Worcestershire Acute Hospitals NHS Trust

Healthcare Assistant-Millbrook Suite KTC

This job is now closed

Job summary

An exciting opportunity is awaiting you if you are a highly motivated, enthusiastic nurse with excellent communication skills.

We want you to join our team in our chemotherapy unit which is based at Kidderminster hospital. Millbrook Suite consist of an outpatient consulting suites together with a day care unit.

The 10 chaired day unit cares for patients with a range of cancers who are receiving systemic anti-cancer therapies. We are looking for someone who wants to increase their Oncology/Haematology experience and wants to work within this rewarding environment. If you have phlebotomy skills it will be an advantage, but if not, then you should have enthusiasm and dexterity to develop these skills. The ability to communicate effectively with all members of the multidisciplinary team is essential. Previous HCA experience is desirable but not essential. You will be supported in this post by Senior staff and the Unit Manager. In return we will offer you excellent learning and developmental opportunities; we will support your personal growth through regular personal development planning and our educational strategy; including a 5 day essential skills course for HCAS.

As a part of the countywide service delivering anti-cancer treatments you may be required to travel between sites on occasions.

Main duties of the job

Welcoming patients onto the unit or clinic in a professional manner, always acting as the patients advocate to ensure both privacy and dignity.
Clarifying patients details on arrival
Ensuring the smooth flow of clinical and administrative work, whilst supporting Practitioners and colleagues
Accurately entering data into the patient management systems and updating information as required.
Adhering to the requirements of the Data Protection Act, ensuring confidentiality of information regarding staff and patients is maintained at all times.
Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.
Facilitating patient scheduling, optimal use of nursing capacity
Maintaining stock control and being responsible for ordering.
Cleaning, monitoring, and tidying equipment as directed and report any problems or malfunctions.
Maintaining a clean and safe working environment
Remaining up to date with mandatory training and completing any additional courses required for this role.
Understanding all responsibilities and adhering to all statutory requirements for Health and Safety, COSHH, PPE, fire safety, complaints, and accident reporting.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people
Best experience of care and best outcomes for our patients
Best use of resources
Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

03 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9365-23-0922

Job locations

Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ

Job description

Job responsibilities

Welcoming patients onto the unit or clinic in a professional manner, always acting as the patients advocate to ensure both privacy and dignity.

Clarifying patients details on arrival

Ensuring the smooth flow of clinical and administrative work, whilst supporting Practitioners and colleagues

Accurately entering data into the patient management systems and updating information as required.

Adhering to the requirements of the Data Protection Act, ensuring confidentiality of information regarding staff and patients is maintained at all times.

Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate.

Facilitating patient scheduling, optimal use of nursing capacity

Maintaining stock control and being responsible for ordering.

Cleaning, monitoring, and tidying equipment as directed and report any problems or malfunctions.

Maintaining a clean and safe working environment

Remaining up to date with mandatory training and completing any additional courses required for this role.

Understanding all responsibilities and adhering to all statutory requirements for Health and Safety, COSHH, PPE, fire safety, complaints, and accident reporting.

Operational Responsibilities

Establish and maintain effective communication and foster good working relationships with all multidisciplinary teams, both internal and external.

Make use of electronic internal / external mail and Internet systems as appropriate and necessary.

Escalate any concerns or complaints or incidents that affect users of the unit in accordance with complaints, risk management, or human resources procedures.

Bring to the attention of the Senior Sister/Charge Nurse/ Co-ordinator any factors which may adversely affect patient care or service provision.

Report all serious incidents to the appropriate Manager / Director within 24 hours; these include Never Events and serious falls and complete datix incident forms in accordance with trust policy.

Knowledge Skills & Experience (Also See Person Specification)

Be knowledgeable about current infection control procedures and policies and promote good practice to visitors.

Be knowledgeable about the risks of infection and take responsibility for minimising cross infection within the clinical environment, assist in giving information and placing patients appropriately (isolating active infective patients for treatment).

Escalate potential problems or issues to ensure a safe, effective environment for staff, patients, and visitors.

Planning and organisational skills

Participate in departmental meetings and act on any instruction.

Be involved in practice development and patient experience issues.

Responsibilities for Patient Care Therapy & Treatment

Act as a role model when carrying out and demonstrating nursing care and procedures to junior members of the team and students.

Actively contribute to the health and well-being of patients by promoting health through a number of methods e.g. healthy eating, exercise and smoking cessation.

Ensure accurate, comprehensive contemporaneous and clear documentation of patients care.

Ensure that own written reports are in accordance with Trust policy and NMC guidelines

Be familiar with the policy for safe administration of prescribed therapies, including Medicines Management, Intravenous Therapy, Patient Group Directives, clinical guidelines for cytotoxic administration.

Demonstrate the ability to safely monitor and provide care for the patient once therapies have been administered and escalate any concerns to the co-ordinator.

Responsibilities for Development and Implementation of Policy and / or Services

At all times act in accordance with Trust policies, procedures and guidelines.

Be aware of and support policies and procedures existing and being introduced throughout the Trust.

Undertake agreed mandatory training and to seek out opportunities to enhance knowledge, skills and develop practice.

General Duties:

Taking observations, height, weight and vital signs on all patients.

Ensuring patients are comfortable throughout their visit to the unit, providing drinks and snacks,

Supporting patients with hygiene needs as required

Acting in caring and respectful manner at all times, towards patients/relatives/carers and staff

Communicating effectively with services users and staff.

Able to use computer software

Act as a chaperone when required

Ensure the unit is clean and tidy throughout the day.

Stock items are ready for staff use.

Being flexible to work in the clinic and treatment area.