Worcestershire Acute Hospitals NHS Trust

Audit, Guideline and Patient Experience Midwife, WRH

This job is now closed

Job summary

An exciting opportunity has arisen for a motivated and enthusiastic midwife to join our Midwifery team as the lead Patient Experience midwife for 12 months (fixed term contract). This post will involve working alongside our current Guideline, Audit and Patient Experience midwife to further enhance the role and build on improving the experience our patients and their families receive in our care.

The post holder will work with midwifery, obstetric, and neonatal colleagues to lead on the continued aim to improve the experience of patients and their families who use our service, as well as supporting with improved implementation of the Maternity Friends and Family Test data. The post holder will be encouraged to develop quality improvement projects focused on improving patient experience and monitor the impact of these and will be expected to develop and maintain effective relationships with our MNVP, user groups and other interested parties. The postholder is expected to have excellent communication skills and be able to manage their own workload.

In addition, the postholder will be expected to review and amend guidance as needed, and be able to audit outcomes and suggest improvements based on experience and feedback.

If you think you are able to inspire and motivate, and have a passion to make a difference and provide high quality care, we would like to hear from you. We support flexible working, and can offer the opportunity to work from home on occasion as well.

Main duties of the job

To act as lead link between Maternity and Neonatal Voice Partnerships, organising, attending and participating in meetings.

To work with the leadership team and all stakeholders to identify and lead change to improve services

To work collaboratively with leadership team to identify learning needs and provide learning opportunities to facilitate change and performance improvement from patient and staff feedback

Inspire and lead others to design and deliver the best experience to patients

Consult with internal and external customers on data quality issues

Ensure standards are met, and satisfaction scores are on target

Ensure effective communication with patients and families regarding expectations and services provided.

Prepare engaging, accurate, timely reports and documents and consider use of newsletters that can be shared internally and externally to the Trust

Implement guideline changes as required, following the approved governance process, and audit outcomes and present data to stakeholders, families and staff as required

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

30 November 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

C9365-23-1200

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

Job Responsibilities:

Play an active role in quality and safety, working collaboratively with the MDT team and build relationships with our service users, their families, the MNVP and other interested stakeholders and parties
Support the teams with timely responses to PALS and complaints and ensure lessons learned and improvements required based on patient feedback and experience are fed into guidelines and projects
Focus on identifying and disseminating lessons learned and supporting changes in practice some of which may be through the implementation of quality improvement projects
Are responsible for ensuring that feedback from patient experiences is collated analysed and learning is implemented within departments creating a positive culture for staff.
Lead in the development of a variety of effective methods for obtaining service user and staff feedback/ views and supports the implementation and collation of data in local and national surveys e.g. Friends & Family test
Ensure robust processes are in place to continuously maintain upward trajectory in the response rate for the FFT or similar feedback mechanism.
Ensure feedback relating to patient and staff experience (e.g. from CQC) are understood and action plans developed, implemented and reviewed.
Support ongoing & develop innovations for the dissemination of feedback and audit information such as the Governance noticeboards.
Ensure accessible and good quality information for service users related to services and staff.

Job description

Job responsibilities

Job Responsibilities:

Play an active role in quality and safety, working collaboratively with the MDT team and build relationships with our service users, their families, the MNVP and other interested stakeholders and parties
Support the teams with timely responses to PALS and complaints and ensure lessons learned and improvements required based on patient feedback and experience are fed into guidelines and projects
Focus on identifying and disseminating lessons learned and supporting changes in practice some of which may be through the implementation of quality improvement projects
Are responsible for ensuring that feedback from patient experiences is collated analysed and learning is implemented within departments creating a positive culture for staff.
Lead in the development of a variety of effective methods for obtaining service user and staff feedback/ views and supports the implementation and collation of data in local and national surveys e.g. Friends & Family test
Ensure robust processes are in place to continuously maintain upward trajectory in the response rate for the FFT or similar feedback mechanism.
Ensure feedback relating to patient and staff experience (e.g. from CQC) are understood and action plans developed, implemented and reviewed.
Support ongoing & develop innovations for the dissemination of feedback and audit information such as the Governance noticeboards.
Ensure accessible and good quality information for service users related to services and staff.

Person Specification

Qualifications

Essential

Registered Midwife with current NMC registration
Educate to Degree level or equivalent
Mentorship qualification evidence of continuing professional development

Experience

Essential

Experience of reporting and presenting complex data analysis in a variety of reports and media, including oral presentations
Evidence of professional development
Knowledge of research methodologies and audit
Experienced user of MS Office programmes, including Word, Excel and Powerpoint

Desirable

Clinical Audit Experience
Evidence of effective team working
Experience of leading, motivating & supporting a team

Person Specification

Qualifications

Essential

Registered Midwife with current NMC registration
Educate to Degree level or equivalent
Mentorship qualification evidence of continuing professional development

Experience

Essential

Experience of reporting and presenting complex data analysis in a variety of reports and media, including oral presentations
Evidence of professional development
Knowledge of research methodologies and audit
Experienced user of MS Office programmes, including Word, Excel and Powerpoint

Desirable

Clinical Audit Experience
Evidence of effective team working
Experience of leading, motivating & supporting a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)