Job responsibilities
Key Duties:
The
Technical Services team provide equipment management and technical support to both
clinical and non-clinical users of all equipment associated with radiotherapy
treatment. The key aspects of this role are to:
Provide
technical support to technical activities performed on clinical radiotherapy equipment
and associated auxiliary items
Work
flexibly and according to documented (ISO9001:2015) processes to ensure
effective and safe machine performance with a minimum of clinical downtime
Respond
promptly to machine faults that disrupt the clinical service
Provide
Technical Services support for clinical computing equipment and associated
systems used within the Oncology Centre
Provide
Technical Services support to clinical and scientific research &
development across radiotherapy, including the design and manufacture of
bespoke clinical devices used in treatment
General duties
Professional & Managerial
The Jobholder
will:
Support the smooth running of the service, including
responding to queries and requests from other staff groups
Assist the Technical Services manager in their role to
manage and coordinate all technical activity carried out on a broad range of complex radiotherapy equipment throughout the equipments lifecycle
Fully engage with multi-disciplinary teams of staff
on internal project work.
Adopt
the role of trainer or assessor as appropriate for specified equipment, providing
technical training that may include giving presentations and organising
structured in-house training sessions for other members of staff, including
those outside of the radiotherapy physics team
Support
engineering and other trainees as required, including assisting in the planning
and provision of their formal training needs
Carry
out internal resource management tasks that will facilitate the effective
running of Technical Services. Such
tasks may include equipment maintenance on highly specialised medical devices, stock
and store area management, controlled documentation management and controlled
software management.
Adopt
a flexible attitude to changes in working arrangements and address technical
emergencies as well as providing services across an extended working day
Participate
in the departments on-call system
Personal
The Jobholder
will:
Adopt
a positive and supportive approach to the role and those you encounter within
it, in line with the Trusts 4Ward values. Ensure your actions are centred on
the needs of patients, colleagues and the service
Work
flexibly where required, showing initiative and a willingness to learn,
suggesting solutions and supporting team working
Undertake
training events relevant to the role, including at off-site locations if
necessary. This may require expansion of your existing skill base to cover the
developing requirements of the Technical Services role
Undertake
mandatory training on required timescales
Act
as a role model at all times, championing the Trusts 4ward behaviours and
continuously striving to improve the relationship between teams
Maintain
a professional appearance in line with the Trust dress code
Clinical
The jobholder
will:
Maintain
a basic understanding of the clinical radiotherapy workflow and how the work of
Technical Services affects, and is affected by, clinical concerns.
Understand
the needs of patients within the radiotherapy pathway
Make
efforts to optimise the work of Technical Services to minimise disruption to
patients and the clinical service
Technical
The jobholder
will:
Maintain
advanced knowledge of radiotherapy technology including linear accelerators, CT
scanners and any other radiotherapy treatment delivery system as appropriate
Maintain
a detailed understanding of the principles and practice of medical equipment
management, fault finding, preventative maintenance and calibration
Maintain
knowledge of engineering products, materials and components as relevant to the
service
Ensure
understanding of and adherence to safe working practices, including knowledge
of relevant legislation (including but not limited to IRR and IRMER)
Maintain
advanced operation and maintenance skills on highly complex radiotherapy
technology, undertaking advanced fault finding techniques on highly complex and
very high capital medical devices (to include linear accelerators,
Ortho-Voltage units etc)
Maintain
highly developed, advanced operation and repair skills for extremely complex radiotherapy
equipment, including associated service tools
Maintain
highly developed electronic clinical engineering skills, including for the
design and development of prototypes and high quality bespoke medical devices
Understand
advanced technical documentation, being able to create required technical documentation
when appropriate
Perform
system maintenance and development for the clinical computing applications
under Technical Services scope of responsibility
Maintain
computer skills required to perform the role. For example manipulation and
development of databases and spreadsheet and other Office applications.
Be
able to perform relevant risk assessments, mitigating risk where possible and
ensuring the safety of themselves and colleagues
Medical Equipment Management
The Jobholder
will:
Understand
local procedures and work instructions relating to the work of the Technical
Services team
Understand
the Quality Management System (QMS), risk management and design &
development procedures e.g. ISO9000, ISO13485, ISO 14971
Have
knowledge of medical device manufacturing procedures and regulations
Support
major equipment maintenance activity on highly complex radiation therapy
equipment and associated medical equipment.
Such work involves diagnosis, repair and resolution of problems or
equipment modification, followed by technical verification and clinical
validation activity including equipment quality assurance and calibration
activity.
Provide
direct technical support including advice to radiotherapy managers, key
trainers and users of the technology.
Participate
in an on-call system that provides equipment management services outside of
normal working hours
Clinical & Scientific Support
The Jobholder will:
Support
the departments research & development activity
Participate
in internal project work, providing specialist technical and regulatory
compliance support to the modification and manufacturing of medical devices,
associated software and associated accessories.
Maintain
a good knowledge of the principles of external beam radiotherapy
Quality
Assurance
The Jobholder
will:
Support
the maintenance and development of the departments ISO 9001:2015 quality
management system (QMS).
Participate in the departments internal audit
programme, as both auditor and auditee, in accordance with the requirements of
ISO 9001.
Carry
out quality system administrative tasks such as calibration or inspection, test
& measuring equipment calibration, performing supplier assessments,
monitoring client feedback, internal auditing, recording & reviewing
service failures and performing corrective & preventive actions.
Management of Information
The Jobholder
will:
Accurately record all relevant
information and ensure these records are maintained in accordance with the
requirements of the Trust and departmental procedures. Often these records will
be maintained in electronic format.
Communicate complex technical
information to staff across the wider radiotherapy team, including the
condition and performance of linear accelerators and other major pieces of
medical equipment that come under Technical Services control.
Develop and maintain effective
working relationships with Trust staff including those involved with
radiotherapy treatment and other relevant professional groups.