Job summary
This is an exciting opportunity to join an established System Development & Training team within Essex Partnership University NHS Trust as a Systems Development Officer .
The team works with a diverse range of Patient and Non-Patient related systems with Community and Mental healthcare services across Essex, Suffolk and Bedfordshire; this role offers the unique opportunity to be involved in a multi-disciplinary team who manage a wide range of work streams e.g. Paris, Mobius, SystmOne, EMIS and Electronic Prescribing.You will work with team members and clinical services to deploy and develop systems as directed by organisational aims and objectives across the trust estate.
Applicants must have sound Project Support and Training skills and relevant experience and knowledge within the healthcare sector; please review the Job Description and Person Specification for full details. This role will require the successful applicant to travel across all trust sites, so access to a car for business purposes is essential, as is a flexible approach, including working from home.
Main duties of the job
To provide a consistent and professional support service to clinicians throughout the Trust using Electronic Patient Record (EPR) systems, and other patient and non-patient related systems as required; this will include application support, project support and training.
To assist in providing frontline support to users of systems in response to service requirement and to respond in a professional and customer focused manner. This may include analysing situations, information and resolving a range of problems consisting of computer system errors, application problems and limited hardware trouble shooting e.g. printing and scanning.
To assist in providing training on EPR systems and other patient and non-patient related systems to all staff to include; new starters and additional and refresher training to existing user's and new services as and when appropriate.
To assist in any redesign or configuration in response to service / business / ISN (DSCN) requirements and / or project requirements under direction from the Senior Systems Development Officer and EPR Developers.
To act on configuration and functionality developments within systems as informed by the Senior Systems Development Officer and assist in disseminating these to end users.
To assist in wider IM&T activities in periods of high demand support requirements.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description
Job responsibilities
To be an active member of a team of systems support staff who will provide frontline training and support to users of EPR systems and other patient and non-patient related systems in response to service requirement, and to respond in a professional and customer focused manner. This will include analysing situations information and resolve a range of problems consisting of computer system errors and applications problems.
To assist in the day to day management of user accounts and ensuring that there is a consistent approach across customer organizations.
To contribute to the creation of system training materials in line with Trust standards. Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
To contribute in the continual reviewing of the EPR training courses to ensure the content is complete and up to date.
To actively maintain knowledge of systems through continuous proactive learning.
To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust.
Effective use of training tools and project methodologies.
To support the Systems Development team and provide administrative support where necessary including arranging meetings, taking minutes and attending meetings.
To assist with setting up venues, booking sessions and ensuring that courseware / system information is up to date and available when required.
To assist in developing a flexible range of training material to support clinicians and related administration support.
To participate in providing frontline training and support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner.
To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service.
The post holder will work on own initiative to provide solutions and exceptionally refer matters to the Senior Systems Development Officer.
Participate in the creation of system training materials in line with Trust standards, ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
To assist, under direction, the Clinical Change Managers in the design and implementation of EPR system templates to support the Trusts business requirements. Standardise and implement a consistent use of codes via the templates.
To assist, under direction, in the testing and adaptation of relevant patient and nonpatient related systems.
To work with clinical services in preparation for the go-live of EPR systems or other patient and non-patient related systems, following the documentation in the roll out plan, which will include post go live requirements.
To take responsibility for the safe use of IT systems and equipment by those attending training sessions.
Job description
Job responsibilities
To be an active member of a team of systems support staff who will provide frontline training and support to users of EPR systems and other patient and non-patient related systems in response to service requirement, and to respond in a professional and customer focused manner. This will include analysing situations information and resolve a range of problems consisting of computer system errors and applications problems.
To assist in the day to day management of user accounts and ensuring that there is a consistent approach across customer organizations.
To contribute to the creation of system training materials in line with Trust standards. Ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
To contribute in the continual reviewing of the EPR training courses to ensure the content is complete and up to date.
To actively maintain knowledge of systems through continuous proactive learning.
To assist in the planning for up-coming training sessions ensuring appropriate materials are developed using a consistent approach across the Trust.
Effective use of training tools and project methodologies.
To support the Systems Development team and provide administrative support where necessary including arranging meetings, taking minutes and attending meetings.
To assist with setting up venues, booking sessions and ensuring that courseware / system information is up to date and available when required.
To assist in developing a flexible range of training material to support clinicians and related administration support.
