East London NHS Foundation Trust

Apprentice Receptionist- Community Mental Health Team For Older People

The closing date is 24 October 2025

Job summary

Here at ELFT we're offering a fantastic opportunity for growth and development as an Apprentice Receptionist completing a Customer Services Level 2 apprenticeship in the Community Mental Health Team for Older People gaining hands-on experience while learning valuable skills.

This apprentice will provide receptionist/administrative support to the Service, ensuring efficient and smooth running of the reception. Work closely with colleagues with a number of services to provide an efficient and responsive administrative service. Be responsible for maintaining reception area is run professionally and efficiently to maintain smooth running of the services.

Eligibility requirements

Potential apprentices must be 16 years old or above (there is no upper age limit).

You must not have prior learning in the same subject that you wish to do an apprenticeship in.

You must have been living in the UK for the last 3 years.

If you are on a Visa, you must have a valid visa that covers the length of the apprenticeship contract; read more about whether your visa is suitable here- Apprenticeship Visa Requirements

You must be able to access public funds and not already be in full-time education.

You must be able to work 37.5 hours a week.

Main duties of the job

To be the first point of contact within a busy environment and welcome all in a professional and friendly manner. The post holder is responsible for a range of reception and administrative duties and functions within the wider team and ensures that they are carried out efficiently, effectively and up to a high standard.

To work alongside and to cover, when appropriate, other administration staff across several locations in some instances.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Date posted

17 October 2025

Pay scheme

Other

Salary

£18,145.76 a year per annum

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

363-CH5175036-D

Job locations

MHCOP Community Mental Health Team

Unit 1, 30 Felstead Street

London

E9 5LG

Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Person Specification

Qualifications and skills

Essential

Good standard of Written and Spoken English
Basic IT skills including Microsoft Office

Desirable

English & Maths GCSE or equivalent functional skills
Computer Literacy including word processing and data entry

Experience

Essential

Working in a team or as part of an administrative team
Good communication Skills

Desirable

Experience with making telephone calls and other forms of communication
Experience of working in an office environment and routine office administration including reception duties.

Person Specification

Qualifications and skills

Essential

Good standard of Written and Spoken English
Basic IT skills including Microsoft Office

Desirable

English & Maths GCSE or equivalent functional skills
Computer Literacy including word processing and data entry

Experience

Essential

Working in a team or as part of an administrative team
Good communication Skills

Desirable

Experience with making telephone calls and other forms of communication
Experience of working in an office environment and routine office administration including reception duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

East London NHS Foundation Trust

Address

MHCOP Community Mental Health Team

Unit 1, 30 Felstead Street

London

E9 5LG

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East London NHS Foundation Trust

Address

MHCOP Community Mental Health Team

Unit 1, 30 Felstead Street

London

E9 5LG

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)