East London NHS Foundation Trust

Crisis Pathway Mental Health Practitioner

The closing date is 21 September 2025

Job summary

Band 6 mental health practitioner to be part of Bedfordshire Mental Health Crisis Line 111 option 2, covering the Bedfordshire and Luton. East London Foundation NHS Trust working in partnership with Herts Urgent Care (HUC) NHS 111 to provide a Mental Health Crisis line for Bedfordshire and Luton 111 option 2 and to provide cross cover for the Bedford Crisis Resolution and Home Treatment Team

Main duties of the job

  1. To support the delivery of a clinically effective service by the provision of clinical expertise in the operation of the NHS 111 Pathways content for patients with mental health needs. Minimize the necessity to attend the emergency services ( Police, ambulance and Accident and Emergency)
  2. Toundertake telephone triage assessments of mental health and social care needs and to be compassionate and empathetic in meeting the needs of those people, and their carers who contacts the service.
  3. To work within a multidisciplinary mental health assessment service, assessing referrals from various sources including GPs, CRHTT and the acute admission wards and providing home treatment for patients accepted on to our caseload.

  4. To be a part of the assessment or the home treatment team within the Crisis Team.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year 0

Contract

Permanent

Working pattern

Full-time

Reference number

363-BED7419272

Job locations

Florence Ball House

Kimbolton Road

Bedford

MK40 2NT


Job description

Job responsibilities

For B-111

  1. To support the delivery of a clinically effective service by the provision of clinical expertise in the operation of the NHS 111 Pathways content for patients with mental health needs. Minimize the necessity to attend the emergency services ( Police, ambulance and Accident and Emergency)

2. To undertake telephone triage assessments of mental health and social care needs and to be compassionate and empathetic in meeting the needs of those people, and their carers who contacts the service.

  1. To respond to and assist 111 Health Advisors in the management of all callers with mental health needs situations or relatives requiring the teams support and advice.

4. To develop co-operative and collaborative working between clients, health and social care professionals system and voluntary organizations to deliver the best outcomes for people who call NHS 111 Option 2 with mental health problems, learning disabilities or substance misuse issues.

5. To promote social inclusion, community access and participation through the provision of client care.

  1. To provide proactive and visible clinical presence and as required: operational support to staff within the crisis pathway.

7. To be committed to and take a lead role in activities integral to the Trusts Quality Improvement System.

8. To promote at all times a positive image of people with mental ill health with other providers and be the positive face of ELFT.

For CRHT

To work within a multidisciplinary mental health assessment service, assessing referrals from various sources including GPs, CRHTT and the acute admission wards and providing home treatment for patients accepted on to our caseload.

To be a part of the assessment or the home treatment team within the Crisis Team.

To provide Gatekeeping and feedback based on the CRHTT criteria.

To provide comprehensive risk assessments incorporating baseline physical assessments.

Provide expert advice on the management, treatment interventions and diagnosis of patients experiencing a mental health crisis with the aim of minimising risks, ensuring safe care and promote recovery.

Provide support to acute hospital wards and facilitate early discharge of patients or support them while on leave and reduce length of stay for patients in hospital.

To use a range of psycho-social interventions to improve mental health outcomes for patients

To reduce re-admissions to the acute hospitals by facilitating client education and service user led recovery and independence as well as longer term support.

To provide seamless care from the GP or ward to community for those patients under our service.

To act on a regular basis as a shift co-ordinator assigning colleagues work for the day.

Be aware of and adhere to our lone worker policy.

When required supervise and facilitate the administration of medication.

Participate in the multi-disciplinary team meetings as well as team and business meetings.

To promote social inclusion, community access and participation through the provision of client care.

Where appropriate and with authorisation, act as an advocate for patients and carers.

Job description

Job responsibilities

For B-111

  1. To support the delivery of a clinically effective service by the provision of clinical expertise in the operation of the NHS 111 Pathways content for patients with mental health needs. Minimize the necessity to attend the emergency services ( Police, ambulance and Accident and Emergency)

2. To undertake telephone triage assessments of mental health and social care needs and to be compassionate and empathetic in meeting the needs of those people, and their carers who contacts the service.

  1. To respond to and assist 111 Health Advisors in the management of all callers with mental health needs situations or relatives requiring the teams support and advice.

4. To develop co-operative and collaborative working between clients, health and social care professionals system and voluntary organizations to deliver the best outcomes for people who call NHS 111 Option 2 with mental health problems, learning disabilities or substance misuse issues.

