East London NHS Foundation Trust

Medical Secretary

The closing date is 09 October 2025

Job summary

TEAM ADMINISTRATOR

Fixed term 6 months

An opportunity has arisen to recruit an experienced Band 4 team administrator/secretary to support the admin secretarial provision to the City and Hackney Neighbourhood service for a fixed term of 6 months.

We are looking for an enthusiastic and experienced individual who can demonstrate a 'can do' attitude, with a passion to be working within the adult mental health setting and who can provide a second to none service.

The post holder will report to the lead administrator and work closely with the clinical operational Team Lead, head of administration, and service performance manager.

We are looking for a proactive, enthusiastic and hardworking individual to ensure the smooth delivery of our service/s. This is a very busy department with many elements and is ideally suited to a responsive and resilient team player who seeks continuous improvement in the service. You will have proven experience working as an administrator in an NHS setting, excellent communication skills, excellent time management, strong organisational skills and a high level of attention to detail.

All personal statements should begin with three bullet points explaining why you think you would be suitable for this post. Please note that applications that do not have these points will not be shortlisted for interview.

Please note this role will require you to work on-site. There may be an opportunity in the future to WFH 1 day a week.

Main duties of the job

Main duties include: formatting and checking clinical correspondence, reports, letters to GPs, legal professionals, service users and other agencies; to organise all clinic appointments on RiO and liaise with care coordinators over home visits on behalf of consultants and junior doctors; to arrange any necessary transport and/or interpreters, and book clinic rooms for any clinic/community appointments when required; and to be responsible for liaising/communicating with patients, legal professionals, other clinicians and members of the multidisciplinary team as appropriate.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Date posted

03 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£33,094 to £36,195 a year per annum pro rata Inc HCA

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

363-CH7464590

Job locations

Brooksby House

Homerton Hospital Homerton Row

London

E9 6SR

Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Job description

Job responsibilities

Kindly refer to the job description and person specification that is attached to the vacancy profile.

Person Specification

Education/ Qualification/ Training

Essential

oEducated to NVQ level 4 or equivalent required or NVQ level 3 and additional knowledge of service/NHS gained through courses or experience

Desirable

oEnglish GCSE or Degree

Experience

Essential

Working in a Multidisciplinary Team

Desirable

Experience of working in the NHS

Knowledge and Skills

Essential

oComputer Literacy and word processing skills: Windows, MS Word, Power Point and Excel. 40-45 wpm typing speed.
oData entry skills.
oGood communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
oAbility to prioritise workload, and plan and organise own time effectively and work under pressure.
oAbility to act independently, and on own initiative
oAble to work to deadlines.
o Self-motivated
oAbility to work as part of a multi-disciplinary team in a pressured environment

Desirable

oKnowledge of Rio/Patient Administration systems
oApplication of technology in the office i.e. Email and Networking

Person Specification

Education/ Qualification/ Training

Essential

oEducated to NVQ level 4 or equivalent required or NVQ level 3 and additional knowledge of service/NHS gained through courses or experience

Desirable

oEnglish GCSE or Degree

Experience

Essential

Working in a Multidisciplinary Team

Desirable

Experience of working in the NHS

Knowledge and Skills

Essential

oComputer Literacy and word processing skills: Windows, MS Word, Power Point and Excel. 40-45 wpm typing speed.
oData entry skills.
oGood communication and interpersonal skills including the ability to communicate effectively verbally and in writing.
oAbility to prioritise workload, and plan and organise own time effectively and work under pressure.
oAbility to act independently, and on own initiative
oAble to work to deadlines.
o Self-motivated
oAbility to work as part of a multi-disciplinary team in a pressured environment

Desirable

oKnowledge of Rio/Patient Administration systems
oApplication of technology in the office i.e. Email and Networking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East London NHS Foundation Trust

Address

Brooksby House

Homerton Hospital Homerton Row

London

E9 6SR

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

East London NHS Foundation Trust

Address

Brooksby House

Homerton Hospital Homerton Row

London

E9 6SR

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)