Worcestershire Acute Hospitals NHS Trust

Ward Clerk AEC

This job is now closed

Job summary

Receiving patients, staff and ward visitors in a professional and welcoming manner, adhering to patient confidentiality.

Ensure that all patient details and activity is recorded accurately and promptly using the Patient Administration system (Oasis), to register new patients when necessary and raise new case notes in accordance with Trust policies and procedures.

Negotiate follow up appointments for patients prior to discharge.

Ensure that patient case notes are available, creating event notes when needed. Maintain case notes in a tidy manner, filing patient documents in accordance with Trust policy. Ensure that all case note movements are tracked on Oasis.

Preparing event notes for scanning in a timely manner and to be confident in EZ note use.

Main duties of the job

Receiving patients, staff and ward visitors in a professional and welcoming manner, adhering to patient confidentiality.

Negotiate follow up appointments for patients prior to discharge.

Preparing event notes for scanning in a timely manner and to be confident in EZ note use.

Ensure x-rays are available as required, including reports.

Receive telephone enquiries in a polite and professional manner and ensure all messages are conveyed accurately and appropriately.

Arrange patient transfers between wards, departments or hospitals as required, including liaison with Ambulance Control as necessary.

Facilitate the prompt collection of data by liaison with the clinical coding department.

Provide appropriate information to the Private Patients Officer regarding overseas/private patients.

Assist medical staff with identifying, printing and filing of medical results, monitoring that all results are signed including telephoned results.

Completing insurance claim forms and statutory sickness notes.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

25 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9365-23-0951

Job locations

The Alexandra Hospital

Woodrow Drive

Redditch

Worcestershire

B98 7UB

Job description

Job responsibilities

Receiving patients, staff and ward visitors in a professional and welcoming manner, adhering to patient confidentiality.

Negotiate follow up appointments for patients prior to discharge.

Preparing event notes for scanning in a timely manner and to be confident in EZ note use.

Ensure x-rays are available as required, including reports.

Receive telephone enquiries in a polite and professional manner and ensure all messages are conveyed accurately and appropriately.

Arrange patient transfers between wards, departments or hospitals as required, including liaison with Ambulance Control as necessary.

Facilitate the prompt collection of data by liaison with the clinical coding department.

Provide appropriate information to the Private Patients Officer regarding overseas/private patients.

Assist medical staff with identifying, printing and filing of medical results, monitoring that all results are signed including telephoned results.

Completing insurance claim forms and statutory sickness notes.

Assisting junior doctors with administrative tasks such as form completion, bereavement paperwork and audits.

Provide general clerical support such as photocopying, typing, opening and sending post, stock and equipment ordering and monitoring, personnel administration, arranging repairs.