To participate in providing frontline training and support to users of which will include providing advice and technical support over the telephone or in person and explaining solutions which may be complicated to the user in a clear manner.
To participate where required in local user groups and attend professional meetings or relevant conferences in order to provide additional information / development for the service.
The post holder will work on own initiative to provide solutions and exceptionally refer matters to the Senior Systems Development Officer.
Participate in the creation of system training materials in line with Trust standards, ensuring all materials are up to date with regard to changes in software, local NHS policies and Government / Department of Health guidelines and that version control is updated and maintained.
To assist, under direction, the Clinical Change Managers in the design and implementation of EPR system templates to support the Trusts business requirements. Standardise and implement a consistent use of codes via the templates.
To assist, under direction, in the testing and adaptation of relevant patient and nonpatient related systems.
To work with clinical services in preparation for the go-live of EPR systems or other patient and non-patient related systems, following the documentation in the roll out plan, which will include post go live requirements.
To take responsibility for the safe use of IT systems and equipment by those attending training sessions.
Person Specification
Education & Qualifications
Essential
- Advanced ECDL or equivalent knowledge
- Formal training qualification (diploma or equivalent experience/qualification)
Desirable
- Undertaken Template Master class/EPR Train the Trainer class.
Knowledge
Essential
- Knowledge and experience of training delivery
- Current knowledge of issues surrounding information security and the Data Protection Act
Skills & Experience
Essential
- Confident user of Microsoft Office packages and keyboard skills.
- Experience working with EPRs or equivalent systems
- Experience in using complex IT systems
- Excellent presentation skills - able to deliver confidently, complex presentations to groups
- Evidence of ability to learn new IT systems
- Ability to demonstrate a high degree of organisational skills and an ability to think analytically
Desirable
- Experience of developing clinical tools within EPR systems
- Experience of working within a healthcare environment
- Experience of working in professional IT training
- Ability to design training material
- Experience of information systems, database configuration and database systems administration
- oAble to produce own reports in a logical and structured way and to a high standard of presentation
Personal Qualities
Essential
- Good time management - the ability to organise and prioritise multiple tasks to meet timescales
- Customer focused
- Flexible, proactive and self-motivated approach with determination to achieve results
- Ability to work as part of a team
- Ability to work with little supervision
- Enthusiastic and motivated
- Be able to maintain a smart and professional appearance and attitude
Desirable
- The ability to build confidence, negotiate skills requirements and provide guidance and advice to those with insufficient IT skills
- Being able to cope with stressful situations working with groups / individuals who may be resistant to changing their working practices
Additional Requirements
Essential
- Driving license and vehicle with the ability to travel as required
- Ability to travel across sites and across Trust boundaries to attend meetings, events and training sessions etc. as required
Person Specification
Education & Qualifications
Essential
- Advanced ECDL or equivalent knowledge
- Formal training qualification (diploma or equivalent experience/qualification)
Desirable
- Undertaken Template Master class/EPR Train the Trainer class.
Knowledge
Essential
- Knowledge and experience of training delivery
- Current knowledge of issues surrounding information security and the Data Protection Act
Skills & Experience
Essential
- Confident user of Microsoft Office packages and keyboard skills.
- Experience working with EPRs or equivalent systems
- Experience in using complex IT systems
- Excellent presentation skills - able to deliver confidently, complex presentations to groups
- Evidence of ability to learn new IT systems
- Ability to demonstrate a high degree of organisational skills and an ability to think analytically
Desirable
- Experience of developing clinical tools within EPR systems
- Experience of working within a healthcare environment
- Experience of working in professional IT training
- Ability to design training material
- Experience of information systems, database configuration and database systems administration
- oAble to produce own reports in a logical and structured way and to a high standard of presentation
Personal Qualities
Essential
- Good time management - the ability to organise and prioritise multiple tasks to meet timescales
- Customer focused
- Flexible, proactive and self-motivated approach with determination to achieve results
- Ability to work as part of a team
- Ability to work with little supervision
- Enthusiastic and motivated
- Be able to maintain a smart and professional appearance and attitude
Desirable
- The ability to build confidence, negotiate skills requirements and provide guidance and advice to those with insufficient IT skills
- Being able to cope with stressful situations working with groups / individuals who may be resistant to changing their working practices
Additional Requirements
Essential
- Driving license and vehicle with the ability to travel as required
- Ability to travel across sites and across Trust boundaries to attend meetings, events and training sessions etc. as required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
