Job summary
An exciting opportunity has arisen to join our exciting team at Byron Court, our Learning Disability Unit.
You will be joining as part of a dynamic and exciting team, to support the ward functionality and daily processes by providing admin support to the nursing team and ward management.
Main duties of the job
The role of the Ward Administrator requires a passion for making a difference to join our team, helping to ensure the safe and smooth running of services for the people in our care.
The post holder will be expected to provide clerical, administrative and information technology support to nursing and other staff in relation to the needs of patients being cared for within the Unit. Although primarily based within a particular area/ward, the post holder maybe required to work anywhere within the Trust to cover short-term absence. The post holder will work under the direction of the Admin Area Lead / Ward Manager in supporting the smooth running of the service.
The role requires close co-operation with a range of other administrative staff with good communication and cooperation with the nursing team vital to the role. The post demands having the ability to communicate at all levels with patients, families / carer's, medical and nursing colleagues to maintain a high standard of customer service to meet the needs of the patient and their families.
About us
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Job description
Job responsibilities
You will be required to skillfully manage all incoming and outgoing telephone calls to the clinical team, managing all calls in a polite and efficient manner. You will be required to receive and deal with telephone enquiries to the service, reaching out to and responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable patients and family / carers. You will maintain confidentiality at all times in line with Trust policies & procedures.
You will be required to record accurate messages and follow them up appropriately in accordance to department guidelines.
To deal face to face with patients and families / carers seeking further help or information. To be aware of the needs of patients and to deal in an appropriate manner with patients who can be hostile, abusive or aggressive.
To exchange confidential and / or sensitive information with staff, patients, and families / carers in person or on the telephone. The patients presentation means that persuasive, reassuring, empathic, skills are required at all times.
Job description
Job responsibilities
You will be required to skillfully manage all incoming and outgoing telephone calls to the clinical team, managing all calls in a polite and efficient manner. You will be required to receive and deal with telephone enquiries to the service, reaching out to and responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable patients and family / carers. You will maintain confidentiality at all times in line with Trust policies & procedures.
You will be required to record accurate messages and follow them up appropriately in accordance to department guidelines.
To deal face to face with patients and families / carers seeking further help or information. To be aware of the needs of patients and to deal in an appropriate manner with patients who can be hostile, abusive or aggressive.
To exchange confidential and / or sensitive information with staff, patients, and families / carers in person or on the telephone. The patients presentation means that persuasive, reassuring, empathic, skills are required at all times.
Person Specification
Education/Qualificiations
Essential
- Good Standard of Education
- Literate in IT/Computer Skills
- Good Oral communication skills based on fluency of English Language
Desirable
- IT Skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft word packages
Knowledge
Essential
- Ability to assist both patients and clinical colleagues with non-clinical information relating to community appointments
- Methodical, organised approach to work with good attention to detail
Desirable
- Knowledge of Trust IT systems and software packages, including Mobius, Paris, Q-Flow, SystmOne
Skills/Experience
Essential
- General Administration
- Ability to Communicate both verbally and in writing routine information
Desirable
- Proven Experience of working in the NHS in a clerical role
Person Specification
Education/Qualificiations
Essential
- Good Standard of Education
- Literate in IT/Computer Skills
- Good Oral communication skills based on fluency of English Language
Desirable
- IT Skills equivalent to RSA3, NVQ3 or relevant experience of Microsoft word packages
Knowledge
Essential
- Ability to assist both patients and clinical colleagues with non-clinical information relating to community appointments
- Methodical, organised approach to work with good attention to detail
Desirable
- Knowledge of Trust IT systems and software packages, including Mobius, Paris, Q-Flow, SystmOne
Skills/Experience
Essential
- General Administration
- Ability to Communicate both verbally and in writing routine information
Desirable
- Proven Experience of working in the NHS in a clerical role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
