Job summary
Apprentice Reception/Admin Assistant
East London Foundation Trust has a strong commitment to providing high-quality care to those who need our services, as well as a strong culture of learning and of developing individuals and teams.
We are recruiting for a customer service apprentice (Receptionist/Administrator) to join the team on a fixed term basis. This is a level 2 apprenticeship post.
Based within a busy environment, the post holder will have responsibility for providing high quality confidential, professional, and responsive customer service to the patients and other customers at ELFT. This will mainly include all reception duties, such as greeting visitors, answering the phone, email communications, processing referrals and uploading them onto EMIS, updating patient information on the system as well as back filling for staff during leave periods. Service will be provided in the workplace, digitally or via the telephone. They may be one-off or routine contacts and include dealing with patient queries, escalating issues, taking messages, fixing problems, providing information, welcoming patients and being the first point of contact for all patients, staff and visitors.
Main duties of the job
The post holder will need to be professional, well-organised, team orientated and highly motivated to join our multi-disciplinary team.
As an apprenticeship role, the post holder will also be required to complete their assigned apprenticeship standard within the allotted fixed term period. The department will provide an average of six hours per week for the post holder to evidence their knowledge, skills and behaviour to the training provider
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
Detailed job description and main responsibilities is attached in the job description personal spec of this advert
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Job description
Job responsibilities
Detailed job description and main responsibilities is attached in the job description personal spec of this advert
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Person Specification
Education/ Qualification/ Training
Essential
- Educated to GCSE standard or equivalent
- Good standard of written and spoken English
Experience
Essential
- Experience of Team Working
- Experience of working in an office environment.
- Working as part of an administrative team
- At least 3 months' experience of routine office administration, including reception duties
Knowledge and Skills
Essential
- Excellent and proven IT Skills, including data entry and Microsoft Office.
- Ability to priorities the workload with limited supervision
- Ability to deal with distressed service users in a sympathetic manner
- Ability to maintain strict confidentiality at all times
- Excellent verbal and written communication skills
- Knowledge of Equality & Diversity
Person Specification
Education/ Qualification/ Training
Essential
- Educated to GCSE standard or equivalent
- Good standard of written and spoken English
Experience
Essential
- Experience of Team Working
- Experience of working in an office environment.
- Working as part of an administrative team
- At least 3 months' experience of routine office administration, including reception duties
Knowledge and Skills
Essential
- Excellent and proven IT Skills, including data entry and Microsoft Office.
- Ability to priorities the workload with limited supervision
- Ability to deal with distressed service users in a sympathetic manner
- Ability to maintain strict confidentiality at all times
- Excellent verbal and written communication skills
- Knowledge of Equality & Diversity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
