Job summary
The Deskside Specialist is a key member of the Deskside team. The postholder isresponsible for operational maintenance of Deskside devices and technical devicemanagement or support. The role utilises expert knowledge to act as a point of escalation forall Trust staff
Main duties of the job
The post-holder will act as a technical expert on Trust wide digital hardware deployments orissues, providing support for Business As Usual (BAU), and working closely with other teamswithin the department to resolve issues. The role incorporates customer care, vendor orrelationship management, operations and communications co-ordination.
About us
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job description
Job responsibilities
The post-holder will act as a technical expert on Trust wide digital hardware deployments or issues, providing support for Business As Usual (BAU), and working closely with other teams within the department to resolve issues. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.
Job description
Job responsibilities
The post-holder will act as a technical expert on Trust wide digital hardware deployments or issues, providing support for Business As Usual (BAU), and working closely with other teams within the department to resolve issues. The role incorporates customer care, vendor or relationship management, operations and communications co-ordination.
Person Specification
Education/ Qualification/ Training
Essential
- Relevant Digital Degree or equivalent knowledge and relevant experience in specialty
Desirable
- Recognised qualifications associated to the role
Experience
Essential
- Deskside encryption Anti-virus and malware protection software
- Experience of working and liaising with Third Party Suppliers.
- Experience of working in a large organisation with a wide range of staffing levels.
- Strong experience of hardware maintenance & upgrades across a mixed computing environment
- Strong experience in influencing the application of digital to working practices.
- Experience of working with a range of staffing groups including clinicians, nursing and managers.
- Experience of working within an NHS Digital Department environment.
- Knowledge & experience working in an ITIL environment
- Knowledge & experience working in a PRINCE 2 environment
- Experience working with Dell and HP hardware, including Printers, laptops, PC's and peripherals
Knowledge and Skills
Essential
- Knowledge of Desktop operating systems such as Windows 10
- Practical knowledge of PC and printer maintenance and support
- Knowledge of thin and fat client support and maintenance
- High level of interpersonal skills, including active listening and understanding.
- Excellent communication (written and verbal) and presentation skills.
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Ability to prioritise and plan use of resources
- Ability to develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
- Good understanding of Information Governance, Digital Security and confidentiality
- Understanding of the Strategic aims and priorities of the Trust
- Understanding the benefits of Digital Technology to Trust staff.
- Knowledge of the Digital strategy
Desirable
- Good working knowledge of MS Office products.
- Knowledge of the National Digital Strategy
- Good understanding of the current NHS agenda and healthcare policy
Person Specification
Education/ Qualification/ Training
Essential
- Relevant Digital Degree or equivalent knowledge and relevant experience in specialty
Desirable
- Recognised qualifications associated to the role
Experience
Essential
- Deskside encryption Anti-virus and malware protection software
- Experience of working and liaising with Third Party Suppliers.
- Experience of working in a large organisation with a wide range of staffing levels.
- Strong experience of hardware maintenance & upgrades across a mixed computing environment
- Strong experience in influencing the application of digital to working practices.
- Experience of working with a range of staffing groups including clinicians, nursing and managers.
- Experience of working within an NHS Digital Department environment.
- Knowledge & experience working in an ITIL environment
- Knowledge & experience working in a PRINCE 2 environment
- Experience working with Dell and HP hardware, including Printers, laptops, PC's and peripherals
Knowledge and Skills
Essential
- Knowledge of Desktop operating systems such as Windows 10
- Practical knowledge of PC and printer maintenance and support
- Knowledge of thin and fat client support and maintenance
- High level of interpersonal skills, including active listening and understanding.
- Excellent communication (written and verbal) and presentation skills.
- Influencing, motivation and negotiation skills
- Ability to work across organisational and professional boundaries
- Ability to prioritise and plan use of resources
- Ability to develop/design policies, protocols and able to analyse, interpret complex data and report in a variety of different styles.
- Good understanding of Information Governance, Digital Security and confidentiality
- Understanding of the Strategic aims and priorities of the Trust
- Understanding the benefits of Digital Technology to Trust staff.
- Knowledge of the Digital strategy
Desirable
- Good working knowledge of MS Office products.
- Knowledge of the National Digital Strategy
- Good understanding of the current NHS agenda and healthcare policy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
