Bank Senior Administrator

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIESPatient Care Admin support to patient care by coordinating with the hospital,other IDHs, SPA and other services. Deal with all enquiries in a professional and confidential manner.These could be from professionals, partners, externalorganisations, patients, carers/family members. Ensure EMIS, CRS and MS Teams are updated according to thechanges made by health and social care professionals. Ensure feedback is given regarding improvements to the servicefollowing communication from partners/external organisations,patients/carers or family members. Sometimes this involvescoordination and acting as the patient experience champion of theteamClinical Responsible for ensuring that full secretarial support is provided toIDH. Send discharge summaries completed by hospital staff whenrequested by step down and other facilities. Maintaining the patient Tracker or equivalent so that this providesan accurate source of information. Ensuring that administration needs are met at all times to ensurethe smooth running of the service, including engaging Bank andagency staff with consistent induction supervision. To meet the needs of the service area and taking appropriateaction and escalating issues as appropriate, for example necessaryrepairs and cleaning. To assist senior staff in dealing with personnel issues and staffgrievances in relation to own service area in line with HumanResources policies and procedures. To participate and input rota ensuring the correct amount of staffcover is provided to process patient/carer contacts with theWe care We respect We are inclusiveminimum of delay to facilitate efficient patient management andsupport clinical delivery of care To be responsible for the administration process within the servicearea, identifying areas for improvement and implementingchanges. To deliver local induction of new staff especially around databasesand local procedures. Implement Knowledge Skills and training outlines for Admin andClerical roles. Assisting in the selection, recruitment and retention of Admin andClerical staff in own service area. To organise and participate in meetings and record the minutes ofthe meeting with the action items and circulate it to the teamwhen appropriate. Ensure that the actions are followed andtracked to closure. To attend twice daily multidisciplinary meetings/calls between theIDH and partners from the Complex Discharge Team, the HospitalSocial Work Team and others; taking minutes and recording actions. Ensure compliance of Trust Human Resources policies, includingmonthly absence monitoring and annual leave. Ensure that all staff are made aware of the requirements of theData Protection Act, Health Record keeping policy and assist staffin its interpretation, seeking advice when necessary. To ensure confidentiality and professionalism is maintained incarrying out personal duties as well as in line managementresponsibilities.Administrationsupport inServiceDevelopment &Strategy Assisting senior managers in formulating plans which reflect theneeds of the service area. To assist with the project management of key servicedevelopments as and when required. To assist in providing and facilitating training when required As required to organise clinical and business meetings and to takeminutes, circulate agendas. Responsible for maintaining and updating databases, documents,timetables, leaflets and posters for the service.Performance andQuality To implement and maintain a Records Management Protocol forthe service area in consultation with senior managers ensuringTrust and partnership agency standards are adhered to. Ensure communication to the Management Group, administrativestaff and relevant staff on administrative procedures and process. Analyse data and present reports ensuring Trust procedures Ensure local performance management framework/systemsprovide accurate service information as agreed with/required bythe trust and a variety of external and partner agencies.We care We respect We are inclusive To contribute towards the resolution of complaints, both verbaland written, according to departmental processes and Trustguidelines. To report and review incidents and complaints in relation to Datixissues and sometimes related to administrative/secretarial issueswhen relevant, taking appropriate follow-up action in a timelymanner. To proactively monitor trends within the service, assisting with theproduction of regular statistical reports and analysis to meet IDHand Trust guidelines. To ensure quality and effectiveness of relevant service areaprocedures and processes. To work collaboratively with senior staff to conduct audits andpatient satisfaction surveys. Ensure that the Administrative staff present a friendly,professional and sympathetic approach to all enquiries. In the absence of the designated manager ensure all calls andqueries are redirected to the appropriate designated person in atimely and appropriate manner.Financial andPhysicalResources To complete invoicing of administrative activity and other servicearea expenditure, ensuring procedures and standing financialinstructions are adhered to within agreed deadlines. Responsible for budget monitoring administration expenditureand proactively supporting savings targets, making appropriaterecommendations. To support senior staff in the service area in the use of Oracle andbudget monitoring sheets. To act as authorised signatory for stock and supplies ordering,maintenance and dispatching as required.

Person Specification

Admin skills

Essential

• Extensive experience of data inputting and managment, CRS and EMIS
• Experience working within Admin role in healthcare setting

Telephny skills

Essential

• Good communication and telephony skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East London NHS Foundation Trust

Address

Royal London Hospital

Transfer of Care Hub, Royal London Hospital, Whitechapel road,

London

E1 1FR

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)