Job summary
Roles Description: Lived experience of using health services is essential for this role.
The role of Peer Support Worker has been developed specifically for people who have lived experience of using health services. Through sharing their own experiences, Peer Support Workers will inspire hope and belief that recovery is possible in others.
The role will provide formalised peer support and practical assistance to service users in order for them to regain control over their lives and their own unique recovery process. Within a relationship of mutuality and information sharing, they will promote choice, self-determination and opportunities for the fulfilment of personally valued roles and connection to local communities.
Co-production is one of the foundations at ELFT and you will work closely with the Community Diabetes Team and patients on their caseload, to co-produce and co-develop care plans and health promotion sessions. The post-holder will also be involved in raising the awareness of the complexity of the health and social challenges people with Type Two Diabetes and the impact this has on mental health & well-being and vice versa. A key aim of the service is to help people manage their diagnosis and lead a full meaningful life, build resilience and feel more connected to their community, and to instill a sense of belonging.
Main duties of the job
To provide formalised peer support and practical assistance to service users, working flexibly to meet individual needs.
To assist service users to identify their strengths, personal interests and goals and support them to access and participate in health education activities which meet these whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity.
To positively support living within their community through developing and maintain extensive knowledge and links with local areas and/or in the area the individual service users wish to return to and actively supporting them to access these resources including acting as an escort, e.g., in relation to vocation, education and leisure.
To act as a role model and mentor for Recovery using own experience to inspire hope in others; demonstrating coping skills, sharing life experiences and lessons learned where appropriate.
To support people to engage and attend their appointments and empower them to collaborate with clinicians in managing their diabetes including support to attend appointments and/or IT support if accessing virtual
About us
Newham Community Diabetes Service is based at Shrewsbury Road Health Centre. You will be working within an enthusiastic, friendly and exciting team of Community Diabetes Nurse Specialists and other health care professionals, providing clinical / education support for patients with diabetes and their carers.
The team comprises of highly motivating and supportive staff, you will be working in a friendly environment that will bring the best out of you. In East London NHS Foundation Trust, we value our staff and believe that anything worth doing is worth training for; you will be supported and trained to be able to provide effective care to our patients, carers and their families.
You must be self-motivating, organised, computer literate and able to demonstrate excellent interpersonal skills with a commitment to continued personal development.
At ELFT Newham Community Diabetes Service, we offer DESMOND structured type 2 education programme. Training will be provided to staff who are currently not DESMOND trained to be able to deliver DESMOND).
Job description
Job responsibilities
To provide formalised peer support and practical assistance to service users, working flexibly to meet individual needs.
To assist service users to identify their strengths, personal interests and goals and support them to access and participate in health education activities which meet these whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity.
To positively support living within their community through developing and maintain extensive knowledge and links with local areas and/or in the area the individual service users wish to return to and actively supporting them to access these resources including acting as an escort, e.g., in relation to vocation, education and leisure.
To act as a role model and mentor for Recovery using own experience to inspire hope in others; demonstrating coping skills, sharing life experiences and lessons learned where appropriate.
To support people to engage and attend their appointments and empower them to collaborate with clinicians in managing their diabetes including support to attend appointments and/or IT support if accessing virtual
To support safety effectively in line with policies and procedures. To ensure any concerns regarding an individual's well-being, including issues of safeguarding, are raised with senior members of the team
Support the delivering of Diabetes Structured Education in a variety of locations across Newham.
To participate in the promotion of the Peer Support Worker role and the delivery of activities to all services users and professionals within the team.
To participate in organised community Diabetes engagement programmes within Newham Borough
Job description
Job responsibilities
To provide formalised peer support and practical assistance to service users, working flexibly to meet individual needs.
To assist service users to identify their strengths, personal interests and goals and support them to access and participate in health education activities which meet these whilst demonstrating acceptance of and respect towards service users' personal beliefs, uniqueness and identity.
To positively support living within their community through developing and maintain extensive knowledge and links with local areas and/or in the area the individual service users wish to return to and actively supporting them to access these resources including acting as an escort, e.g., in relation to vocation, education and leisure.
To act as a role model and mentor for Recovery using own experience to inspire hope in others; demonstrating coping skills, sharing life experiences and lessons learned where appropriate.
To support people to engage and attend their appointments and empower them to collaborate with clinicians in managing their diabetes including support to attend appointments and/or IT support if accessing virtual
To support safety effectively in line with policies and procedures. To ensure any concerns regarding an individual's well-being, including issues of safeguarding, are raised with senior members of the team
Support the delivering of Diabetes Structured Education in a variety of locations across Newham.
To participate in the promotion of the Peer Support Worker role and the delivery of activities to all services users and professionals within the team.
To participate in organised community Diabetes engagement programmes within Newham Borough
Person Specification
Education/ Qualification/ Training
Essential
- ELFT Accredited Peer Support Worker training or Peer Support Worker experience.
- Good written and spoken English.
Desirable
- Able to speak one or more of these languages: Bengali, Urdu, Hindi and Punjabi
- Other relevant qualifications e.g. health and social care.
Experience
Essential
- Lived experience of having using health services for support/treatment specifically Type Two Diabetes
- Living experience of a health challenge
Desirable
- Experience with working within a team (either mental health or non-mental health team).
- Prior experience, paid or unpaid, in peer support roles.
Knowledge and Skills
Essential
- Ability to work with service users on an individual or group basis to support them in their personal recovery.
- Ability to enable and empower patients in a way that increases their self-esteem, raises their confidence and help them to identify positive qualities in self.
Desirable
- Ability to recognise stress in oneself and others and manage appropriately accessing additional support where necessary.
- Ability to work as part of a team.
Other
Essential
- Be motivated to continue with expanding clinical knowledge base. I.E. Developing knowledge in regard to mental health illnesses.
Desirable
- Understand that in the working environment all resources must be utilized as economically as possible.
- Be supportive in the Trust's commitment to research, clinical governance, clinical audit and clinical Assurance.
Person Specification
Education/ Qualification/ Training
Essential
- ELFT Accredited Peer Support Worker training or Peer Support Worker experience.
- Good written and spoken English.
Desirable
- Able to speak one or more of these languages: Bengali, Urdu, Hindi and Punjabi
- Other relevant qualifications e.g. health and social care.
Experience
Essential
- Lived experience of having using health services for support/treatment specifically Type Two Diabetes
- Living experience of a health challenge
Desirable
- Experience with working within a team (either mental health or non-mental health team).
- Prior experience, paid or unpaid, in peer support roles.
Knowledge and Skills
Essential
- Ability to work with service users on an individual or group basis to support them in their personal recovery.
- Ability to enable and empower patients in a way that increases their self-esteem, raises their confidence and help them to identify positive qualities in self.
Desirable
- Ability to recognise stress in oneself and others and manage appropriately accessing additional support where necessary.
- Ability to work as part of a team.
Other
Essential
- Be motivated to continue with expanding clinical knowledge base. I.E. Developing knowledge in regard to mental health illnesses.
Desirable
- Understand that in the working environment all resources must be utilized as economically as possible.
- Be supportive in the Trust's commitment to research, clinical governance, clinical audit and clinical Assurance.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East London NHS Foundation Trust
Address
Newham Community Diabetes Service
Shrewsbury Road Health Centre
Shrewsbury Road, London
E7 8QP
Employer's website
https://www.elft.nhs.uk/ (Opens in a new tab)
