Worcestershire Acute Hospitals NHS Trust

Sleep Coordinator, Cardiopulmonary,WRH

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Job summary

We are looking to recruit a Sleep Coordinator to join our friendly and enthusiastic team at Worcestershire Acute Hospitals NHS trust. This post is ideal for a highly organised person who would feel accomplishment in improving the organisation and service provision for the sleep service.

The sleep service supports ~6000 patients across Worcestershire who suffer from sleep disordered breathing including Obstructive Sleep Apnoea (OSA) which once treated these patients notice a significant improvement to their quality of life.

The successful candidate will assist in the booking of appointments, rescheduling appointments and supporting the clinical staff in optimising the waiting lists. This role has a significant contribution to the patient experience and is vital for efficient service delivery maximising the usefulness of the clinical staff.

The post holder will be based at Worcestershire Royal Hospital but may be required to work on other Trust sites. Worcestershire Acute Hospitals NHS Trust comprises of 3 hospitals: The Alexandra Hospital, Worcestershire Royal Hospital, and Kidderminster Treatment Centre. All sites have good road links to M42 and M5 motorways.

Main duties of the job

Work independently and as part of a mixed team, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients, relatives and carers. Answering the telephone, resolving patient queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel. Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service. Maintaining appointment lists e.g.partial booking and fully booking appointments, investigating if patients have been waiting longer than expected at the request of directorate managers outcoming attendances, competently using the various electronic Trust wide clinical systems including: OASIS, Bluespier, EZ Notes and ICE. Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc. Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

30 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-24-0545

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Job description

Job responsibilities

WORCESTERSHIRE ACUTE HOSPITALS NHS TRUST

JOB DESCRIPTION

Post Title: Sleep Coordinator

Pay Band: 3

Hours: Full Time 37.5 Hours Per Week

Location / Department: Worcestershire Royal Hospital / Cardiopulmonary

Accountable to: Countywide Respiratory Physiology Lead

Reports to: Sleep Service Lead

Key Working Relationships:

Internal: All categories of patients within the trust. All levels of Medical, Nursing, Clerical, Ancillary and Engineering personnel. External: All categories of patients and relatives, general public, General Practitioners and staff, Paramedics, Company representatives and technical training advisors.

Job Purpose:

The post holder will support the sleep service in the provision sleep therapies to the Worcestershire population.

The post holder will be the primary point of contact for patients requiring assistance fromwith appointment scheduling forfrom the Sleep and Ventilation service

The post holder will be responsible for monitoring target dates and escalating issues promptly.

The post holder will be integral in the deployment of Patient Initiaded Follow Up (PIFU) pathways

The post holder will book and reschedule clinic appointments.

Key Duties:

Consistently provide high quality care in a visible and highly professional manner, acting as a positive role model.

The post holder will work closely with Associate practitioners, Healthcare Scientists, Specialist Nurses, Clerical staff and Consultant clinicians.

Maintaining appointment lists e.g.: partial booking, booking appointments, outcoming and datasetting all patient attendances on Oasis.

Liaise and exchange information with other departments, secretaries, staff within the Trust.

Maintain and order departmental stationery stock

Work independently, managing and prioritising daily workload. Including prioritising and coordinating clinical appointments, forwarding patient letters, liaising with patients.

Answering the telephone, resolving patient queries, receiving and returning calls to Consultant Physicians, GPs, medical companies and other medical personnel.

Taking and relaying messages in a professional manner, enabling the department to provide an efficient and effective clinical service.

Opening, sorting, distributing and prioritizing daily post and clinical investigation requests and reports.

Competently use the various electronic Trustwide clinical systems including: OASIS, Bluespier, EZ Notes and ICE.

Formulate and type correspondence under the instruction of the Head of the Department and/or Highly Specialised Physiologists.

Develop and maintain filing systems for patient clinical investigations and departmental correspondence e.g. equipment maintenance etc.

Ensure and maintain office equipment and consumables, requisitioning to re-order office equipment/consumables.

Training and Supervision:

Train new members of staff in the Admin & clerical departmental procedures.

Undertake annual Trust mandatory training

Maintain continual professional development (CPD).

Adhere to all Worcestershire Acute NHS Trust policies and procedures. In accordance with the Trusts Health and Safety, the post holder must take reasonable care of their own safety, and that of others who may be effected by their acts or admissions, and co-operate with staff in performing and complying with any statutory duties or requirements.

Clinical governance and quality

To contribute to the maintenance of all trust policies and procedures within the departments.

Support systematic clinical audit and monitor improvements.

Help ensure a safe, secure environment for patients, visitors and staff.

Ensure that confidentiality of patient records is strictly maintained and comply with the Data Protection Act.

Ensure the update and smooth running of departmental databases and archive systems.

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business.

Records Management

All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work.