Job summary
The post holder will be expected to provide clerical, administrative and information technology support to nursing and other staff in relation to the needs of patients being cared for within the Unit. The post holder will work under the direction of the Ward Manager in supporting the smooth running of the service.
Main duties of the job
Answering telephones, ensuring bed boards are up to date, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on the relevant electronic system in real time, liaise with trust teams to escalate issues, take minutes of meetings and distribute or act as necessary and any other ward clerking responsibilities.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description
Job responsibilities
The role requires good communication skills and cooperation with the nursing team vital to the role. The post demands having the ability to communicate at all levels with patients, families / carers, medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families. To help facilitate the organisation of any meetings requested by nursing staff, staff debriefs and the weekly multidisciplinary team meeting and to take minutes, To ensure all relevant legal paperwork pertaining to a patients admission is signed off by the Nurse in Charge before sending through to the Mental Health Act office and uploaded onto the patients electronic records. To exchange confidential and / or sensitive information with staff, patients, and families / carers in person or on the telephone. The patients presentation means that persuasive, reassuring, empathic, skills are required at all times. To ensure that all paperwork pertaining to patient care including observations are accurately uploaded to the electronic patient record in a timely manner.
Job description
Job responsibilities
The role requires good communication skills and cooperation with the nursing team vital to the role. The post demands having the ability to communicate at all levels with patients, families / carers, medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families. To help facilitate the organisation of any meetings requested by nursing staff, staff debriefs and the weekly multidisciplinary team meeting and to take minutes, To ensure all relevant legal paperwork pertaining to a patients admission is signed off by the Nurse in Charge before sending through to the Mental Health Act office and uploaded onto the patients electronic records. To exchange confidential and / or sensitive information with staff, patients, and families / carers in person or on the telephone. The patients presentation means that persuasive, reassuring, empathic, skills are required at all times. To ensure that all paperwork pertaining to patient care including observations are accurately uploaded to the electronic patient record in a timely manner.
Person Specification
essential
Essential
- oIT Skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages
- oMethodical organised approach to work with good attention to detail
- oKnowledge of trust ITT systems and software packages, including Mobius, Q-Flow, SystmOne etc
Qualifications
Essential
- oIT Skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages
- oMethodical organised approach to work with good attention to detail
- oAbility to use Microsoft software packages
Desirable
- oProven experience of working in the NHS in a clerical role
- oAbility to assist both patients and clinical colleagues with non-clincial information relating to community appointments
Person Specification
essential
Essential
- oIT Skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages
- oMethodical organised approach to work with good attention to detail
- oKnowledge of trust ITT systems and software packages, including Mobius, Q-Flow, SystmOne etc
Qualifications
Essential
- oIT Skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft Word Packages
- oMethodical organised approach to work with good attention to detail
- oAbility to use Microsoft software packages
Desirable
- oProven experience of working in the NHS in a clerical role
- oAbility to assist both patients and clinical colleagues with non-clincial information relating to community appointments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
