Senior Deskside Specialist

Job description

Job responsibilities

The Senior Deskside Specialist is a key part of the Deskside team. The post will act as alead within the team for deskside and technical device management or support withinBedfordshire. The post holder provides design, support or advice to the DesksideManager and the Deskside team. The post holder is expected to be the knowledgerepository or go-to-person for Deskside support, maintenance, installations, moves andtesting.The Senior Deskside Specialist is responsible for the supervision and coordination of thesecond line Deskside Team, leading the team in their duties. This includes the day to daymanagement of specialist technical staff, 1:1s, PDPs and disciplinary matters as delegatedby the Deskside Manager. The post holder is key to the management of technical services,ensuring that staff across the organisation are fully supported in their day to day use ofdigital.The post holder is a source of knowledge and advice for project teams. This includesproviding expertise on licensing, systems integration, ongoing support, resource projectionsor costs, timelines and advising on business case development.The post holder will take a lead role in specialist projects such as equipment moves thatimpact across clinical and non-clinical areas, this includes downtime to be agreed withmultiple stakeholders.The Senior Deskside Specialist will support the programme teams in the planning of projects and liaise or work alongside hardware vendors or resellers, internal stakeholders and other technical experts to do so.

Person Specification

Education/ Qualification/ Training

Essential

• Educated to Degree level or equivalent experience
• Digital Service management qualification or equivalent experience
• Evidence of continued professional development

Experience

Essential

• Analys e problems and develop effective solutions
• Digital security and monitoring including encryption and malware protection software
• Ability to provide specialist knowledge and advice within department and other organisations regarding technical environment.
• Taking a lead role in developing and implementing Digital Service related systems and services
• Dealing with customers face to face and on the telephone
• Facilitating change in practice to improve services
• Responsibility for a budget
• Application of financial procedures including budgetary management
• Business planning / annual planning
• Risk management and governance
• Implementation and supporting modern healthcare information systems.

Knowledge and Skills

Essential

• In -depth knowledge of one or more of service management platforms.
• Knowledge of deploying Digital hardware and software
• ITIL Foundation Methods to Foundation level
• Knowledge of digital technologies such as Windows PC's, printers, applications or mobile devices
• Practical knowledge of Digital maintenance and support
• Good understanding of change management
• Demonstrable knowledge of service improvements and project delivery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East London NHS Foundation Trust

Address

THE GREEN

1 ROGER DOWLEY COURT RUSSIA LANE

LONDON

E2 9NJ

Employer's website

https://www.elft.nhs.uk/ (Opens in a new tab)