Job summary
- Receiving new patients and accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Sister/Nurse in Charge being available.
- Compiling and maintaining ward admission book.
- Dealing with patients personal luggage in association with admitting nurse.
- Transfer of valuables to Finance Office and appropriate documentation.
- Preparing identity bracelets as required and bed labels etc.
- Issue of Hospital in Patient Certificates on instructions from Sister in Charge.
- Making arrangements for patients discharge, including transfers to other hospitals and wards, i.e. telephoning relatives, ordering transport, arranging District Nurse attendance, completion of forms for follow-up appointments at Out Patients, X-ray etc.
- Notifying General Practitioner of discharges, etc. by completion of pro forma.
- Checking Hospital Activity Analysis forms and completing basic data where necessary.
- Checking case notes, tidying and returning them to Medical Secretaries.
- Re-addressing discharged patients mail.
Main duties of the job
- Keeping patients case notes in good order, filing all reports e.g. X-rays, and keeping Notes Trolley tidy.
- Preparing case notes and X-rays for Doctors rounds, including obtaining outstanding or missing reports, etc.
- Arranging special appointment with other departments and hospitals as required by Ward Sister.
- Answering telephone and dealing with enquiries in accordance with instruction.
- Assist with data collection for the computerised In-Patient Administration System of emergency admission; inter ward/inter-hospital transfer, discharges or deaths by informing Medical Records Department.
- Assisting patients on wards receiving plated meals service.
- Completing maintenance requests.
- Preparing routine requisitions e.g., stationery, dressings, hardware/crockery etc. and submitting them to Stores as appropriate, in conjunction with Sister or Deputy.
- Preparing additional copies of Nurses Duty Rota.
- Distribution of patients mail.
- Assisting patients with reading/writing letters as required.
- Covering duties of other Ward Clerks during sickness, annual leave, etc.
- To act as messenger on ward business, e.g. to X-ray, Pharmacy Path Lab.
- Assist with the reception and comfort of relatives of very sick patients.
- Assist in any fact-finding project within the Unit.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Duties:
- Receiving new patients and accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Sister/Nurse in Charge being available.
- Compiling and maintaining ward admission book.
- Dealing with patients personal luggage in association with admitting nurse.
- Transfer of valuables to Finance Office and appropriate documentation.
- Preparing identity bracelets as required and bed labels etc.
- Issue of Hospital in Patient Certificates on instructions from Sister in Charge.
- Making arrangements for patients discharge, including transfers to other hospitals and wards, i.e. telephoning relatives, ordering transport, arranging District Nurse attendance, completion of forms for follow-up appointments at Out Patients, X-ray etc.
- Notifying General Practitioner of discharges, etc. by completion of pro forma.
- Checking Hospital Activity Analysis forms and completing basic data where necessary.
- Checking case notes, tidying and returning them to Medical Secretaries.
- Re-addressing discharged patients mail.
- General duties:
- Keeping patients case notes in good order, filing all reports e.g. Path reports, X-rays, etc. and keeping Notes Trolley tidy.
- Preparing case notes and X-rays for Doctors rounds, including obtaining outstanding or missing reports, etc.
- Arranging special appointment with other departments and hospitals as required by Ward Sister.
- Answering telephone and dealing with enquiries in accordance with instruction.
- Assist with data collection for the computerised In-Patient Administration System of emergency admission; inter ward/inter-hospital transfer, discharges or deaths by informing Medical Records Department.
- Assisting patients on wards receiving plated meals service, with completion of choice of menu and summarising forms for Catering Department.
- Completing maintenance requests.
- Preparing routine requisitions e.g., stationery, dressings, hardware/crockery etc. and submitting them to Stores as appropriate, in conjunction with Sister or Deputy.
- Preparing additional copies of Nurses Duty Rota.
- Distribution of patients mail.
- Assisting patients with reading/writing letters as required.
- Covering duties of other Ward Clerks during sickness, annual leave, etc.
- To act as messenger on ward business, e.g. to X-ray, Pharmacy Path Lab.
- Assist with the reception and comfort of relatives of very sick patients.
- Assist in any fact-finding project within the Unit.
- Any other duties as may be required from time to time.
Job description
Job responsibilities
Key Duties:
- Receiving new patients and accompanying relatives/friends, explaining basic ward routine and answering initial questions pending Sister/Nurse in Charge being available.
- Compiling and maintaining ward admission book.
- Dealing with patients personal luggage in association with admitting nurse.
- Transfer of valuables to Finance Office and appropriate documentation.
- Preparing identity bracelets as required and bed labels etc.
- Issue of Hospital in Patient Certificates on instructions from Sister in Charge.
- Making arrangements for patients discharge, including transfers to other hospitals and wards, i.e. telephoning relatives, ordering transport, arranging District Nurse attendance, completion of forms for follow-up appointments at Out Patients, X-ray etc.
- Notifying General Practitioner of discharges, etc. by completion of pro forma.
- Checking Hospital Activity Analysis forms and completing basic data where necessary.
- Checking case notes, tidying and returning them to Medical Secretaries.
- Re-addressing discharged patients mail.
- General duties:
- Keeping patients case notes in good order, filing all reports e.g. Path reports, X-rays, etc. and keeping Notes Trolley tidy.
- Preparing case notes and X-rays for Doctors rounds, including obtaining outstanding or missing reports, etc.
- Arranging special appointment with other departments and hospitals as required by Ward Sister.
- Answering telephone and dealing with enquiries in accordance with instruction.
- Assist with data collection for the computerised In-Patient Administration System of emergency admission; inter ward/inter-hospital transfer, discharges or deaths by informing Medical Records Department.
- Assisting patients on wards receiving plated meals service, with completion of choice of menu and summarising forms for Catering Department.
- Completing maintenance requests.
- Preparing routine requisitions e.g., stationery, dressings, hardware/crockery etc. and submitting them to Stores as appropriate, in conjunction with Sister or Deputy.
- Preparing additional copies of Nurses Duty Rota.
- Distribution of patients mail.
- Assisting patients with reading/writing letters as required.
- Covering duties of other Ward Clerks during sickness, annual leave, etc.
- To act as messenger on ward business, e.g. to X-ray, Pharmacy Path Lab.
- Assist with the reception and comfort of relatives of very sick patients.
- Assist in any fact-finding project within the Unit.
- Any other duties as may be required from time to time.
Person Specification
Qualifications
Essential
- GCSEs at grade C or above in Maths and English, or equivalent.
Desirable
- A recognised Typing qualification.
Experience
Essential
- Experience is not required training will be given.
Desirable
- Previous clerical / reception experience within a hospital.
Knowledge and Skills
Essential
- Good communication skills including written and verbal.
- Able to communicate well with general public.
- Ability to work as part of the ward team
- Basic numeracy skills
Desirable
Person Specification
Qualifications
Essential
- GCSEs at grade C or above in Maths and English, or equivalent.
Desirable
- A recognised Typing qualification.
Experience
Essential
- Experience is not required training will be given.
Desirable
- Previous clerical / reception experience within a hospital.
Knowledge and Skills
Essential
- Good communication skills including written and verbal.
- Able to communicate well with general public.
- Ability to work as part of the ward team
- Basic numeracy skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
