Job summary
To work under the direction of the Patient Appliance Service Manager to undertake a wide range of duties, including Clerical, administrative and appliance issuing as part of patient's overall clinical management.
The Patient Appliance Service aim is to provide suitable Orthoses for people with a permanent condition that impairs their ability to walk and provide a comprehensive service that includes consideration of comfort, posture, function, and pressure relief. Patients are assessed for Upper Limb, Spinal, Lower Limb and Foot Orthotics. Patients are referred from the age of 18 years for Orthotics, who reside in the London Borough of Newham or have a GP in the borough. Our Clinicians rely on efficient administration systems and processes. This includes accurate data collection, reporting and efficient electronic administrative systems management. Job purpose To provide an effective and efficient administrative support to the Patient Appliance Team (PAT) and support therapy teams with administrative . The post holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. Strong verbal and written communication skills with exceptional telephone etiquette. Ability to supervise and support patient care in a clinic environment under the instruction and supervision of trained Therapy staff
Main duties of the job
Job Summary:
To work under the direction of the Patient Appliance Service Manager to undertake a wide range of duties, including Clerical, administrative and appliance issuing as part of patient's overall clinical management.
To work independently or with other team members as required in delivery of patient appliances
To work alongside Physiotherapy and Podiatry services as required to support in service delivery which may include supervising patients in classes or supporting individual clinicians under the instruction or in concert with the Therapist.
About us
- To work under the direction of the Patient Appliance Service Manager to undertake a wide range of duties, including Clerical, administrative and appliance issuing as part of patient's overall clinical management.
Job description
Job responsibilities
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Person Specification
Qualification
Essential
- Working towards or holds NVQ Level 3 in care or related area or willingness to undertake the training.
Experience
Essential
- Experience of working in a health or social care setting providing personal or social care to adults or older people.
- Personal or work experiences of providing care and support to adults or older people with disability or physical illness.
Skills & abilities
Essential
- Able to conduct a conversation fluently, clearly, and in English about subjects relevant to personal and social care of people.
- Able to make observations about the function, skills, and difficulties of a patient, which involves being able to notice changes in their condition, and to be able to describe them clearly both verbally and in writing.
- Able to give clear instructions to patients about their care, therapy and nursing tasks or activities, and use of equipment (such as mobility aids) according to the directions of Therapists.
- Active listening skills and ability to understand and retain complex information from patients and staff.
- Ability to respond to instructions from senior staff, undertaking and completing tasks and duties according to the directions given.
- Able to organize self to carry out duties according to care plans and instructions, without constant supervision or direction from qualified staff. This involves providing rehabilitation care in the client's home as a lone worker.
Knowledge and Understanding
Essential
- Understanding of the problems which older people experience associated with acute and chronic health conditions, including the physical, social, and emotional aspects.
- Basic understanding of the aim and process of rehabilitation.
- Understanding of the difference between caring for patients, and enabling them within a rehabilitation context
- Understanding the concept of accountability for own actions and responsibilities in a ward environment
- Understanding of the rehabilitation process in the community setting and in an in-patient environment
Person Specification
Qualification
Essential
- Working towards or holds NVQ Level 3 in care or related area or willingness to undertake the training.
Experience
Essential
- Experience of working in a health or social care setting providing personal or social care to adults or older people.
- Personal or work experiences of providing care and support to adults or older people with disability or physical illness.
Skills & abilities
Essential
- Able to conduct a conversation fluently, clearly, and in English about subjects relevant to personal and social care of people.
- Able to make observations about the function, skills, and difficulties of a patient, which involves being able to notice changes in their condition, and to be able to describe them clearly both verbally and in writing.
- Able to give clear instructions to patients about their care, therapy and nursing tasks or activities, and use of equipment (such as mobility aids) according to the directions of Therapists.
- Active listening skills and ability to understand and retain complex information from patients and staff.
- Ability to respond to instructions from senior staff, undertaking and completing tasks and duties according to the directions given.
- Able to organize self to carry out duties according to care plans and instructions, without constant supervision or direction from qualified staff. This involves providing rehabilitation care in the client's home as a lone worker.
Knowledge and Understanding
Essential
- Understanding of the problems which older people experience associated with acute and chronic health conditions, including the physical, social, and emotional aspects.
- Basic understanding of the aim and process of rehabilitation.
- Understanding of the difference between caring for patients, and enabling them within a rehabilitation context
- Understanding the concept of accountability for own actions and responsibilities in a ward environment
- Understanding of the rehabilitation process in the community setting and in an in-patient environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
