Job summary
This postholder will be a member of the North East London NHS 111 option 2 Crisis Service which services the North East London Boroughs of Tower Hamlets, Newham, City & Hackney, Waltham Forest, Redbridge, Havering and Barking & Dagenham. The postholder will be required to respond to calls made to NHS 111 option 2. The post holder will work with people in crisis and their families who are supporting them and who reside in these boroughs, who are experiencing a mental health crisis. The post holder will work on rotation to respond to the 4 hour urgent response to referrals.
Main duties of the job
The postholder will support the band 4 crisis response practitioners in taking calls to the phone line and will be the escalation point for complex calls requiring a qualified practitioner involvement.
The postholder will provide supervision to the band 4 crisis response practitioners as delegated in the governance structure
In conjunction with the senior management team you will ensure safe and effective crisis support is delivered on a consistent basis and that targets are met or are escalated when challenges prevent this
To undertake a comprehensive assessment including risk assessment effectively and efficiently using the triage tool, over the telephone and ensuring an urgent face to face assessment is carried out as appropriate, or the relevant blue light emergency service is deployed.
To agree crisis care plans as appropriate to the triage outcome of the call and to support and advise relatives and care givers.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
- Develop and maintain a high standard of practice based on a biopsychosocial assessment framework and supportive clinical management.
- Liaise and establish good working relationships with referring agents, colleagues in Primary Care services, Social Services, Community Mental Health Teams, Assertive Outreach, In-Patient services, Emergency Services, Criminal Justice, Voluntary Sector and other agencies as appropriate.
- To have knowledge of and practice a range of therapeutic interventions available to reduce distress for individuals experiencing an acute mental health crisis.
- Ability to work autonomously
- To work with the service in developing plans that offer supportive crisis care in the least restrictive way.
- Act as a role model in the practice area, encouraging staff in supervision to sustain a supportive learning environment.
- Be responsible for the maintenance and accurate recording of patient information in the documentation systems and to ensure the effective dissemination of service user information throughout the Trust.
- Ensure compliance with the requirements Safeguarding Adults and Childrens policies. To ensure that staff have the required knowledge and skills to work within these procedures to support the safety of vulnerable adults and children.
Job description
Job responsibilities
- Develop and maintain a high standard of practice based on a biopsychosocial assessment framework and supportive clinical management.
- Liaise and establish good working relationships with referring agents, colleagues in Primary Care services, Social Services, Community Mental Health Teams, Assertive Outreach, In-Patient services, Emergency Services, Criminal Justice, Voluntary Sector and other agencies as appropriate.
- To have knowledge of and practice a range of therapeutic interventions available to reduce distress for individuals experiencing an acute mental health crisis.
- Ability to work autonomously
- To work with the service in developing plans that offer supportive crisis care in the least restrictive way.
- Act as a role model in the practice area, encouraging staff in supervision to sustain a supportive learning environment.
- Be responsible for the maintenance and accurate recording of patient information in the documentation systems and to ensure the effective dissemination of service user information throughout the Trust.
- Ensure compliance with the requirements Safeguarding Adults and Childrens policies. To ensure that staff have the required knowledge and skills to work within these procedures to support the safety of vulnerable adults and children.
Person Specification
Education/Qualification/Training
Essential
- Registered Mental Health Nurse or Social Work or Allied Health Professional
- ENB 998 or equivalent
Desirable
- Brief solution focused therapy and /or motivational interviewing or willingness to undertake
Experience
Essential
- Post qualification experience in the field of mental health crisis or equivalent
- Demonstrable experience of assessing and planning care
Desirable
- Experience of providing clinical supervision, mentoring and support to more junior staff
Knowledge and Skills
Essential
- Demonstrate well developed and confident professional assessment skills
- Demonstrate skills in providing effective clinical leadership
- Demonstrate excellent problem solving and conflict resolution skills
- Demonstrate skills in working in a rapidly changing environment
Person Specification
Education/Qualification/Training
Essential
- Registered Mental Health Nurse or Social Work or Allied Health Professional
- ENB 998 or equivalent
Desirable
- Brief solution focused therapy and /or motivational interviewing or willingness to undertake
Experience
Essential
- Post qualification experience in the field of mental health crisis or equivalent
- Demonstrable experience of assessing and planning care
Desirable
- Experience of providing clinical supervision, mentoring and support to more junior staff
Knowledge and Skills
Essential
- Demonstrate well developed and confident professional assessment skills
- Demonstrate skills in providing effective clinical leadership
- Demonstrate excellent problem solving and conflict resolution skills
- Demonstrate skills in working in a rapidly changing environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
