Receptionist / Appointments Co-Ordinator

Worcestershire Acute Hospitals NHS Trust

This job is now closed

Job summary

We are looking to recruit two part-time Receptionists / Appointments Co-Ordinators to join our friendly team on Millbrook Suite at Kidderminster Hospital. Millbrook Suite is a day case and outpatient area that delivers oncology and haematology treatments. If you have experience of working in a busy front of house or NHS clinic environment, excellent customer service, communication and people skills as well as a caring and compassionate nature, then we would like to hear from you.

Main duties of the job

The receptionist is an essential part of the clerical, admin and support team for the unit and will include meeting and greeting patients both for outpatient clinic and treatment appointments, greeting visitors, answering telephone enquiries, creating, amending and out-coming appointments as well as management of the department reception areas. This role includes a range of administrative duties, using Trust systems to record and maintain patient records. The postholder will need to have a flexible attitude to work, with the ability to adapt when the service requires.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

04 January 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

C9365-24-0008

Job locations

Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Job description

Job responsibilities

Please refer to job description in supporting information xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Job description

Job responsibilities

Please refer to job description in supporting information xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Person Specification

Qualifications

Essential

Good standard level of education

Desirable

NVQ level 2 in customer care

Experience

Essential

ECDL or excellent PC literacy including knowledge of all Windows packages Experience of working in a customer service or patient related environment An effective and supportive team player Ability to prioritise and organise a changing workload and work systematically towards deadlines Able to deal with difficult people and to cope with confidential and sensitive information in a professional manner.

Desirable

Experience of working in a clinical environment within the NHS. Experience of using multiple healthcare IT systems.

Personal Qualities

Essential

Flexible attitude to department duties High self-motivation. Pleasant, cheerful manner. Ability to work under pressure. Smart appearance. Excellent organisational skills together with the ability to pay attention to detail to achieve accuracy Excellent communication skills, with the ability to (i) relate to a diverse group of professional staff and Public (ii) communicate both in writing and orally/on the phone, (iii) convey sensitive information Excellent time keeping

Person Specification

Qualifications

Essential

Good standard level of education

Desirable

NVQ level 2 in customer care

Experience

Essential

ECDL or excellent PC literacy including knowledge of all Windows packages Experience of working in a customer service or patient related environment An effective and supportive team player Ability to prioritise and organise a changing workload and work systematically towards deadlines Able to deal with difficult people and to cope with confidential and sensitive information in a professional manner.

Desirable

Experience of working in a clinical environment within the NHS. Experience of using multiple healthcare IT systems.

Personal Qualities

Essential

Flexible attitude to department duties High self-motivation. Pleasant, cheerful manner. Ability to work under pressure. Smart appearance. Excellent organisational skills together with the ability to pay attention to detail to achieve accuracy Excellent communication skills, with the ability to (i) relate to a diverse group of professional staff and Public (ii) communicate both in writing and orally/on the phone, (iii) convey sensitive information Excellent time keeping

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.