Job summary
An exciting opportunity has arisen for a motivated and experienced Operational Lead for the Tower Hamlets Peer Support Service.
The successful candidate will be someone with a background in Peer Support work and management within the NHS who can also bring a good knowledge of clinical practice and service development to the role.
The successful candidate will work closely with the clinical Borough Lead for Peer Support to ensure the growth and full establishment of a peer support service in the Tower Hamlets borough.
There are significant opportunities for service development, quality improvement, and innovative practice in this post as part of the Trust's Community Health Transformation Programme.
You must be keen to embrace the privileges of working in a diverse borough and have experience of working with people with complex mental health difficulties from a range of religious, cultural and ethnic backgrounds. The work would involve close working with the Trust's People Participation staff and the Local Recovery College. We would expect you to be fully committed to co-production and working in partnership with teams, other services and community organisations to deliver well-managed trauma-informed care.
The successful candidate will be closely involved with the Trust's Peer Support team, under whose governance you will have regular opportunities for continuing professional development.
Main duties of the job
Managing all operational elements of the Tower Hamlets Peer Support Service.
Working in close collaboration with the Borough Lead for Peer Support and with senior management to manage, develop and grow the Tower Hamlets Peer Support Service.
Being a firm advocate for peer support and bringing a good knowledge of peer support work.
Bringing a knowledge and enthusiasm for management and service development to growing and improving the service.
Working with senior staff, relevant team managers, service users, carers and staff from across the London Borough of Tower Hamlets and VCSE agencies to develop Peer Support Services in Tower Hamlets.
Building strong working relationships with a range of managers and staff across Adult Mental Health Services in Tower Hamlets and beyond.
Ensuring that the Tower Hamlets Peer Support Service reflects recovery principles in all aspects of its culture and operation.
Having an extensive understanding of mental health issues, recovery and social inclusion and the principles and objectives of recovery and being able to develop and deliver the strategic vision of the service. This may include lived experience of mental health challenges.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
The postholder will take responsibility for:
1. Shaping the continued development of the Peer Support Service across the borough and helping to set the strategic vision of the service in collaboration with the Borough Lead for Peer Support, people with lived experience of mental health challenges, senior management and other relevant stakeholders.
2. Ensuring the principles of recovery, co-production, co-delivery and co-learning in all service activities
3. Being actively involved in multi-agency strategic planning and development of Tower Hamlets Peer Support Services within the context of the Community Transformation Programme.
4. Working with the Tower Hamlets clinical Borough Lead for Peer Support to ensure a team culture of ongoing Quality Improvement and learning.
5. Ensuring that all contractural and performance targets are met and leading in the setting, implementation and monitoring of local targets.
6. Initiating and implementing service developments and projects for the service.
7. Collaborating with other Peer Support Services within the Trust through participation in managers meeting, steering groups etc.
8. Using technology and systems effectively in the analysis of performance data to monitor the delivery of services within budgetary limits.
9. Ensuring the effective management of data services within the team, adhering to Trust information requirements and protocols.
10. Ensuring that all Trust Policies and Procedures such as incident reporting, clinical risk management, complaints, etc are adhered to, that staff are familiar with their operation and that changes in practice follow from recommendations made.
11. Contributing to the formulation of policies and procedures, as required.
12. Facilitating the development of quality initiatives and contributing to business plans.
13. Assisting in communicating the strategic objectives and current governance agenda to the team.
14. Taking all possible precautions to safeguard the welfare and safety of staff, clients, visitors and the public, by implementing all policies related to health, safety, security and risk.
Job description
Job responsibilities
The postholder will take responsibility for:
1. Shaping the continued development of the Peer Support Service across the borough and helping to set the strategic vision of the service in collaboration with the Borough Lead for Peer Support, people with lived experience of mental health challenges, senior management and other relevant stakeholders.
2. Ensuring the principles of recovery, co-production, co-delivery and co-learning in all service activities
3. Being actively involved in multi-agency strategic planning and development of Tower Hamlets Peer Support Services within the context of the Community Transformation Programme.
4. Working with the Tower Hamlets clinical Borough Lead for Peer Support to ensure a team culture of ongoing Quality Improvement and learning.
