SACT Co-ordinator, WRH

Job description

Job responsibilities

The key elements of the role are:

To work under the direct/indirect supervision of and in support of the registered nurse, in the smooth and effective running of the Systemic Anti-Cancer Treatmant (SACT) Units

To act as a co-ordinator of care and ensure the management of patients receiving SACT on the units is efficient and effective, taking into account the individual needs of the patients and the requirements of the service.

Facilitate the (SACT) patient pathway by co-ordinating and proactively tracking the timeliness of patient treatments within the National guidelines ensuring all pre-treatment investigations are carried out prior to SACT.

Work through patient treatment lists with the registered nurse checking everything required is in place prior to commencing SACT, liaising with relevant professionals / patients where necessary

Excellent organisational and communication skills together with high levels of accuracy are also a key requirement for this post.

Work with nursing and scheduling staff to ensure all patients have appropriate appointments booked, and that pre-treatment investigations and procedures have been undertaken with results available before treatment.

Ensure prescriptions have been completed and results of appropriate investigations have been recorded prior to commencing SACT

Triage incoming calls and initiate appropriate response in accordance to assessment tools, protocols and individual pathways, liaising with the SACT nurses and CNS as appropriate.

Make appropriate telephone calls to patients when required, Informing patients of relevant appointments, providing basic telephone advice and refer on or signpost to other sources of support.

Ensure any investigations and diagnostics are booked promptly eg, blood tests, ECHOs and PICC line insertions, and district nurse referrals completed where necessary

Co-ordinate patient documentation, including investigation results, prior to and during their attendance at the SACT treatment unit

Proactively identify emerging issues that may cause delays at any point in patient pathways and take action to improve administration or any other aspect of the SACT pathway. Escalate to the nurse-in-charge where necessary

To have knowledge and understanding of all of the cancer pathways and have an active role in redesigning pathways and service improvement, particularly in the analysis of existing pathways

To proactively monitor patients progress along their pathway, highlighting problems to the SACT unit managers / Lead Chemotherapy Nurse and escalating where necessary according to local protocols.

Negotiate with and instruct relevant personnel, departments of clinic bookings/diagnostic tests/admissions that need to be arranged or bought forward to ensure prompt treatment.

To understand SACT service provision for cancer patients within the ICS, the steps along the patient pathway and the associated flows of information. This will include referral processes, diagnostic and treatment options and involves using the Trusts computer systems (CLIP, ICE, WINPATH, CRIS, PACs, OASIS, Bluespier, MOSAIQ, System One, LCMS).

Undertake general administrative tasks according to unit requirements

General Duties:

To communicate effectively and professionally, giving reassurance, information or advice appropriately.

Assist in the training of new SACT Co-ordinators.

Attend and participate in team meetings.

Communicate fully with the wider cancer team including both clinical and non-clinical members, at all levels internal and external to the Trust to ensure the best possible outcome for SACT patients.

Participate in the Trusts Performance and Development Review and to undertake any identified training and development related to the post.

Undertake statutory and mandatory training as deemed appropriate by the Trust.

Develop and maintain effective working relationships with colleagues.

Adhere to all Trust policies and procedures. Ensuring confidentiality at all times.

Undertake such other tasks as requested by the Directorate Support Manager in accordance with the grade and nature of the post.

Maintain a smart and professional appearance at all times.

Maintain a professional manner including practising respectful office etiquette at all times.

The post will be regularly reviewed and additional duties may be assigned as necessary in direct response to the changing Cancer and SACT agenda.

The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other reasonable duties and responsibilities. Any changes will be made in discussion with the post holder according to service needs

Person Specification

Experience

Essential

• Experience of working as part of a team and in isolation Experience of customer service or dealing with service users or the general public. Experience of scheduling/co-ordination activities and/or resources

Desirable

• Relevant experience of working within a healthcare setting Experience with NHS software systems Experience/understanding of difficulties faced by cancer patients

Personal Qualities

Essential

• Confident Calm under pressure Flexible approach to working arrangements Strong attention to detail and accuracy Self-motivated Professional appearance High standard of accuracy High level of initiative

Desirable

• Evidence of ongoing personal development and willingness to further progress knowledge and skills framework and continuing personal development

Qualifications

Essential

• GCSE - O Level Grade A-C or equivalent in Maths and English ECDL or equivalent demonstrable skills NVQ Level 3 or equivalent Competent in the use of Microsoft Office software

Desirable

• Health and Social care qualification Communication skills training

Knowledge and Skills

Essential

• Decision making ability Demonstrate good verbal and written communication skills with team / clients / relatives, using tact when required Ability to deal with distressing/sensitive information Demonstrate knowledge of dealing with public/conflict Demonstrate a caring manner with an understanding disposition Ability to organise self, working to deadlines and ensuring quality standards Ability to engage and motivate others Flexibility and able to adapt to change Proven ability of working on own initiative Ability to organise self, working to deadlines and ensuring quality standards Able to work as part of a team Able to prioritise workload Ability to establish effective working relationships Planning ability Organisational skills

Desirable

• Knowledge of medical terminology Experience in using a database Demonstrate ability to use an NHS Patient Administration System Knowledge of cancer optimal pathways and targets. Analytical skills Ability to deal with irate and worried people accessing the service Time management skills or experience of working with a busy/demanding environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)