East London NHS Foundation Trust

Community Mental Health Team Band 3 Administrative Assistant

The closing date is 30 October 2025

Job summary

An opportunity has become available to join Community Mental Health Hub-South as an Admin Assistant.

The successful applicant will be part of a team, operating as the first point of contact for service users, carers, multidisciplinary colleagues, and other organisations.

Main duties of the job

To provide an effective and efficient administrative and clerical service to the service/team. They will be expected to work flexibly within the administrative team and contribute to the smooth functioning of the systems underpinning the service to service users.

The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Date posted

16 October 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience per annum

Contract

Permanent

Working pattern

Full-time

Reference number

363-LUT7344692-A

Job locations

Charter House

Alma Street

Luton

LU1 2PJ

Job description

Job responsibilities

1. To ensure that all incoming post is date-stamped and distributed to the appropriate persons, and that out-going mail is sorted according to internal, external departments and relevant agencies.

2. To receive all incoming calls to the service/team and deal appropriately in a courteous and helpful manner.

3. To deal with a range of queries from the public and other agencies in a polite and helpful manner, also by telephone and face to face encounters, seeking advise and guidance from Team Administrator.

4. To take and promptly pass on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.

5. To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.

6. To manage the diary and appointments system, clinic lists and inform clinicians of their appointment arrivals.

7. To ensure that staff have updated the appointment system.

8. To co-ordinate and oversee room bookings and report any problems as appropriate.

9. To type correspondence such as letters, reports using digital dictation when required.

10. To maintain office filing systems and ensure information relating to service users is accessible to relevant staff, ensuring confidentiality at all times.

11. To maintain a standard filing system ensuring that the filing of patient notes, correspondence, questionnaires etc are kept up to date in line with record keeping policies.

13. To book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate.

14. To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets, appointment cards etc available for colleagues and service users.

15. Receive and manage referrals into the service, and discharges

16. To update patient information on files and on IT database systems, including Rio ensuring data quality is monitored and any concerns raised.

17. To undertake general office duties including: photocopying, collating and binding of documents, filing, laminating faxing etc as required.

18. To provide administrative support to service/team for presentations including setting up of equipment, providing handouts and refreshments as appropriate

19. To ensure that office equipment is maintained and reported for repair as necessary and that the office, reception area and waiting room is kept clean and tidy at all times.

20. To receive regular one to one and team supervision from the Team Administrator and Team Manager

21. As a service/team member to work flexibly in order that essential priority tasks are covered and dealt with.

22. To use information technology for a range of purposes.

23. To report to the Team Manager any issues that are of concern relating to health and safety of the building.

24. To have excellent verbal, written and communication skills

25. To have the ability to remain calm and sensitive in difficult and stressful situations