Clinical support Worker

Job description

Job responsibilities

To work as part CRHTT, to positively promote recovery and social inclusion by focusing on the direct needs of service users, working across boundaries of care, organisations and roles.

To provide support directly and flexibility to service users towards goals defined in his or her care.

To support the development of specific care plans aimed at promoting social engagement, healthy living and independence.

Maintain information and knowledge of and links with community resources and actively support service users to use these resources, thereby countering discrimination and encouraging social inclusion.

Provide telephone triage, support and sign posting under the supervision of qualified mental health professional to callers presenting with mental health crisis to the CRHTT and/ or Crisis 111 Line.

Assist Mental Health Practitioners to plan implement and evaluate service user interventions by supporting service users to identify their needs/aspirations and make recommendations for further interventions.

Provide support and give time to service users, working within an agreed plan, helping them to build their own support networks, develop coping strategies, participate in their own recovery and achieve their identified outcomes, disengaging at the appropriate time. This may include supporting individuals to manage budgets agreed as part of their self-directed support package.

Help identify early signs of relapse by monitoring the service users progress level of functioning and mental state, and alert the appropriate staff involved in the individuals care.

Offer support and advice to carers to enable them to help the service user develop independence and dignity.

To undertake carer assessments as required.

Planning and organisation of activities that support service users under the care of the CRHTT to recover.

Assist senior colleagues with both the assessment & gatekeeping processes for the CRHTT.

To work as part of the team and independently, particularly in their role supporting service users to attend appointments and liaise with relevant professionals to support service user recovery.

Contribute to the development of good working relationships with other professionals and services aimed at supporting service user recovery.

In collaboration with the senior assessing professional, develop a short term plan of action to address identified crisis needs, manage immediate risks and negotiate best possible outcomes for service users and carers.

Support CRHTT service development activities including induction of new staff, the continued development and establishment of new pathways, training to other colleagues/ teams and active participation in team away days.

To participate in team meetings and complex case reviews, which includes initiating and discussing new methods/models of care and participate in the introduction of research or trials or audits within the area as required.

• To work flexibly to meet the needs of service users and carers.

Person Specification

EDUCATION / QUALIFICATIONS:

Essential

• NVQ Level 3, assistant practitioner qualification, nursing associate qualification, additional training to diploma level or equivalent short courses/ training/ experience

KNOWLEDGE

Essential

• Knowledge of mental health, learning disability and autism
• Understanding of safeguarding procedures.

Desirable

• Understanding of the role of CRHTT and HTAS Standards (2017).
• Understanding of relevant legislation and guidance including the Mental Health Act 1983, Mental Capacity Act (2005), HTAS Standards (2017) & NHS Long Term Plan (2019).

SKILLS / EXPERIENCE

Essential

• Previous experience working with adults with mental health needs
• Receptive to and able to use supervision appropriately.
• Data collection, computer literacy, ability to record notes accurately and in a timely manner.
• Ability to identify appropriate resources with the service user, using a collaborative style of working.
• Experience of the principles of recovery, person-centred planning, and safeguarding.
• Excellent verbal communication skills to liaise with service users and their family members/carers and allied professionals, and to support the delivery of training to allied professionals.
• Car driver/ ability to get around the locality and Trust to meet service needs and deadlines.

Desirable

• Previous experience of working in CRHTT
• Previous experience working with service users who have learning disabilities, learning difficulties, autism.

PLANNING & WORKLOAD MANAGEMENT

Essential

• Ability to plan resource requirement to meet changing care needs.
• Able to contribute to improving efficiency and cost effectiveness of the service.
• Ability to co-ordinate work to meet agreed targets and deadlines.
• Evidence of ability to prioritise workload and competing demands.

PERSONAL QUALITIES

Essential

• Ability to work on own initiative, adaptable whilst recognising own limits.
• Ability to contain and work with organisational stress and ability to contain and hold the stress of others.
• Ability to balance competing priorities and multi-task.
• Ability to manage unpredictable work patterns.
• Ability to deal with frequent exposure to highly distressing situations.
• Ability to use own judgement confidently and decisively.
• Ability to deal sensitively and decisively with conflict management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East London NHS Foundation Trust

Address

Florence ball House

3 Kimbolton Road

Bedford

MK41 0NT

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)