Job summary
An exciting opportunity has arisen within the Neurology Directorate for a Senior Medical Secretary to work 37.5 hours per week, based at Worcestershire Royal Hospital. The successful applicant will ideally have previous secretarial experience, and possess excellent verbal and written communication skills, to work within the existing secretarial team.
The role will involve typing of outpatient letters to GP and other correspondence; dealing with enquiries from clinicians, GPs, other hospitals, patients and their relatives, updating medical records and inputting data to support with divisional targets, in addition to supporting the Directorate Management Team with tracking and validation of patient pathways to achieve the National 18-week Referral to Treatment (RTT) target.
Main duties of the job
To undertake
medical audio / copy typing duties, including outpatient letters to GPs,
discharge summaries and other official correspondence.
To accept
enquiries from clinicians, GPs Health Service and Social Services personnel,
other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral
part of the role.
To work using
own initiative with minimal supervision, prioritising own workload in line with
objectives of the department and consultant teams.
To deal with
all incoming correspondence, phone, fax and email in an efficient and effective
way.
To liaise with
other members of the secretarial / administration team in order to provide a
co-ordinated and efficient secretarial service.
To support the
Directorate Management Team with the administration, tracking and validation of
patients pathways to achieve the National 18-week Referral to Treatment (RTT)
target.
To liaise with
patients, relatives and staff demonstrating sensitivity and maintaining
professionalism at all times.
To deal with
any complaints, problems or issues in a sensitive way, escalating to clinicians
/ management as appropriate.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Job
Purpose:
To
provide comprehensive administrative and audio typing support for the
Consultant Staff and their junior teams, assisting with achieving Trust and
departmental objectives through liaising with relevant people and teams.
Key Relationships:
Internal:
Senior & Support Medical Secretaries, Management, Consultants and junior
staff both inside and outside the department, nursing teams, other health care
professionals, ward clerks.
External: GP
surgeries, other hospitals, patients and relatives.
Risk Assessment:
Works with
display screen equipment for prolonged periods.
Involves
manual handling activities.
Key Responsibilities:
All
Secretaries should be able to undertake the following duties and are expected
to work in teams to fulfil the requirements of the service.
To undertake
medical audio / copy typing duties, including outpatient letters to GPs,
discharge summaries and other official correspondence.
To accept
enquiries from clinicians, GPs Health Service and Social Services personnel,
other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral
part of the role.
To work using
own initiative with minimal supervision, prioritising own workload in line with
objectives of the department and consultant teams.
To deal with
all incoming correspondence, phone, fax and email in an efficient and effective
way.
To liaise with
other members of the secretarial / administration team in order to provide a
co-ordinated and efficient secretarial service.
To support the
Directorate Management Team with the administration, tracking and validation of
patients pathways to achieve the National 18-week Referral to Treatment (RTT)
target.
To liaise with
patients, relatives and staff demonstrating sensitivity and maintaining
professionalism at all times.
To deal with
any complaints, problems or issues in a sensitive way, escalating to clinicians
/ management as appropriate.
Ensure
confidentiality is maintained at all times, complying with the Data Protection
Act, Information Governance and other Trust / Departmental Policies.
To assist in
providing cover for other secretaries in the Medical Directorate to ensure
continuity of service to Consultant, medical staff, service users and patients.
To undertake
any other duties as may be required / appropriate by the Directorate Management
Team.
Job description
Job responsibilities
Job
Purpose:
To
provide comprehensive administrative and audio typing support for the
Consultant Staff and their junior teams, assisting with achieving Trust and
departmental objectives through liaising with relevant people and teams.
Key Relationships:
Internal:
Senior & Support Medical Secretaries, Management, Consultants and junior
staff both inside and outside the department, nursing teams, other health care
professionals, ward clerks.
External: GP
surgeries, other hospitals, patients and relatives.
Risk Assessment:
Works with
display screen equipment for prolonged periods.
Involves
manual handling activities.
Key Responsibilities:
All
Secretaries should be able to undertake the following duties and are expected
to work in teams to fulfil the requirements of the service.
To undertake
medical audio / copy typing duties, including outpatient letters to GPs,
discharge summaries and other official correspondence.
To accept
enquiries from clinicians, GPs Health Service and Social Services personnel,
other hospitals, voluntary agencies, patients and their relatives. Patient contact by telephone is an integral
part of the role.
To work using
own initiative with minimal supervision, prioritising own workload in line with
objectives of the department and consultant teams.
To deal with
all incoming correspondence, phone, fax and email in an efficient and effective
way.
To liaise with
other members of the secretarial / administration team in order to provide a
co-ordinated and efficient secretarial service.
To support the
Directorate Management Team with the administration, tracking and validation of
patients pathways to achieve the National 18-week Referral to Treatment (RTT)
target.
To liaise with
patients, relatives and staff demonstrating sensitivity and maintaining
professionalism at all times.
To deal with
any complaints, problems or issues in a sensitive way, escalating to clinicians
/ management as appropriate.
Ensure
confidentiality is maintained at all times, complying with the Data Protection
Act, Information Governance and other Trust / Departmental Policies.
To assist in
providing cover for other secretaries in the Medical Directorate to ensure
continuity of service to Consultant, medical staff, service users and patients.
To undertake
any other duties as may be required / appropriate by the Directorate Management
Team.
Person Specification
Qualifications
Essential
- GCSE English & Maths
- Recognised word processing / typing qualification
Desirable
Experience
Essential
- Proven secretarial experience in healthcare environment.
- Experience of working in a busy office
Desirable
Person Specification
Qualifications
Essential
- GCSE English & Maths
- Recognised word processing / typing qualification
Desirable
Experience
Essential
- Proven secretarial experience in healthcare environment.
- Experience of working in a busy office
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
