Job summary
An exciting opportunity has arisen for an experienced secretary/ administrator to join our friendly and professional team as a full time Senior Medical Secretary, working 37.5 hours per week, within the Ophthalmology Department. The successful candidate will work alongside the existing secretarial team to provide comprehensive and efficient typing and administration support.
We would like to hear from highly motivated and flexible team players with excellent organisational and communication skills. The ability to work under pressure and effectively prioritise your own workload is essential. We are looking for a candidate with high standards and an eye for detail. You must have the ability to multitask and work in a busy, ever-changing environment. You will be able to work on your own initiative as well as within a team, with well-developed communication and interpersonal skills.
For an informal discussion about the role, please contact the recruiting manager.
Main duties of the job
The role will include responsibility for Consultant and junior doctor diary management, typing of outpatient appointment letters and other correspondence to GPs and other clinical professionals, dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records and inputting data to support the attainment of Divisional targets. In addition, the post holder will be required to support the Directorate Management Team with the tracking and validation of patient pathways to achieve the National 18 week Referral to Treatment (RTT) target.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To undertake medical audio / copy typing duties including outpatient appointment and results letters to GPs, discharge summaries and other official medical correspondence.
Take enquiries from clinicians, GPs, health services, patients and their relatives
To accept telephone and email enquiries from clinicians, GPs, health service and social services personnel as well as from other hospitals, voluntary agencies, patients and their relatives.
To work using own initiative with minimal supervision, prioritising own workload in line with the objectives of the department and consultant teams.
To deal with all incoming correspondence by phone, post and e-mail in an efficient and effective way.
To liaise with the other members of the secretarial/ administration team in order to provide a coordinated and efficient secretarial service.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times; escalating any complaints, problems or issues to clinicians or management as appropriate.
To ensure confidentiality is maintained at all times complying with the Data Protection Act, Information Governance and other Trust /departmental policies.
To assist in providing cover for the secretaries in the Directorate to ensure continuity of service to consultant, medical staff, service users and patients.
To undertake any of the duties as may be required/ appropriate by the Directorate Management Team.
Job description
Job responsibilities
To undertake medical audio / copy typing duties including outpatient appointment and results letters to GPs, discharge summaries and other official medical correspondence.
Take enquiries from clinicians, GPs, health services, patients and their relatives
To accept telephone and email enquiries from clinicians, GPs, health service and social services personnel as well as from other hospitals, voluntary agencies, patients and their relatives.
To work using own initiative with minimal supervision, prioritising own workload in line with the objectives of the department and consultant teams.
To deal with all incoming correspondence by phone, post and e-mail in an efficient and effective way.
To liaise with the other members of the secretarial/ administration team in order to provide a coordinated and efficient secretarial service.
To liaise with patients, relatives and staff demonstrating sensitivity and maintaining professionalism at all times; escalating any complaints, problems or issues to clinicians or management as appropriate.
To ensure confidentiality is maintained at all times complying with the Data Protection Act, Information Governance and other Trust /departmental policies.
To assist in providing cover for the secretaries in the Directorate to ensure continuity of service to consultant, medical staff, service users and patients.
To undertake any of the duties as may be required/ appropriate by the Directorate Management Team.
Person Specification
Qualifications
Essential
- GCSE English and maths
- Recognised word processing/ typing qualification
- AMSPAR qualification
Desirable
- Audio typing using digital dictation
- In depth working knowledge of Microsoft Office
- Knowledge of NHS systems
Experience
Essential
- Proven secretarial experience in a busy healthcare environment
- Experience of working in a busy office
Desirable
- NHS experience
- Use of OASIS, PAS, Bluespier, EZ Notes, digital dictation & Open Eyes
Person Specification
Qualifications
Essential
- GCSE English and maths
- Recognised word processing/ typing qualification
- AMSPAR qualification
Desirable
- Audio typing using digital dictation
- In depth working knowledge of Microsoft Office
- Knowledge of NHS systems
Experience
Essential
- Proven secretarial experience in a busy healthcare environment
- Experience of working in a busy office
Desirable
- NHS experience
- Use of OASIS, PAS, Bluespier, EZ Notes, digital dictation & Open Eyes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
