Worcestershire Acute Hospitals NHS Trust

Maternity Hub Receptionist

Information:

This job is now closed

Job summary

An exciting opportunity has become available within a small established team of receptionists, providing the first point of contact for women attending the Kidderminster Maternity Hub. The Maternity Hub hosts a wide variety of clinics, including midwife and consultant antenatal clinics, scanning clinics, and postnatal clinics. There are also Gynaecology clinics held each week. The Maternity Hub is a busy, interesting and friendly place to work, providing an excellent local service for women and their families

We are looking for someone who enjoys working within a team, is flexible and committed to providing high quality care for pregnant women. Good IT and administrative skills, combined with excellent communication and organisational skills are essential.

Main duties of the job

The team of Receptionists provide clerical support to the clinical and midwifery staff at the Hub.They provide a reception service for both antenatal and gynaecology clinics which run Mondays to Fridays. Electronically booking patients into and out of the clinics, making follow-up appointments and recording clinical coding. You need to be able to deal with patients, relatives and other members of the public both in person and on the telephone politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Details

Date posted

23 June 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9365-23-0001-2

Job locations

Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Job description

Job responsibilities

Post Title:

Maternity Hub Receptionist

Pay Band:

2

Hours:

22.5 hours per week

Location / Department: Kidderminster Treatment centre

Key Working Relationships:

Internal:

Head of Midwifery

Midwifery Staff

Medical Staff

Patients and their relatives

Allied Health Professional Departments

External:

GP surgeries

Patients and relatives

Allied Health Professionals

Job Purpose:

To provide clerical support to the clinical and midwifery staff. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.

Key Duties:

To provide a reception service for both antenatal and gynaecology clinics. Electronically booking patients into and out of the clinics, making follow-up appointments and recording clinical coding as indicated.

Dealing with enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries from health professionals and members of the public, in person or via the telephone.

Whilst receiving general telephone calls, record messages and deal with initial enquiries, referring to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.

To update appointments, forms, etc. electronically in patients notes.

To assist with housekeeping duties within the department.

To maintain effective communication with colleagues within the department.

To utilise effective electronic patient record systems.

Facilitate the prompt collection of data by liaison with the clinical coding department.

Provide general clerical support such as photocopying, opening and sending post, stock and equipment ordering and monitoring, stationary orders, arranging repairs.

Other Duties:

To ensure the confidentiality of all patient information and Trust business.

To comply with all Trust Policies and Procedures.

Attend all mandatory training.

In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work.

The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.

To report any accidents, untoward incidents and complaints.

To create and maintain positive working relationships with colleagues and other staff within the workplace.

To act always in a manner which will promote a good image of the department.

To respond appropriately to clinical emergencies as directed by the midwife in charge.

To contribute / to participate in any initiatives to improve the quality of service to patients.

Job description

Job responsibilities

Post Title:

Maternity Hub Receptionist

Pay Band:

2

Hours:

22.5 hours per week

Location / Department: Kidderminster Treatment centre

Key Working Relationships:

Internal:

Head of Midwifery

Midwifery Staff

Medical Staff

Patients and their relatives

Allied Health Professional Departments

External:

GP surgeries

Patients and relatives

Allied Health Professionals

Job Purpose:

To provide clerical support to the clinical and midwifery staff. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.

Key Duties:

To provide a reception service for both antenatal and gynaecology clinics. Electronically booking patients into and out of the clinics, making follow-up appointments and recording clinical coding as indicated.

Dealing with enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries from health professionals and members of the public, in person or via the telephone.

Whilst receiving general telephone calls, record messages and deal with initial enquiries, referring to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed.

To update appointments, forms, etc. electronically in patients notes.

To assist with housekeeping duties within the department.

To maintain effective communication with colleagues within the department.

To utilise effective electronic patient record systems.

Facilitate the prompt collection of data by liaison with the clinical coding department.

Provide general clerical support such as photocopying, opening and sending post, stock and equipment ordering and monitoring, stationary orders, arranging repairs.

Other Duties:

To ensure the confidentiality of all patient information and Trust business.

To comply with all Trust Policies and Procedures.

Attend all mandatory training.

In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work.

The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace.

To report any accidents, untoward incidents and complaints.

To create and maintain positive working relationships with colleagues and other staff within the workplace.

To act always in a manner which will promote a good image of the department.

To respond appropriately to clinical emergencies as directed by the midwife in charge.

To contribute / to participate in any initiatives to improve the quality of service to patients.

Person Specification

Qualifications

Essential

  • Computer literacy
  • English and Maths GCSE or equivalent

Desirable

  • NVQ in customer care/business admin

Experience

Essential

  • Previous experience in admin / clerical /reception

Desirable

  • Previous clerical / reception experience in an NHS environment

Knowledge and Skills

Essential

  • IT skills. Good verbal communication skills.
  • Good telephone manner
  • Able to pass on accurate written messages/ write simple reports
  • Legible handwriting
  • Basic numeracy

Desirable

  • Familiarity with computerised patient information systems eg PAS, CRIS, CLIP, BadgerNet
Person Specification

Qualifications

Essential

  • Computer literacy
  • English and Maths GCSE or equivalent

Desirable

  • NVQ in customer care/business admin

Experience

Essential

  • Previous experience in admin / clerical /reception

Desirable

  • Previous clerical / reception experience in an NHS environment

Knowledge and Skills

Essential

  • IT skills. Good verbal communication skills.
  • Good telephone manner
  • Able to pass on accurate written messages/ write simple reports
  • Legible handwriting
  • Basic numeracy

Desirable

  • Familiarity with computerised patient information systems eg PAS, CRIS, CLIP, BadgerNet

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Reception Manager

Sharon Pitchford

sharon.pitchford1@nhs.net

01562512376

Details

Date posted

23 June 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year

Contract

Permanent

Working pattern

Part-time

Reference number

C9365-23-0001-2

Job locations

Kidderminster General Hospital

Bewdley Road

Kidderminster

Worcestershire

DY11 6RJ


Supporting documents

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