Job summary
We are looking for an enthusiastic, friendly and efficient
Receptionist to join our team based on the Emergency Gynaecology Assessment
Unit/Gynaecology Inpatient Unit.
We provide a high-quality, 24:7 gynaecology and early pregnancy
emergency service for women across Worcestershire, alongside an inpatient unit
for elective surgery. We have a friendly
and skilled nursing team and work closely with the medics to provide these
services. This is an interesting, varied and often fast-paced unit and the role
can be both emotionally demanding and hugely rewarding.
We are keen to find someone who is personable, kind and able
to put people at ease when they attend the unit. You will need excellent communication skills
to engage with patients and colleagues. You will need the ability to work as part of the team and the ability to work under pressure to
flexibly support the Gynaecology team. You
will need previous administrative experience, preferably within a hospital, good
organisational and IT skills, ability to prioritise and initiative to work unsupervised
when necessary.
Gynaecology services at Worcestershire Acute Hospitals NHS
Trust are offered across our three hospital sites; Worcestershire Royal
Hospital, Kidderminster Treatment Centre and The Alexandra Hospital, Redditch.
This post will be based at Worcestershire Royal Hospital and
consideration will be given to full or part time hours although you will need a
flexible approach to working shift patterns.
Main duties of the job
To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance
To
provide administrative and clerical support to the clinical and nursing staff
within gynaecology services
To ensure
the availability of accurate patient records and documentation as per Trust
policies and procedures
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key
Duties:
To
provide a reception service, handling initial enquiries, gathering basic
information and taking initial action within defined protocols to assist in
resolving any queries
To keep
staff informed of admissions and discharges, and to ensure queries from other
members of staff and members of the public are dealt with appropriately either
in person or on the telephone
To
receive general telephone calls, recording messages and responding to initial
enquiries, referring the call to the relevant member of staff, as appropriate.
To make telephone calls on behalf of the Nursing/Medical team as directed
To assist
in admitting and discharging patients using manual and computerised systems
To
prepare documentation for planned clinics
To file
reports, correspondence, forms, etc. in patients notes in an ordered manner,
to facilitate the efficient retrieval of such documentation on request
To update
and maintain filing systems in the ward/department to enable timely and accurate
information retrieval
To
arrange transport between departments and to destinations outside the hospital,
as required
To assist
with housekeeping duties within ward/department
To
maintain effective communication with ward clerk / clerical team assistant colleagues
within the department
To
provide relief cover within the Directorate undertaking any duties within the
scope of the ward clerk / clerical team assistant role
Arrange
follow up appointments for patients prior to discharge
Ensure
that patient case notes are available, creating temporary notes whilst original
notes are located
Maintain
case notes in a tidy manner, filing results and other patient documents in
accordance with Trust policy, including admission and discharge of patients
Facilitate
the prompt collection of data by liaison with the clinical coding department
Assisting
junior doctors with administrative tasks such as form completion and audits
Provide
general clerical support such as photocopying, typing, opening and sending post
Stock and
equipment ordering and monitoring, stationary orders, personnel administration,
arranging repairs
To assist
in the booking of Bank and Agency staff under the supervision of the Ward
Manager / Bleep holder.
General Duties:
To ensure
the confidentiality of all patient information and Trust business
To comply
with all Trust Policies and Procedures
In
accordance with the Trust's Health and Safety Policy, the postholder must take
reasonable care of their own health and safety and that of others who may be
affected by their acts or omissions at work
The
postholder must co-operate with staff in complying with any statutory
requirements and participate in the workplace monitoring processes in order to
help maintain a healthy, safe and secure workplace
To report
any accidents, untoward incidents and complaints in accordance with risk
management and Trust policy
To create
and maintain positive working relationships with colleagues and other staff
within the workplace
To act
always in a manner which will promote a professional and good image of the
ward/department
To
respond appropriately to clinical emergencies as directed by the nurse in
charge
Be involved in team meetings, taking notes for distribution
Contribute to unit reports by providing data as requested by the Nurse Manager/Matron
Contribute to staff information bulletins
To contribute / to participate in any
initiatives to improve the quality of service to patients.
