Job summary
To perform as an Outpatient Booking Co-ordinator ensuring the smooth day to dayoperation of the appointments centre; making and rescheduling appointments forpatients according to available clinic capacity, dealing efficiently with all enquiries fromstaff, referring practitioners, patients and other health service organisations, ensuringfull utilisation of all available MAU clinic slots and liaising with key internalConsultants to raise concerns when patients cannot be booked an appointment withina timely manner.
The post holder should have the ability to manage and prioritise theirworkload whilst being able to work under pressure, and have the ability tocommunicate with staff at all levels.
Main duties of the job
Your role as a Senior Health Care Assistant/Clinic Co-ordinator is
to work alongside Consultants and professionals.
The role will include Maintaining the work list for patients awaiting investigations following discharge from hospital.
Must have a good Telephone manner as the job involves speaking to patients to arrange appointments.
Arranging appointments and setting up clinic for the Consultants in timely manner.
To register the referral and patient details on CLIP ensuring a high level of data accuracy and amending data that is noticed as in accurate e.g. change of Patient contact details or surname.
The post holder will also be required to have a good working knowledge of Allscripts.
To highlight any referrals which require urgent attention and deal with them promptly. This can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked.
To despatch all the necessary paperwork; for example, informing patients of their appointment details.
Deal with written and telephone enquiries for departments within the relevant out patient service.
Link with other clinical services as appropriate for the patients needs to ensure that the patients requirements for diagnostic tests are met before the patient attends an outpatient appointment e.g. MRI scans.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To register the referral and patient details on CLIP ensuring a high level of data accuracy and amending data that is noticed as in accurate e.g. change of patient contact details or surname.
To highlight any referrals which require urgent attention and deal with them promptly. This can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked.
To book appointments and follow up appointments in line with clinician requirements and appropriate timelines
To despatch all the necessary paperwork; for example, informing patients of their appointment details.
Deal with written and telephone enquiries for departments within the relevant outpatient service transferring information to other departments as appropriate.
Link with other clinical services as appropriate for the patients needs to ensure that the patients requirements for diagnostic tests are met before the patientattends an outpatient appointment e.g. MRI scans.
Deal with patients in a mature manner when speaking to them on the phone. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring approach is required in difficult situations.
Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be maintained at all times.
Be responsible for cancelling and re-scheduling patients at the request of the consultants or their team when they take annual/study/professional leave.
Participate in administration duties which include responding to answerphone messages, taking calls from patients who may wish to reschedule or book their appointments, dealing with cancellation e-mails and post. Provide cover for colleagues during annual leave, sickness and busy periods.
Be fully competent in the features of the hospitals APAS and undergo further training when systems are updated and as the job requires.
Cover other duties appropriate to the post as required and requested by the manager to enable the Outpatients service to operate effectively.
When required to work outside normal working hours, this will be to cover and meet the needs of the clinic.
There is a considerable amount of liaison with all members of staff within thehospitals as well as contact with the general public. It is therefore essential that individuals adopt a courteous, friendly and professional manner at all times.
Job description
Job responsibilities
To register the referral and patient details on CLIP ensuring a high level of data accuracy and amending data that is noticed as in accurate e.g. change of patient contact details or surname.
To highlight any referrals which require urgent attention and deal with them promptly. This can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked.
To book appointments and follow up appointments in line with clinician requirements and appropriate timelines
To despatch all the necessary paperwork; for example, informing patients of their appointment details.
Deal with written and telephone enquiries for departments within the relevant outpatient service transferring information to other departments as appropriate.
Link with other clinical services as appropriate for the patients needs to ensure that the patients requirements for diagnostic tests are met before the patientattends an outpatient appointment e.g. MRI scans.
Deal with patients in a mature manner when speaking to them on the phone. This may sometimes involve dealing with distressed patients and a sensitive and re-assuring approach is required in difficult situations.
Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be maintained at all times.
Be responsible for cancelling and re-scheduling patients at the request of the consultants or their team when they take annual/study/professional leave.
Participate in administration duties which include responding to answerphone messages, taking calls from patients who may wish to reschedule or book their appointments, dealing with cancellation e-mails and post. Provide cover for colleagues during annual leave, sickness and busy periods.
Be fully competent in the features of the hospitals APAS and undergo further training when systems are updated and as the job requires.
Cover other duties appropriate to the post as required and requested by the manager to enable the Outpatients service to operate effectively.
When required to work outside normal working hours, this will be to cover and meet the needs of the clinic.
There is a considerable amount of liaison with all members of staff within thehospitals as well as contact with the general public. It is therefore essential that individuals adopt a courteous, friendly and professional manner at all times.
Person Specification
Qualifications
Essential
- Basic standard of education including Maths and English
- Experience of working in a patient care setting or customer facing environment
- Ability to communicate effectively, and demonstrate excellent communication skills: verbal, listening & written
- Legible handwriting.
- Be able to demonstrate an understanding of the concept of confidentiality
- Self-awareness in terms of assessing own knowledge and competence and understanding your own boundaries
- Have a basic understanding of the trust Allscrips and CliP systems
- Self-awareness in terms of recognising the impact of your behaviour and other peoples behaviour
Desirable
- An understanding of the Trusts 4Ward Values:
- Do what we say we will do
- No delays, every day
- We listen, We learn, We lead
- We Work Together, We Celebrate Together
- A basic of: The 6 Cs Compassion in Practice: Compassion, Courage, Care, Competence, Commitment, Communication,
- A basic understanding of the NHS Constitution and our values and behaviours.
- Qualified in Phlebotomy
Person Specification
Qualifications
Essential
- Basic standard of education including Maths and English
- Experience of working in a patient care setting or customer facing environment
- Ability to communicate effectively, and demonstrate excellent communication skills: verbal, listening & written
- Legible handwriting.
- Be able to demonstrate an understanding of the concept of confidentiality
- Self-awareness in terms of assessing own knowledge and competence and understanding your own boundaries
- Have a basic understanding of the trust Allscrips and CliP systems
- Self-awareness in terms of recognising the impact of your behaviour and other peoples behaviour
Desirable
- An understanding of the Trusts 4Ward Values:
- Do what we say we will do
- No delays, every day
- We listen, We learn, We lead
- We Work Together, We Celebrate Together
- A basic of: The 6 Cs Compassion in Practice: Compassion, Courage, Care, Competence, Commitment, Communication,
- A basic understanding of the NHS Constitution and our values and behaviours.
- Qualified in Phlebotomy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
