Senior Medical Secretary, WRH

Job summary

Senior Medical Secretary - Clinical Haematology - 37.5 hours per week - Worcestershire Royal Hospital

We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our Clinical Haematology Medical Secretarial Team at Worcestershire Acute Hospitals NHS Trust.

The successful candidate should ideally have a range of secretarial/PA experience and skills which are transferable to the hospital environment. They will be working in a busy department with other secretaries, and will need the ability to work independently and manage their own workload. They must be a good team player and enjoy working within a multidisciplinary team. The successful candidate should have both organisational and interpersonal skills with the ability to work well under pressure. As the successful candidate will be dealing with patients, relatives and other healthcare professionals on the phone/via email, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner.

The successful candidate will need to have a good working knowledge of Microsoft Office 365 software, and audio typing/dictation software.

We would welcome applications from those who meet the essential criteria as set out in the person specification, or have relevant experience.

Main duties of the job

To undertake medical audio / copy typing duties, including outpatient letters to GPs, discharge summaries and other official correspondence.

To accept enquiries from clinicians, GPs Health Service and Social Services personnel, other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral part of the role.

To work using own initiative with minimal supervision, prioritising own workload in line with objectives of the department and consultant teams.

To deal with all incoming correspondence, phone and email queries in an efficient and effective way.

To liaise with other members of the secretarial / administration team in order to provide a co-ordinated and efficient secretarial service.

To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times.

To deal with any complaints, problems or issues in a sensitive way, escalating to clinicians / management as appropriate.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

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