Job summary
We are committed to supporting research that is relevant and accessible to our patients. Through clinical research we can assess the efficacy of new medication, diagnostics, and treatment regimes. This helps to build the evidence for new approaches to improve patient care.
The department is involved in a range of clinical studies including life changing oncology and haematology trials, internationally recognised midwifery, renal and surgical studies, and many more.
Main duties of the job
This role will support the work of the research delivery team through administrative support to clinical trials. Working closely with clinical colleagues, you will provide support for day-to-day research delivery activities, ensuring the requirements of study protocols and legislation are met.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key
Duties:
Clinical
- Screen patient notes to
identify patients who may be eligible for a clinical trial, including use of
Information Systems
- Organise patient
appointments
- Book trial specific investigations
and procedures
- Collect prescriptions
- Randomisation of
patients into different trial arms
- Record laboratory
results, treatments and other necessary clinical information onto electronic
databases
- Process patient samples
and organise their shipment
- Explain and distribute
patient quality of life questionnaires and diaries
- Liaise with pharmacy to
coordinate trial drugs
- Answer telephone and
respond and coordinate patient queries sensitively and professionally
- Coordinate any clinical
queries as appropriate
- Maintain patient
records
- Write to, telephone and
email patients
- Disseminate Participant Research Experience survey
- Contribute to patient
and public involvement and engagement activities
Administrative
- Provide general
administrative support to research delivery teams
- Disseminate information
to consultants regarding new trials
- Assist with the
completion of Expressions of Interest and site feasibility questionnaires
- Assist in the set-up of
trials on site, e.g. localisation of study documents, co-ordination of meetings
- Coordinate and provide
information as part of the assess, arrange and confirm R&I processes
- Set up the site file,
electronic files and other documents as needed for the study
- Create patient tracking
systems using digital resources (Excel or other)
- Coordinate and
disseminate amendments including preparation of any updated paperwork
- Update the research
management databases, including EDGE
- Liaise with trial units
and commercial sponsors to coordinate trial activities
- Coordinate the close
out of trials
- Arrange archiving as
per Standard Operating Procedures
- Liaise with trial
personnel for timely data capture
- Plan, organise, prepare
and participate in monitoring visits and audits
- Respond to data
queries
- Maintain financial
information and patient records to allow payments to be made
- Support internal
monitoring and quality procedures
- Review and assist with
writing of standard operating procedures relevant to role
- Maintain office
supplies and request new supplies using iPROC
- Handle petty cash and
travel expense claims for patients
- Attend local and
national meetings as required
- Record relevant meeting
notes, minutes and actions, and circulate these appropriately
- Contribute to service
development by actively participating in team meetings
- General reception
duties including answering the telephone, answering
queries, managing the research email inbox
- Maintain awareness of
key performance indicators and next steps to achieve them
- Provide cover to other
members of team as relevant to role
- Liaise with other
departments for equipment maintenance, calibration and repair
Job description
Job responsibilities
Key
Duties:
Clinical
- Screen patient notes to
identify patients who may be eligible for a clinical trial, including use of
Information Systems
- Organise patient
appointments
- Book trial specific investigations
and procedures
- Collect prescriptions
- Randomisation of
patients into different trial arms
- Record laboratory
results, treatments and other necessary clinical information onto electronic
databases
- Process patient samples
and organise their shipment
- Explain and distribute
patient quality of life questionnaires and diaries
- Liaise with pharmacy to
coordinate trial drugs
- Answer telephone and
respond and coordinate patient queries sensitively and professionally
- Coordinate any clinical
queries as appropriate
- Maintain patient
records
- Write to, telephone and
email patients
- Disseminate Participant Research Experience survey
- Contribute to patient
and public involvement and engagement activities
Administrative
- Provide general
administrative support to research delivery teams
- Disseminate information
to consultants regarding new trials
- Assist with the
completion of Expressions of Interest and site feasibility questionnaires
- Assist in the set-up of
trials on site, e.g. localisation of study documents, co-ordination of meetings
- Coordinate and provide
information as part of the assess, arrange and confirm R&I processes
- Set up the site file,
electronic files and other documents as needed for the study
- Create patient tracking
systems using digital resources (Excel or other)
- Coordinate and
disseminate amendments including preparation of any updated paperwork
- Update the research
management databases, including EDGE
- Liaise with trial units
and commercial sponsors to coordinate trial activities
- Coordinate the close
out of trials
- Arrange archiving as
per Standard Operating Procedures
- Liaise with trial
personnel for timely data capture
- Plan, organise, prepare
and participate in monitoring visits and audits
- Respond to data
queries
