Job summary
The postholder will be required to undertake a wide range of duties in providing operational management support to the Directorate Managers and Clinical Directors to ensure that the Directorate meets their quality, activity and financial targets. The post holder will have management responsibility for the Admin and Clerical function within the Directorate.
The postholder will also work with the Directorate Manager, Clinical Directors, Matrons, Departmental Managers, Finance and Human Resource managers to support service developments and new ways of working.
Main duties of the job
- To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.
- The post holder will be required to work with the Directorate Manager to ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and national cancer targets.
- To monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with Directorate Manager to ensure all waiting times and booking targets are met.
- To monitor performance against activity targets and other service objectives.
- To work with the Directorate Manager, Clinical Directors, Matrons, Departmental managers and the Finance team to set and deliver the Group objectives, in line with Directorate, Divisional and Corporate targets and strategies.
- To ensure there are effective processes in the Directorate to manage the Outpatient Waiting List System and ensure all outpatient bookings are in line with the recommended Trust standards.
- To deliver Income and Expenditure balance on the devolved resources.
- To deputise for the Directorate Manager as required
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
- Best services for local people
- Best experience of care and best outcomes for our patients
- Best use of resources
- Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
- To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.
- The post holder will be required to work with the Directorate Manager to ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and national cancer targets.
- To monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with Directorate Manager to ensure all waiting times and booking targets are met.
- To monitor performance against activity targets and other service objectives.
- To work with the Directorate Manager, Clinical Directors, Matrons, Departmental managers and the Finance team to set and deliver the Group objectives, in line with Directorate, Divisional and Corporate targets and strategies.
- To ensure there are effective processes in the Directorate to manage the Outpatient Waiting List System and ensure all outpatient bookings are in line with the recommended Trust standards.
- To deliver Income and Expenditure balance on the devolved resources.
- To deputise for the Directorate Manager as required.
- To take devolved responsibility for specific clinical areas within the Directorate as agreed with and under the management of the Directorate Manager including meeting with the Clinical Director, Matron and Departmental Leads on a regular basis.
- Work with the Clinical Director, matron, finance manager and heads of departments to identify service developments and new ways of working within the specialty and develop plans for implementation for reporting to the Directorate and the Division.
- To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.
- To review equipment needs and develop supporting rationales for bids for new and replacement equipment within the specialty as part of the Trusts business planning cycle.
- To ensure complaints and incidents are investigated in line with the Trust complaint policy. Where appropriate co-ordinate the response in liaison with the Directorate Management Team.
- To ensure accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded impacting on income streams.
- To undertake project work as directed by the Directorate Manager such as working up plans for waiting list initiative work including work in the private sector and weekend working.
- Assisting the clinical staff with the development and updating of protocols and disseminating the information throughout the clinical area.
- To ensure the Trusts Infection Control policy is fully enforced.
- Management Of Staff
- To be responsible for the operational management of administrative and clerical staff within the Directorate.
- To ensure staff are aware of and comply with Trust policies.
- To implement HR policies as appropriate (eg Attendance Management, Grievance policy, Disciplinary Policy).
- To manage the systems in place for monitoring of sickness / absence and annual leave of administrative staff and where appropriate organise cover.
- To coordinate / undertake return to work meetings where appropriate in accordance with the Trusts attendance management policy.
- Booking of agency staff in line with the Trusts agency request guidelines.
- To manage the effective recruitment of designated Medical Secretaries and Administrative and Clerical staff within the Directorate.
- To arrange and support training and development of staff as identified from the PDRS and ensuring that all staff have a personal development plan in place. Monitoring the review cycle for the staff groups.
- To provide Human resources with weekly reports on agency expenditure, A&C staffing levels, sickness and maternity leave, and monthly reports on A&C vacancies.
Job description
Job responsibilities
- To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.
- The post holder will be required to work with the Directorate Manager to ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and national cancer targets.
- To monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with Directorate Manager to ensure all waiting times and booking targets are met.
- To monitor performance against activity targets and other service objectives.
- To work with the Directorate Manager, Clinical Directors, Matrons, Departmental managers and the Finance team to set and deliver the Group objectives, in line with Directorate, Divisional and Corporate targets and strategies.
