Job summary
An exciting opportunity has arisen for a part time permanent Admin Hub Lead based from Rochford Community Hospital, Rochford, Essex. This role does involve moving around sites where your admin are located on reception areas to provide support and coverage where necessary.
You will have the day to day responsibility for the management of a Team of Administrators working in the South East Essex Operational Administration Team.
The successful applicant will be required to carry out regular probationary, supervision and appraisal meetings so previous management experience is preferred.
You will be required to allocate and oversee the operational tasks within your area of responsibilities.
You team would provide support primarily for the clinicians with general administrative duties and responsibilities. Some of the responsibilities and duties include;
Overseeing all forms of communication in relation to the correspondence between teams and patient care is the priority focus
Use of information systems and bespoke medical platforms so a high level of data protection and confidentiality is involved.
Please refer to the generic job description and person specification for a full list of potential requirements.
Salary: £25,147 - £27,596 Pro Rata
Hours per week: 22.5 hrs per week Wednesday - Friday 9-5
Main duties of the job
To lead in the provision of an administrative support to clinical staff and ensure generic processes are in place. Assist in the full implementation of a robust Administration support service.
The Administration service will require a team approach to ensure cover for absences across all services / locations and the post holder will be required, on occasion, to go to surrounding sites to support their team and also provide this cover.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
o Season Ticket Loans
o NHS discounts for staff
o Excellent Training facilities and opportunities
o Buying and Selling annual leave scheme
o The opportunity to work bank shifts and expand knowledge and experience in other areas
o Salary Sacrifice schemes including lease cars and Cycle to Work
o Day One Flexible Employer
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description
Job responsibilities
Accurately take minutes and transcribe when necessary as agreed with the Administration Team Leader and type general administrative correspondence from audio and written materials, and from electronic equipment using Microsoft Office Professional Suite
Answering and dealing with client / patient telephone enquiries in a confidential and helpful manner, using tact and diplomacy at all times and channelling enquiries, as appropriate to staff members (clinical and non-clinical).
Ensure the implementation and operation of Systems for all services providing outpatient appointments and within the community, process all client paperwork using Trust and partnerships information systems
Preparation and processing of documents relating to Mental Health and Specialist Services including photocopying, and attending to postal collections / deliveries.
Ensure that electronic and written records and systems for patients and staff are accurately and appropriately maintained.
Job description
Job responsibilities
Accurately take minutes and transcribe when necessary as agreed with the Administration Team Leader and type general administrative correspondence from audio and written materials, and from electronic equipment using Microsoft Office Professional Suite
Answering and dealing with client / patient telephone enquiries in a confidential and helpful manner, using tact and diplomacy at all times and channelling enquiries, as appropriate to staff members (clinical and non-clinical).
Ensure the implementation and operation of Systems for all services providing outpatient appointments and within the community, process all client paperwork using Trust and partnerships information systems
Preparation and processing of documents relating to Mental Health and Specialist Services including photocopying, and attending to postal collections / deliveries.
Ensure that electronic and written records and systems for patients and staff are accurately and appropriately maintained.
Person Specification
Education and Knowledge
Essential
- Minimum ECDL qualification or equivalent
- Literate in IT/computer skills to RSA3, NVQ3 or relevant experience in Microsoft packages
- Excellent people skills with empathy and diplomacy alongside a tenacity to work with a broad spectrum of people from both a colleague and patient perspective
Desirable
Desirable
- Worked n a customer/patient facing environment with proven leadership experience
- Knowledge/use of Trust ITT systems including Mobius, Q/Flow or Systm One
Person Specification
Education and Knowledge
Essential
- Minimum ECDL qualification or equivalent
- Literate in IT/computer skills to RSA3, NVQ3 or relevant experience in Microsoft packages
- Excellent people skills with empathy and diplomacy alongside a tenacity to work with a broad spectrum of people from both a colleague and patient perspective
Desirable
Desirable
- Worked n a customer/patient facing environment with proven leadership experience
- Knowledge/use of Trust ITT systems including Mobius, Q/Flow or Systm One
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Essex Partnership University NHS Foundation Trust
Address
Rochford Admin Locality
Rochford Hospital, Union Lane, Rochford
Rochford
SS41RB
Employer's website
https://eput.nhs.uk/ (Opens in a new tab)
