Job summary
We are looking for a Lead Administrator who will be Responsible for the management of processes with the teamsensuring an efficient and effective administrative/secretarial/reception provision across the crisis services areas to ensure service delivery in partnership with local management teams
Management and monitoring of service area performance objectives and targets via the formulation and implementation of effective in-house systems to ensure accurate capturing of data/record keeping and to revise as and when the need arises ensuring the use of data quality reports
Main duties of the job
Line manage all Admin and Clerical staff within the Service areas.
Responsibility for ensuring that full secretarial support is provided to the service staff, including cover for reception when necessary. Ensuring that administration needs are met at all times to ensure the smooth running of the units.
Provide day to day lead operational management and coordination of the Administration services to meet the needs of the service area and taking appropriate action and escalating issues as appropriate.
Assist senior staff in dealing with personnel issues and staff grievances in relation to own service area in line with Human Resources policies and procedures.
Responsible for the administration process within the service area, identifying areas for improvement and implementing changes.
Responsible for developing and conducting a regular individual review system for managed staff, ensuring that personal, professional and training needs are identified and met in line with Trust policy and Directorate objectives.
Chair regular Administration Team Meetings to disseminate key information and to ensure that there is effective and efficient communication within the service area.
Assisting Senior Administrators/Head of Admin in the selection, recruitment and retention of all Admin and Clerical staff in own service area.
Assisting senior managers in formulating service plans which reflect the needs of the service area.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
The post holder will be required to work across 3 sites and will be office based this is an essential requirement.
Job description
Job responsibilities
The post holder will be required to work across 3 sites and will be office based this is an essential requirement.
Person Specification
Education/ Qualification/ Training
Essential
- Good level of education GCSE or equivalent in English and Maths
- NVQ LEVEL 3 or equivalent
- Evidence of Continual Professional Development
Desirable
Experience
Essential
- Appropriate level of NHS experience ? Relevant administrative experience
- Specialist knowledge of NHS IT systems
- Training skills and experience
- Analytical and problem solving ability
- Proven supervisory skills
- Experience of relevant NHS Databases systems
- Experience of recruitment and retention
Desirable
- Financial experience
- Rio Experience
Knowledge and Skills
Essential
- Ability to work to deadlines with proven time management skills
- Microsoft Office package user
- Proven supervisory skills
- Evidence of customer care skills
- Excellent communication & interpersonal skills within multidisciplinary team
- Knowledge of current Human Resources policies and Trust initiatives
Desirable
- Supervisory/management training
Person Specification
Education/ Qualification/ Training
Essential
- Good level of education GCSE or equivalent in English and Maths
- NVQ LEVEL 3 or equivalent
- Evidence of Continual Professional Development
Desirable
Experience
Essential
- Appropriate level of NHS experience ? Relevant administrative experience
- Specialist knowledge of NHS IT systems
- Training skills and experience
- Analytical and problem solving ability
- Proven supervisory skills
- Experience of relevant NHS Databases systems
- Experience of recruitment and retention
Desirable
- Financial experience
- Rio Experience
Knowledge and Skills
Essential
- Ability to work to deadlines with proven time management skills
- Microsoft Office package user
- Proven supervisory skills
- Evidence of customer care skills
- Excellent communication & interpersonal skills within multidisciplinary team
- Knowledge of current Human Resources policies and Trust initiatives
Desirable
- Supervisory/management training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