- To ensure there are effective processes in the Directorate to manage the Outpatient Waiting List System and ensure all outpatient bookings are in line with the recommended Trust standards.
- To deliver Income and Expenditure balance on the devolved resources.
- To deputise for the Directorate Manager as required.
- To take devolved responsibility for specific clinical areas within the Directorate as agreed with and under the management of the Directorate Manager including meeting with the Clinical Director, Matron and Departmental Leads on a regular basis.
- Work with the Clinical Director, matron, finance manager and heads of departments to identify service developments and new ways of working within the specialty and develop plans for implementation for reporting to the Directorate and the Division.
- To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.
- To review equipment needs and develop supporting rationales for bids for new and replacement equipment within the specialty as part of the Trusts business planning cycle.
- To ensure complaints and incidents are investigated in line with the Trust complaint policy. Where appropriate co-ordinate the response in liaison with the Directorate Management Team.
- To ensure accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded impacting on income streams.
- To undertake project work as directed by the Directorate Manager such as working up plans for waiting list initiative work including work in the private sector and weekend working.
- Assisting the clinical staff with the development and updating of protocols and disseminating the information throughout the clinical area.
- To ensure the Trusts Infection Control policy is fully enforced.
- Management Of Staff
- To be responsible for the operational management of administrative and clerical staff within the Directorate.
- To ensure staff are aware of and comply with Trust policies.
- To implement HR policies as appropriate (eg Attendance Management, Grievance policy, Disciplinary Policy).
- To manage the systems in place for monitoring of sickness / absence and annual leave of administrative staff and where appropriate organise cover.
- To coordinate / undertake return to work meetings where appropriate in accordance with the Trusts attendance management policy.
- Booking of agency staff in line with the Trusts agency request guidelines.
- To manage the effective recruitment of designated Medical Secretaries and Administrative and Clerical staff within the Directorate.
- To arrange and support training and development of staff as identified from the PDRS and ensuring that all staff have a personal development plan in place. Monitoring the review cycle for the staff groups.
- To provide Human resources with weekly reports on agency expenditure, A&C staffing levels, sickness and maternity leave, and monthly reports on A&C vacancies.
Person Specification
Qualifications
Essential
- - Degree or evidence of continued learning or professional development - Teaching qualification or appropriate level of teaching/presentation experience - Full driving licence - Enhanced IT skills
Desirable
- - Masters level qualification (or working towards same) - Previous experience within an associated specialty within Governance
Experience
Essential
- Understand of processes of standard setting, assessment and assurance within the NHS - Basic statistical knowledge - Basic understanding of the principles and practice of the legal framework relevant to risk management, investigation and mitigation in the context of Governance within the NHS - Understanding of use of comparative information to stimulate clinical quality improvement
Desirable
- Current experience within acute sector - Knowledge of all aspects of Clinical Governance - Knowledge of using healthcare databases, healthcare systems and procedures - Understanding of NHS structure and processes including commissioning, regulation and evolving governmental approaches - Understanding of the respective roles of CQC; Monitor; TDA; MHRA; NPSA; NICE and other Governmental and non-Governmental regulatory bodies
Person Specification
Qualifications
Essential
- - Degree or evidence of continued learning or professional development - Teaching qualification or appropriate level of teaching/presentation experience - Full driving licence - Enhanced IT skills
Desirable
- - Masters level qualification (or working towards same) - Previous experience within an associated specialty within Governance
Experience
Essential
- Understand of processes of standard setting, assessment and assurance within the NHS - Basic statistical knowledge - Basic understanding of the principles and practice of the legal framework relevant to risk management, investigation and mitigation in the context of Governance within the NHS - Understanding of use of comparative information to stimulate clinical quality improvement
Desirable
- Current experience within acute sector - Knowledge of all aspects of Clinical Governance - Knowledge of using healthcare databases, healthcare systems and procedures - Understanding of NHS structure and processes including commissioning, regulation and evolving governmental approaches - Understanding of the respective roles of CQC; Monitor; TDA; MHRA; NPSA; NICE and other Governmental and non-Governmental regulatory bodies
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
