Telehealth Care and Support Worker

Job responsibilities

Work with patients (who have consented) and discuss their needs to ensure their care plan is being followed, provide support and guidance as required and report any issues with complianceHave up to date knowledge of local services and be able to use available resources effectively.Identify and report any new problems, changes or concerns in the patients or carers circumstances to the GP and Clinical Lead / HCP/Line ManagerEnsure patient understanding of the system and coordinate timely onward referral as per the care plan, and as necessary to appropriateHealth and Social Care ServiceWork collaboratively with colleagues in Primary care to actively seek out patients who will benefit from Telehealth and coordination to avoid unplanned hospital admissions, reduce the length of hospital stays and support and promote independence at home and facilitate discharges as appropriate

Support including self-management

Support patients to be as independent as possible by facilitating range of self-management strategies i.e., available from other sectors.Support GPs to establish effective working relationships with patients, their families and carers. This will include promoting individual rights and recognising and respecting their contributions to care planning and delivery.The person needs to form professional relationships with clients, and communicate with them in a way that respects their views, autonomy and culture and provide an integrated care approach.The individual needs to be able to liaise with relatives, carers, medical staff, allied health staff and those within the multidisciplinary team to obtain or feedback information relating to the patients care.To be able to contribute towards the teams vision and attend meetings and events to promote the servicePerson must understand and apply the need for confidentiality in all aspects of patient interactions.Person needs to be legally accountable for all aspects of own work.Person needs to use clinical knowledge and life skills to build up a rapport with the clients, to engage with them and motivate them to engage with their own care.

Knowledge

Being aware of national and local policy that impacts upon the health and well-being of patients with complex chronic conditions.Working with the multi-disciplinary team promoting self-care for patients with long term conditions.Working with patients and their families to plan for and improve last years of life care, ensuring that choices are reflected in personalised care plans

Administration

The person needs to ensure confidentiality of client information is maintained.The person needs to ensure to adhere to data governance including documentationThe person needs to take responsibility for the maintenance of equipment used within the clinical setting and to report any malfunction or damage.The person needs to attend service/team meetings as requested and participate in clinical governance and service improvement work, including audit activity or special projects as applicable.The individual has a responsibility to contribute to the smooth running of the service and play an active part as a team member.

Management and Record Keeping

• Person needs to maintain legible, accurate, contemporaneous clinical records.
• Ability to understand and employ a set of non-specific skills to meet the psychological needs of service users with mental health needs through care planning and risk managementstrategies.
• The individual needs to use strategies to overcome barriers to understanding when communicating with clients who do not have English as a first language, or those who have difficulty understanding or expressing themselves clearly, due to stroke or dementia illness.
• The person needs to able to work without direct supervision in the implementation of programmes of care in order to meet prior agreed goals; evaluate the effectiveness of intervention, and, make any changes in consultation with senior members of team
• Education and Supervision Responsibilities:
• The individual needs to attend regular supervision sessions with their identified mentor.
• The person needs to participate in the individual performance review system. To contribute to identification of training needs and the development of a personal development plan to address these.
• The person needs to keep a record of learning from training and development activities, and develop evidence of their competence within the job.
• The person needs to attend relevant course/study days and to share information gained or skills learnt with other staff within the service.
• The individual needs to be aware of, and comply with Community Health Newham and East London Foundation Trust policies and procedures, following the induction process

Education, Training and Qualifications

Essential

• NVQ level 3 or equivalent qualification
• Experience of working within a team environment and providing administrative support to the team
• Knowledge and understanding of Long term conditions
• Experience of providing advice/signposting patients/relatives/ Carers
• Understanding of social care processes

Desirable

• Good general education background
• Experience of working in a care environment

Previous Experience

Essential

• Experience of working in a care environment
• Ability to work autonomously
• Working in a patient/customer facing role
• Dealing with challenging situations

Skills and Abilities

Essential

• Ability to form effective working relationships with patients and colleagues
• Ability to demonstrate good literacy and numeracy skills
• Good verbal communication skills (telephone and face to face)
• Basic computer and IT skills
• Ability to work on own intiative

Knowledge

Essential

• Demonstrate an understanding of the TeleHealth specialty
• Demonstrate an understanding of caring for people with enduring mental and physical health needs.
• Awareness of health & safety issues within the work environment
• Understanding of the need to keep and maintain accurate records
• Understanding of equal opportunities
• Understanding of the importance of patient confidentiality and the consequences of breaking this

Communication Skills

Essential

• Excellent interpersonal skills
• Excellent verbal and written communication skills
• Ability to communicate with patients and carers in a sensitive manner

Analytical and planning skills

Essential

• Ability to analyse and interpret information and present in a clear and concise manner
• Self-motivated and ability to prioritise and manage own work load

Physical Skills

Essential

• Computer skills with experience in Microsoft tools/apps (email/word/teams etc.)
• Experience of working as part of a team

Other requirements relevant to the role

Essential

• Possess a positive attitude toward people
• Enthusiastic for continuous learning
• Commitment to working flexibly and as part of the multi-disciplinary team and be able to work under stressful circumstances

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).