Respiratory Nurse Clinical Support Worker

Job description

Job responsibilities

Maintains a courteous and helpful manner at all times with patients, colleagues and the wider multidisciplinary team

Answers patient queries and accepts referrals within the limits of training, knowledge and role. Demonstrates ability to direct referrals appropriately whilst prioritising and channelling as appropriate

Ensures prompt referrals to senior team members

Acts as an educational resource for patients, carers, colleagues in hospital and community settings, students and learners within limit of role

Use own initiative to work independently; adjust priorities based on discussion / negotiation with colleagues and activity on an on-going basis

Provides and receives routine information which requires tact or persuasive skills or where there are barriers to understanding. Occasional sensitive information to be communicated within the team.

Able to use electronic systems such as PAS, ICE, Sunrise etc

Complete incident reports on Datix and provides statements as appropriate

Able to contribute to department meetings.

Alerts qualified staff to changes in a patients condition

Alerts the team to abnormal finding or results

Completes relevant department documentation specific to the clinical area

Adheres to data protection guidelines and maintains confidentiality.

Must be able to demonstrate the English language proficiency level required for this post

To accept delegated duties for all aspects of own work

Carries out basic reviews of patients, both in the hospital and the community setting, to include: - Undertaking basic vital observations, oxygen saturation recordings

To be able to discuss the assessment and technique of inhalers MDI and DPI to educate the patient

To maintain a high standard of individualised patient care and to report any changes in condition to the member of staff in charge or appropriate professional

To assist and accompany the team on patient home visits as deemed necessary

To provide psychological support being sympathetic to culture, emotional, intellectual and social needs of patients and families and provide support as needed at your level and closely with other members of the MDT

To undertake any other duties required within the service, following consultation with other colleagues

Ability to assist members of the MDT in a range of procedures

Able to recognise triggers on NEWS chart and act according as per algorithm

Able to recognise signs of the deteriorating patient and alert qualified staff accordingly.

To be responsible for organising and planning own caseload to meet service and patient priorities once duties have been delegated

To assist with development, implementation and use of IT and multidisciplinary records

To assist with data collection for purposes of departmental audit and continuous quality improvement projects

To communicate difficulties, deficiencies and possible methods of improvement to the Team Lead in order to assist in the planning and development of services

Organises own day to day work tasks or activities

To ensure mandatory training attendance

To actively participate in in-service training programmes and attend individual training sessions and external courses

To participate in the staff appraisal scheme and be responsible for complying with agreed personal development programmes to meet set knowledge and competencies

To comply with all Trust policies including: Being aware of the Trusts Health & Safety procedures, lone working, COSH and Fire Regulations and to take appropriate action in the event of an incident or accident using DATIX where appropriate Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management .

Ensures return and retrieval of equipment for decontamination and sterilisation

Undertake additional office based duties such as stock checks & photocopying etc.

To comply with national and Trust guidelines and policies on information governance and confidentiality

To demonstrate ability to use a range of IT software competently on a daily basis To utilise resources effectively, putting away stocks and supplies when required

Ordering clinical supplies

Careful use of equipment and maintenance of cleaning schedules

Reporting equipment faults & breakages as per Trust Policy

To assist in both clinical and organisational audit by way of assisting with data collection and input to continually evaluate the effectiveness of service delivery

Undertakes surveys or audits, as necessary to own work

Freedom to Act

Works under instruction with access to senior supervision but will be required to work independently on a day to day basis

Guided by standard operating procedures, good practice, established precedents and understands what results and standards are to be achieved

Not directly supervised in day to day practice but will engage in clinical supervision in the form of formal training and clinical reasoning sessions

Deals with non- complex enquiries and telephone calls from other departments, members of the MDT and the patients/relatives when carrying out procedures

To carry out patient assessments and basic treatments requiring moderate to intense effort on a daily basis

To be able to provide assessments in cramped conditions or extreme temperatures in patients homes

To be able to work with patients in highly distressing and emotional circumstances where sensitivity will be required to implement treatments

Any Other Specific Tasks Required The post holder must hold a valid UK Driving license.

Person Specification

Experience

Essential

• Previous care experience preferably in acute healthcare setting
• An interest in caring for patients with chronic respiratory conditions
• Ability to work independently and as part of a team.

Desirable

• Experience of care of people with respiratory disease
• Previous Band 3 experience

Skills/ Knowledge

Essential

• Understanding of patients basic needs
• Good verbal communication
• Good written English communication
• Computer literate
• A willingness to undertake and develop competencies in relevant respiratory skills- inhalers, NIV, CBG, oxygen assessments

Desirable

• Able to use Trust IT equipment and programmes.

Other

Essential

• Holds a current valid UK driving licence and is able to travel within geographical area of the service as the post requirements

Qualifications

Essential

• NVQ Level 3 in Health/Health and Social Care/Direct Care or portfolio of equivalent experience
• Literacy/numeracy or equivalent to GCSE level

Desirable

• Completed Care certificate

Personal Qualities

Essential

• Good customer care skills
• Ability to work as part of a team
• Friendly and approachable character
• Copes well in a busy and fast passed clinical environments.
• Able to use own initiative
• Ensure patient confidentiality
• Recognise limitations
• Reliable, Enthusiastic and punctual
• Able to present a professional image appropriate to the working environment.
• Ability to work under pressure with frequent interruptions.
• Problem solving skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)