Clinical Business Support Manager/NCAP Lead

Job summary

ESTEP East, the Early Intervention in Psychosis team covering South East Essex are in a position to recruit to a new role within the team. As such we are seeking an excellent candidate who has the drive, creativeness and passion that the team themselves share to develop this new role as their own.

The successful candidate will become central to the team achieving and maintaining excellent standards across all clinical areas, particularly in relation to the National Clinical Audit of Psychosis (NCAP ) standards.

Within your role, you will release direct clinical time for staff by assisting with flow and capacity through the team, supporting clinical staff with the completion of Key Performance Indicators (KPI's), maintaining an overview of the service performance, providing relevant training and or supervision as required and providing higher level administration support as needed.

In addition there will be an opportunity to support staff in providing interventions, undertake specific project work required within the team and create/maintain spreadsheets, databases and plans to assist with monitoring concordance with the NCAP audit/standards.

Main duties of the job

To work collaboratively with key partner organisations, clients, carers, clinicians and other practitioners within the Multi-Disciplinary Team to support in the delivery of high quality interventions and outcomes, particularly those related to the NCAP standards.

Overall responsibility to support the team leads and team manager with managing key performance indicators, supporting with flow and capacity and ensuring the submission of monthly performance reports and associated data.

Undertake and maintain oversight of relevant quality improvement work or other projects including those related to increasing lived experience involvement where possible.

To support the team leads with the maintenance of Health Roster, staff rotas, planners and associated requests.

To support the team leads with the induction of new staff members and students, including the provision of Mobius and other system training and ordering of remote working equipment.

Maintain staff training records for the service and ensure they are kept up to date.

To take minutes for MDT and business meetings as required and manage the MDT case presentation rota, referrals and caseload sheets and data.

As required, to take minutes of complex strategic/professionals meetings.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;

• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.