues to staff operating at varying levels of understanding.
- Relays and explains service issues and negotiates with suppliers for resolution.
- Communicate with range of agencies, suppliers and external organisations NHS or other.
- Ability to represent department and role of project management as a supporting mechanism for service development.
- Advanced (equivalent to European computer driving licence - ECDL Advanced) Microsoft Office Professional user.
- Demonstrable knowledge of Microsoft Project.
- Demonstrable knowledge of telephony systems.
- Demonstrable knowledge of cyber-security
- Knowledge of Microsoft Outlook email services.
- Knowledge of Internet search tools.
Desirable
- Knowledge of gateway review, project management, and management of risk.
- Knowledge of the following systems:
- - Patient administration systems
- - Solutions developed / presented through Web Technologies
- Presentation skills
- Facilitation and business change skills
- ECDL qualification.
- EPM solutions
Person Specification
Personal Qualities
Essential
- Experience of managing significant workload.
- Experience of meeting tight deadlines.
- Extensive travel around the County will be required.
Qualifications
Essential
- A level or relevant equivalent experience with NHS Project Delivery.
- Working knowledge of project delivery frameworks such as PRINCE 2.
Desirable
- PRINCE 2 qualification
- ILM course 3 and above
Experience
Essential
- Experience in the delivery of Digital and business change projects.
- Experience of delivering concurrent projects.
- Experience managing third party suppliers.
- Experience in the definition of projects and business case production.
- Working knowledge of the NHS.
- Experience of delivering all types of IT project. e.g. development,
- implementation, infrastructure and integration projects
- Experience of Information Governance guidelines
- Experience of managing project budgets.
- Experience of managing server-migration projects
- Experience of working in Cyber Security
Desirable
- Experience of reporting to executive level project steering groups.
- Experience of delivering projects across multiple geographical areas/ organisations.
- Resource Management
- Team Leader experience
- Managing telecoms systems
Skills & Knowledge
Essential
- Understanding of NHS Digital strategy.
- Knowledge of deploying systems.
- Communicate with range of staff levels / roles in team environments outside of Digital, clinical and non-clinical, with sensitivity to the data or issues being relayed.
- Relays and explains complicated issues to staff operating at varying levels of understanding.
- Relays and explains service issues and negotiates with suppliers for resolution.
- Communicate with range of agencies, suppliers and external organisations NHS or other.
- Ability to represent department and role of project management as a supporting mechanism for service development.
- Advanced (equivalent to European computer driving licence - ECDL Advanced) Microsoft Office Professional user.
- Demonstrable knowledge of Microsoft Project.
- Demonstrable knowledge of telephony systems.
- Demonstrable knowledge of cyber-security
- Knowledge of Microsoft Outlook email services.
- Knowledge of Internet search tools.
Desirable
- Knowledge of gateway review, project management, and management of risk.
- Knowledge of the following systems:
- - Patient administration systems
- - Solutions developed / presented through Web Technologies
- Presentation skills
- Facilitation and business change skills
- ECDL qualification.
- EPM solutions