Job description
Job responsibilities
Key
Duties:
To
provide a reception service, handling initial enquiries, gathering basic
information and taking initial action within defined protocols to assist in
resolving any queries
To keep
staff informed of admissions and discharges, and to ensure queries from other
members of staff and members of the public are dealt with appropriately either
in person or on the telephone
To
receive general telephone calls, recording messages and responding to initial
enquiries, referring the call to the relevant member of staff, as appropriate.
To make telephone calls on behalf of the Nursing/Medical team as directed
To assist
in admitting and discharging patients using manual and computerised systems
To
prepare documentation for planned clinics
To file
reports, correspondence, forms, etc. in patients notes in an ordered manner,
to facilitate the efficient retrieval of such documentation on request
To update
and maintain filing systems in the ward/department to enable timely and accurate
information retrieval
To
arrange transport between departments and to destinations outside the hospital,
as required
To assist
with housekeeping duties within ward/department
To
maintain effective communication with ward clerk / clerical team assistant colleagues
within the department
To
provide relief cover within the Directorate undertaking any duties within the
scope of the ward clerk / clerical team assistant role
Arrange
follow up appointments for patients prior to discharge
Ensure
that patient case notes are available, creating temporary notes whilst original
notes are located
Maintain
case notes in a tidy manner, filing results and other patient documents in
accordance with Trust policy, including admission and discharge of patients
Facilitate
the prompt collection of data by liaison with the clinical coding department
Assisting
junior doctors with administrative tasks such as form completion and audits
Provide
general clerical support such as photocopying, typing, opening and sending post
Stock and
equipment ordering and monitoring, stationary orders, personnel administration,
arranging repairs
To assist
in the booking of Bank and Agency staff under the supervision of the Ward
Manager / Bleep holder.
General Duties:
To ensure
the confidentiality of all patient information and Trust business
To comply
with all Trust Policies and Procedures
In
accordance with the Trust's Health and Safety Policy, the postholder must take
reasonable care of their own health and safety and that of others who may be
affected by their acts or omissions at work
The
postholder must co-operate with staff in complying with any statutory
requirements and participate in the workplace monitoring processes in order to
help maintain a healthy, safe and secure workplace
To report
any accidents, untoward incidents and complaints in accordance with risk
management and Trust policy
To create
and maintain positive working relationships with colleagues and other staff
within the workplace
To act
always in a manner which will promote a professional and good image of the
ward/department
To
respond appropriately to clinical emergencies as directed by the nurse in
charge
Be involved in team meetings, taking notes for distribution
Contribute to unit reports by providing data as requested by the Nurse Manager/Matron
Contribute to staff information bulletins
To contribute / to participate in any
initiatives to improve the quality of service to patients.
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
- NVQ3 or equivalent qualification in relevant subject
- Knowledge of administration and/or office procedures
- Willing to undertake personal development
Experience
Essential
- Previous NHS experience in a similar role
- Previous experience of working within an administrative service/customer service environment
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
Knowledge and skills
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Able to use own initiative
Desirable
- Previous experience using eRostering and iProc
Personal Qualities
Essential
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the
- Ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an awareness of diversity in the workplace.
- Demonstrates an enthusiastic and flexible approach
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
- Self-motivated
- Demonstrates an enthusiastic and flexible approach to work days and hours
Person Specification
Qualifications
Essential
- Educated to GCSE Grade C, including English and Maths
- NVQ3 or equivalent qualification in relevant subject
- Knowledge of administration and/or office procedures
- Willing to undertake personal development
Experience
Essential
- Previous NHS experience in a similar role
- Previous experience of working within an administrative service/customer service environment
- Previous knowledge or experience of working in an office and/or customer care environment, undertaking administrative duties
Knowledge and skills
Essential
- Proficient keyboard skills
- Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the internet and databases
- Ability to work effectively in a team and under direction on routine tasks without the need for supervision, prioritising and managing workload
- Able to use own initiative
Desirable
- Previous experience using eRostering and iProc
Personal Qualities
Essential
- Good time management
- Able to apply a practical problem solving approach in everyday situations
- Demonstrates confidential and effective written and verbal communication skills, with the
- Ability to empathise, be supportive and sensitive to the needs of others
- Demonstrates an awareness of diversity in the workplace.
- Demonstrates an enthusiastic and flexible approach
- Demonstrates excellent customer care and telephone skills
- Ability to apply attention to detail
- Self-motivated
- Demonstrates an enthusiastic and flexible approach to work days and hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