- Maintain financial
information and patient records to allow payments to be made
- Support internal
monitoring and quality procedures
- Review and assist with
writing of standard operating procedures relevant to role
- Maintain office
supplies and request new supplies using iPROC
- Handle petty cash and
travel expense claims for patients
- Attend local and
national meetings as required
- Record relevant meeting
notes, minutes and actions, and circulate these appropriately
- Contribute to service
development by actively participating in team meetings
- General reception
duties including answering the telephone, answering
queries, managing the research email inbox
- Maintain awareness of
key performance indicators and next steps to achieve them
- Provide cover to other
members of team as relevant to role
- Liaise with other
departments for equipment maintenance, calibration and repair
Person Specification
Skills and Knowledge
Essential
- Demonstrable good standard of English spelling, punctuation and grammar in application form
- Computer literacy, including familiarity with MS office word and Excel Able to use internet and pick up new software
- Standard keyboard skills
- Understanding of the importance of confidentiality, dignity and respect in relation to both staff and patients
- Excellent interpersonal skills e.g. can converse with patients and colleagues
- Ability to transcribe data from one source to another (e.g. written / electronic system onto paper / electronic report)
- Able to concentrate for long periods of time
- Meticulous attention to detail and quality
- Able to follow instructions, guidelines, policies and standards to provide a safe and effective service to others
- Able to organise themselves to meet competing deadlines
Desirable
- Familiarity with medical or scientific terminology
Qualifications
Essential
- *English & Maths GCSE, or Equivalent
- *Level 3 qualification/s, e.g. A'levels, NVQ etc
Desirable
- *Computer Literacy Course, e.g. ECDL, or other experience of qualification
- *ICH-GCP
Experience
Essential
Desirable
- *Knowledge of healthcare research
- *Experience working within the NHS
Personal Qualities
Essential
- Team player and supportive of colleagues, demonstrating civility and respect to colleagues and patients at all times
- Passionate about research and innovation and improving patient care
- Able to demonstrate a commitment to equality, diversity and inclusion
- Aware of own limitations / competence and will seek help and support from others, and be honest about errors made and ways to rectify
- Patient-focussed, caring, empathetic and compassionate
- Enthusiasm and willingness to learn
- Flexible, punctual and reliable to meet the service needs and manage own wellbeing
- Able to work by themselves in an office / at home by themselves and able to work around others e.g. in open plan office
- Able to be assertive and speak up when disagree in a respectful way
- Demonstrates the Trusts 4ward behaviours
Other Requirements
Essential
- Ability to travel across all sites within the Trust when required, and on occasion external to the Trust regionally / nationally
- The post holder may occasionally be required to work in other areas of the hospital or in different clinical areas, as well as occasionally externally to the Trust
Person Specification
Skills and Knowledge
Essential
- Demonstrable good standard of English spelling, punctuation and grammar in application form
- Computer literacy, including familiarity with MS office word and Excel Able to use internet and pick up new software
- Standard keyboard skills
- Understanding of the importance of confidentiality, dignity and respect in relation to both staff and patients
- Excellent interpersonal skills e.g. can converse with patients and colleagues
- Ability to transcribe data from one source to another (e.g. written / electronic system onto paper / electronic report)
- Able to concentrate for long periods of time
- Meticulous attention to detail and quality
- Able to follow instructions, guidelines, policies and standards to provide a safe and effective service to others
- Able to organise themselves to meet competing deadlines
Desirable
- Familiarity with medical or scientific terminology
Qualifications
Essential
- *English & Maths GCSE, or Equivalent
- *Level 3 qualification/s, e.g. A'levels, NVQ etc
Desirable
- *Computer Literacy Course, e.g. ECDL, or other experience of qualification
- *ICH-GCP
Experience
Essential
Desirable
- *Knowledge of healthcare research
- *Experience working within the NHS
Personal Qualities
Essential
- Team player and supportive of colleagues, demonstrating civility and respect to colleagues and patients at all times
- Passionate about research and innovation and improving patient care
- Able to demonstrate a commitment to equality, diversity and inclusion
- Aware of own limitations / competence and will seek help and support from others, and be honest about errors made and ways to rectify
- Patient-focussed, caring, empathetic and compassionate
- Enthusiasm and willingness to learn
- Flexible, punctual and reliable to meet the service needs and manage own wellbeing
- Able to work by themselves in an office / at home by themselves and able to work around others e.g. in open plan office
- Able to be assertive and speak up when disagree in a respectful way
- Demonstrates the Trusts 4ward behaviours
Other Requirements
Essential
- Ability to travel across all sites within the Trust when required, and on occasion external to the Trust regionally / nationally
- The post holder may occasionally be required to work in other areas of the hospital or in different clinical areas, as well as occasionally externally to the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