5. To promote social inclusion, community access and participation through the provision of client care.

  1. To provide proactive and visible clinical presence and as required: operational support to staff within the crisis pathway.

7. To be committed to and take a lead role in activities integral to the Trusts Quality Improvement System.

8. To promote at all times a positive image of people with mental ill health with other providers and be the positive face of ELFT.

For CRHT

To work within a multidisciplinary mental health assessment service, assessing referrals from various sources including GPs, CRHTT and the acute admission wards and providing home treatment for patients accepted on to our caseload.

To be a part of the assessment or the home treatment team within the Crisis Team.

To provide Gatekeeping and feedback based on the CRHTT criteria.

To provide comprehensive risk assessments incorporating baseline physical assessments.

Provide expert advice on the management, treatment interventions and diagnosis of patients experiencing a mental health crisis with the aim of minimising risks, ensuring safe care and promote recovery.

Provide support to acute hospital wards and facilitate early discharge of patients or support them while on leave and reduce length of stay for patients in hospital.

To use a range of psycho-social interventions to improve mental health outcomes for patients

To reduce re-admissions to the acute hospitals by facilitating client education and service user led recovery and independence as well as longer term support.

To provide seamless care from the GP or ward to community for those patients under our service.

To act on a regular basis as a shift co-ordinator assigning colleagues work for the day.

Be aware of and adhere to our lone worker policy.

When required supervise and facilitate the administration of medication.

Participate in the multi-disciplinary team meetings as well as team and business meetings.

To promote social inclusion, community access and participation through the provision of client care.

Where appropriate and with authorisation, act as an advocate for patients and carers.

Person Specification

Experience

Essential

  • Registered Mental Health Nurse/ Social Worker/ Occupational Therapist
  • Evidence of continual professional development
  • Crisis Pathway experience
  • Experience with conducting telephone assessments
  • Post qualification experience in the field of adult and/or older adult
  • Extensive and demonstrable experience of assessing, planning, implementing and evaluating programs of care, particularly in an acute care or older adult community setting
  • Experience of suicide prevention work
  • Must have a full UK driving license and business insurance on own vehicle

Desirable

  • CAMHS experience
  • Older adults experience
  • Mentorship sign off desired
  • AMHP

Knowldge and Skills

Essential

  • Demonstrate a thorough knowledge, expertise and practical experience of a full range of therapeutic nursing skills and approaches to people with mental health problems aged 18 years and above
  • oDemonstrate a thorough knowledge, understanding and practical experience of risk assessment and risk management
  • oDemonstrate excellent problem solving and conflict resolution skills
  • oDemonstrate an ability to make balanced clinical judgments and decisions
  • oDemonstrate excellent interpersonal skills

Desirable

  • oDemonstrate an awareness and understanding of child and adult protection issues
Person Specification

Experience

Essential

  • Registered Mental Health Nurse/ Social Worker/ Occupational Therapist
  • Evidence of continual professional development
  • Crisis Pathway experience
  • Experience with conducting telephone assessments
  • Post qualification experience in the field of adult and/or older adult
  • Extensive and demonstrable experience of assessing, planning, implementing and evaluating programs of care, particularly in an acute care or older adult community setting
  • Experience of suicide prevention work
  • Must have a full UK driving license and business insurance on own vehicle

Desirable

  • CAMHS experience
  • Older adults experience
  • Mentorship sign off desired
  • AMHP

Knowldge and Skills

Essential

  • Demonstrate a thorough knowledge, expertise and practical experience of a full range of therapeutic nursing skills and approaches to people with mental health problems aged 18 years and above
  • oDemonstrate a thorough knowledge, understanding and practical experience of risk assessment and risk management
  • oDemonstrate excellent problem solving and conflict resolution skills
  • oDemonstrate an ability to make balanced clinical judgments and decisions
  • oDemonstrate excellent interpersonal skills

Desirable

  • oDemonstrate an awareness and understanding of child and adult protection issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East London NHS Foundation Trust

Address

Florence Ball House

Kimbolton Road

Bedford

MK40 2NT


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

East London NHS Foundation Trust

Address

Florence Ball House

Kimbolton Road

Bedford

MK40 2NT


Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Manager

Stacey Wimbleton

stacey.wimbleton@nhs.net

07800554859

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£38,682 to £46,580 a year 0

Contract

Permanent

Working pattern

Full-time

Reference number

363-BED7419272

Job locations

Florence Ball House

Kimbolton Road

Bedford

MK40 2NT


Supporting documents

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