5. Ensuring that all contractural and performance targets are met and leading in the setting, implementation and monitoring of local targets.
6. Initiating and implementing service developments and projects for the service.
7. Collaborating with other Peer Support Services within the Trust through participation in managers meeting, steering groups etc.
8. Using technology and systems effectively in the analysis of performance data to monitor the delivery of services within budgetary limits.
9. Ensuring the effective management of data services within the team, adhering to Trust information requirements and protocols.
10. Ensuring that all Trust Policies and Procedures such as incident reporting, clinical risk management, complaints, etc are adhered to, that staff are familiar with their operation and that changes in practice follow from recommendations made.
11. Contributing to the formulation of policies and procedures, as required.
12. Facilitating the development of quality initiatives and contributing to business plans.
13. Assisting in communicating the strategic objectives and current governance agenda to the team.
14. Taking all possible precautions to safeguard the welfare and safety of staff, clients, visitors and the public, by implementing all policies related to health, safety, security and risk.
Person Specification
Education/Training
Essential
- Master's degree level qualification in management or health related subject or equivalent knowledge.
- HCPC/NMC Professional Registration
- Relevant training in Peer Support work or working alongside PSW
Experience
Essential
- Significant experience of leading clinical work, ensuring that this is recovery focussed
- Significant experience of managing peer roles
- Significant experience of staff management, development and leadership
- Significant experience of managerial and clinical supervision
- Experience of recruitment, selection and retention
- Experience of developing services and the change process
Desirable
- Significant experience of appraisal and personal development plans
- Experience of budget management across Health and Social Care
- Experience of developing and delivering training
- Experience of working in a multidisciplinary team
- Experience of partnership working with other agencies
- Experience of project management
Knowledge and Skill
Essential
- Up to date knowledge of developments in Mental Health, both clinical and strategic.
- Knowledge of models of supervision
- Knowledge of current models of working with people with serious mental health problems including psycho-social and recovery approaches.
- Knowledge of relevant legislation (e.g. Mental Health Act 1983, NHS & Community Care Act 1990, Care Act 2014, Mental Capacity Act 2005 and Deprivation of Liberty)Knowledge of the Mental Health Act 1983 as amended in 2007
- Knowledge of the principles and practice of clinical governance, clinical audit and risk management
- Knowledge of the Transformation Agenda and its implementation in localised services settings
- Ability to demonstrate a high level of care expertise
- Ability to plan and develop local policy and procedure
- A high level of verbal and written communication skills
- Ability to co-ordinate and deliver services to a complex group
Person Specification
Education/Training
Essential
- Master's degree level qualification in management or health related subject or equivalent knowledge.
- HCPC/NMC Professional Registration
- Relevant training in Peer Support work or working alongside PSW
Experience
Essential
- Significant experience of leading clinical work, ensuring that this is recovery focussed
- Significant experience of managing peer roles
- Significant experience of staff management, development and leadership
- Significant experience of managerial and clinical supervision
- Experience of recruitment, selection and retention
- Experience of developing services and the change process
Desirable
- Significant experience of appraisal and personal development plans
- Experience of budget management across Health and Social Care
- Experience of developing and delivering training
- Experience of working in a multidisciplinary team
- Experience of partnership working with other agencies
- Experience of project management
Knowledge and Skill
Essential
- Up to date knowledge of developments in Mental Health, both clinical and strategic.
- Knowledge of models of supervision
- Knowledge of current models of working with people with serious mental health problems including psycho-social and recovery approaches.
- Knowledge of relevant legislation (e.g. Mental Health Act 1983, NHS & Community Care Act 1990, Care Act 2014, Mental Capacity Act 2005 and Deprivation of Liberty)Knowledge of the Mental Health Act 1983 as amended in 2007
- Knowledge of the principles and practice of clinical governance, clinical audit and risk management
- Knowledge of the Transformation Agenda and its implementation in localised services settings
- Ability to demonstrate a high level of care expertise
- Ability to plan and develop local policy and procedure
- A high level of verbal and written communication skills
- Ability to co-ordinate and deliver services to a complex group
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
