Newham MHCOP Apprentice Receptionist

Job description

Job responsibilities

MAIN PURPOSE OF POST:

To provide effective and efficient reception and clerical services for the team. S/he will be expected to work flexibly within the administrative team and contribute to the smooth functioning of the systems underpinning service to service users.

The post-holder will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. The ability to multi-task is also essential.

To deal with a range of queries from the public and other agencies; in a polite and helpful manner; whilst working in reception also by telephone and face to face encounters. Seek advice and guidance from Administrators or Operational Manager.

Responsible for taking and promptly passing on accurate notes and information, exercising independent judgement and discretion when handling, monitoring and filtering calls within data protection, customer care and confidentiality guidelines.

To ensure that calls from anxious and distressed patients and carers are dealt with appropriately and referred to the correct system internally.

To type/cut and paste correspondence as and when required.

To open, close, archive and file; patient files as appropriate in line with recording keeping policies.

To book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate.

To verify on a monthly basis all interpreters and translators that have been booked in accordance with the Newham directorate billing processes.

To ensure there is an adequate supply of all forms and adequate stationery supplies, letterheads, information leaflets, appointment cards etc available for colleagues and service users.

To be responsible for updating patient demographics and checking regularly whether phone numbers are in date and updating accordingly and distributing to the team.

To undertake general office duties including: photocopying, collating, binding of documents, filing, laminating faxing etc as required.

To use information technology for a range of purposes.

To report to the Lead Administrator any issues that is of concern relating to health and safety of the building.

To have excellent verbal, written and communication skills.

To induct new staff to reception.

To have the ability to remain calm and sensitive in difficult and stressful situations.

Person Specification

Education & experience

Essential

• Good standard of Written and Spoken English
• Working in a team or as part of an administrative team

Desirable

• English & Maths GCSE or equivalent functional skills
• Experience of working in an office environment and routine office administration including reception duties.

IT skills and people skills

Essential

• Basic IT skills
• Good communication Skills

Desirable

• Experience with making telephone calls and other forms of communication
• Word processing and data entry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East London NHS Foundation Trust

Address

Newham Mental Health Community for Older People

First Avenue Resource Centre

103 First Avenue

E13 9AP

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)