Worcestershire Acute Hospitals NHS Trust

Directorate Support Officer

This job is now closed

Job summary

An exciting opportunity has arisen to join the busy yet friendly Women's & Children's Division as a Directorate Support Officer. This post is a supportive role to the wider Operational Team and you will be focusing attention in all areas of directorate performance and patient waiting list management. You will also be responsible for managing a team of admin and secretarial staff across the directorate. This is a full time position worked over 5 days Monday to Friday and you will be primarily based at Worcester Royal Hospital although we do have teams both at Kidderminster and Redditch so some cross site travel will be required.

Main duties of the job

Main duties will include;

Monitor key performance against all national KPI targets

Manage both outpatient & inpatient waiting lists by validating patient pathways following and applying the Trust Access Policy

Monitor theatre and outpatient clinic utilisation escalating gaps where necessary and creating extra capacity to cope with changing demand

Work closely with medical secretaries in prioritising patients

Support the directorate and divisional teams as directed

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

26 October 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Band 5

Contract

Permanent

Working pattern

Full-time

Reference number

C9365-23-1026

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description

Job responsibilities

This post is for a Directorate Support Officer within the Women's & Children's Division primarily based at Worcester Royal Hospital with some cross site travel to both The Alexandra Hospital in Redditch and the Treatment Centre at Kidderminster.

Ideally you would need previous NHS experience preferably in a senior administrative role. The ability to work to tight deadlines with conflicting priorities is a must whilst having a calm approach would be ideal.

Previous experience of managing and training staff would be desirable as there is an element of leadership within the role.

Job description

Job responsibilities

Previous experience of managing and training staff would be desirable as there is an element of leadership within the role.

Person Specification

Qualifications

Essential

Good overall standard of education
Microsoft Office
Excellent keyboard and computer skills

Desirable

First Stage Management Qualification
Evidence of further studies / education

Experience

Essential

Previous experience of working in a clinical setting
Senior secretarial /admin experience preferably in the NHS
Knowledge of PAS / Bluespier systems
Management of waiting lists

Desirable

Experience of managing staff
Training of staff

Person Specification

Qualifications

Essential

Good overall standard of education
Microsoft Office
Excellent keyboard and computer skills

Desirable

First Stage Management Qualification
Evidence of further studies / education

Experience

Essential

Previous experience of working in a clinical setting
Senior secretarial /admin experience preferably in the NHS
Knowledge of PAS / Bluespier systems
Management of waiting lists

Desirable

Experience of managing staff
Training of staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)