Job summary
Would you like an opportunity to join our exciting and innovative Child & Adolescent Mental Health services (CAMHS)? Are you a hardworking and enthusiastic Team administrator? Do you care passionately about improving the lives of young people in City & Hackney?
We are looking for an experienced team administrator who has worked in a similar admin role. They will provide effective and efficient administration support to the Mental Health Support Team and Well-being and Mental Health in Schools Service and contribute to the smooth functioning of the systems underpinning the service.
Do you have excellent verbal and written communication skills including reaching A-Level/NVQ Level 3 or equivalent standards in English?
Are you extremely well organised and able to manage competing demands on your time in a calm manner?
Do you have previous professional experience in a comparable role and 2 years + in a professional environment?
Do you have experience of collating and analysing data to help to analyse performance and drive a change agenda?
Have you worked previously for the NHS and are you familiar with patient administration systems such as RIO and POD?
Main duties of the job
Based within a busy environment, the post holder will have responsibility for providing a confidential, professional, efficient, and responsive administrative support service including supporting the Clinical Team Leads, analysing data and helping to produce reports.
The post holder will need to be professional, well-organised, team orientated, experienced and highly motivated to join our multi-disciplinary team.
Applicants should have a sound working knowledge of Microsoft office applications and patient information systems (including RiO & POD).
The post holder will be supporting the Well-being and Mental Health in Schools Service (WAMHS) and Mental Health in Schools Team (MHST).
If you have these skills and experience, we are looking for you! City & Hackney CAMHS are excited to be recruiting to this fixed term MHST Administrator & WAMHS Referrals Coordinator.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
FULL DETAILED JD/PS ATTACHED
To provide general administration to all CAMHS Clinicians and Managers, and their teams.
The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.
The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality.
To work alongside aNd to cover, when appropriate, other administration staff across several locations in some instances.
The post holder is accountable & responsible for:
Providing a comprehensive administrative service including processing all reports, correspondence & documentation.
Efficient collection, input & recording of case management data in line with service requirements
Identifying and resolving data entry issues
Job description
Job responsibilities
FULL DETAILED JD/PS ATTACHED
To provide general administration to all CAMHS Clinicians and Managers, and their teams.
The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.
The post requires the ability to work on own initiative and to liaise effectively with a broad range of professions and to maintain client confidentiality.
To work alongside aNd to cover, when appropriate, other administration staff across several locations in some instances.
The post holder is accountable & responsible for:
Providing a comprehensive administrative service including processing all reports, correspondence & documentation.
Efficient collection, input & recording of case management data in line with service requirements
Identifying and resolving data entry issues
Person Specification
Qualifications
Essential
- oEnglish & Math's GCSE or equivalent
Desirable
- oNVQ in Administration Certificates
Experience
Essential
- oAdvanced Administration Skills (e.g., producing reports, letters, minute taking, compiling legal documents, communicating with professionals and clients, etc.)
- oExcellent verbal & written communication skills including letter writing, word processing and supporting meetings
Desirable
- oExperience in an NHS/Health Care setting
Knowledge
Essential
- oAn understanding and ability to work with families from a population with a diverse ethnic, racial and cultural mix and families with a high level of deprivation
- oAbility to deal with distressed clients in a sympathetic manner
Person Specification
Qualifications
Essential
- oEnglish & Math's GCSE or equivalent
Desirable
- oNVQ in Administration Certificates
Experience
Essential
- oAdvanced Administration Skills (e.g., producing reports, letters, minute taking, compiling legal documents, communicating with professionals and clients, etc.)
- oExcellent verbal & written communication skills including letter writing, word processing and supporting meetings
Desirable
- oExperience in an NHS/Health Care setting
Knowledge
Essential
- oAn understanding and ability to work with families from a population with a diverse ethnic, racial and cultural mix and families with a high level of deprivation
- oAbility to deal with distressed clients in a sympathetic manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
City & Hackney CAMHS
John Scott Health Centre, 220, Green Lanes, Woodberry Downs
London
N4 2NU
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
