Job summary
An exciting opportunity has arisen for an enthusiastic
and motivated individual to join the Surgical Division as Directorate Support
Manager covering General Surgery and Urology.
This would be an excellent opportunity for someone
wishing to progress their career within the NHS. You will be working with a
wide range of stakeholders including Consultant Surgeons, Secretaries, Theatres
and Outpatients whilst assisting in the management of the day to day function
of the services. The post-holder will support the Directorate with service redesign
and delivery against national targets and activity plans.
The successful candidate will be expected to work
across all three hospital sites at Worcestershire Royal Hospital, Alexandra
Hospital, Redditch and Kidderminster Treatment Centre.
For informal enquires about
this post please contact Tina Wright, Directorate Manager for General Surgery & Urology on 01905
7633333 ext 30801 or tina.wright6@nhs.net
Main duties of the job
We are looking for someone with operational management experience as well as experience of process improvement and with a high level of attention to detail. We are looking for a highly motivated individual with excellent communication skills who and has the ability to work well as part of a large multidisciplinary team. The post will be of interest to those who wish to pursue a career in hospital management and would like to gain more experience in a busy service with a wide variety of challenges.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
Key Duties:
Operational Management
- To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.
- To assist the Directorate Manager the ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and national cancer targets.
- To monitor patients waiting via Trust Reporting systems, analyse information and recommend relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with the Directorate Manager to ensure all waiting times and booking targets are met.
- To monitor performance against activity targets and other service objectives.
- To work with the Directorate Managers, Clinical Service Leads, Matrons, departmental managers and the Finance team to set and deliver the Divisional objectives, in line with Directorate, Divisional and Corporate targets and strategies.
- To ensure there are effective processes in the Directorate to manage the outpatient waiting list system and ensure all outpatient bookings are in line with the recommended Trust standards.
- To work with the Directorate Managers, Clinical Service Lead and Matrons to identify service developments and new ways of working within the specialty and develop plans for implementation for reporting to the Directorate and the Division.
- To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.
Job description
Job responsibilities
Key Duties:
Operational Management
- To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.
- To assist the Directorate Manager the ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and national cancer targets.
- To monitor patients waiting via Trust Reporting systems, analyse information and recommend relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with the Directorate Manager to ensure all waiting times and booking targets are met.
- To monitor performance against activity targets and other service objectives.
- To work with the Directorate Managers, Clinical Service Leads, Matrons, departmental managers and the Finance team to set and deliver the Divisional objectives, in line with Directorate, Divisional and Corporate targets and strategies.
- To ensure there are effective processes in the Directorate to manage the outpatient waiting list system and ensure all outpatient bookings are in line with the recommended Trust standards.
- To work with the Directorate Managers, Clinical Service Lead and Matrons to identify service developments and new ways of working within the specialty and develop plans for implementation for reporting to the Directorate and the Division.
- To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English/Maths
- Experience and skills in using patient administration systems (ie, Oasis, Bluespier) with an in-depth working knowledge of the applications
- Experience and skills in using the standard range of Microsoft Office programmes, particularly Word and Excel
- Sound education background with evidence of continued personal development
- Certificate in Leadership/Team Skills Working/First Line Management
Person Specification
Qualifications
Essential
- GCSE or equivalent in English/Maths
- Experience and skills in using patient administration systems (ie, Oasis, Bluespier) with an in-depth working knowledge of the applications
- Experience and skills in using the standard range of Microsoft Office programmes, particularly Word and Excel
- Sound education background with evidence of continued personal development
- Certificate in Leadership/Team Skills Working/First Line Management
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
